Customer Support Specialist
2 weeks ago
Our core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.
Are you ready for the challenge?
What are we all about?
At CloudCall we love software and how technology is constantly changing. It's this belief that drives us to work closely across sectors to understand the business needs of our customers - from a number of different industries.
We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 46,000 users rely on our product, especially during these uncertain times, to help their businesses thrive.
Day-to-day, you will: Following a successful implementation our Customer Support Team provide a key element of our customers ongoing CloudCall experience. The team consists of 1st, 2nd & 3rd line support functions providing resolutions to customer issues within our defined SLA’s. Communication into the team can be via phone, email, web based portal, live chat or internally generated.
Our Support Team are highly motivated toward customer satisfaction and are therefore extremely customer focused. Our ethos is to be positive and accommodating, to treat each customer individually and remain driven to ensure that we offer the highest level of support at all times. Going above and beyond for the benefit of our customer or colleagues is never discouraged.
As a well-rounded Customer Support Specialist your Skills and Experiences likely include:
- Ability to follow procedures
- Ability to work under pressure
- Adaptable approach to customer needs
- Attention to detail
- Clear communicator
- Have had experience of working within a busy team
- Methodical problem-solving skills
- Organisation and prioritisation
- Punctuality and reliability
- Quick learner
- Self-motivated
- Ability to clearly explain a resolution to end users of varying technical ability
- Experience of automated dialling systems (Power/Progressive)
- Experience of cloud based technologies
What does CloudCall offer you?
We are a growing SaaS company and we deliver on what we say we do We take the development of our people very seriously We will work with you to carve out a development plan and make a real difference to your career.
-
Customer Support Specialist
2 weeks ago
Leicester, United Kingdom Cloudcall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At CloudCall...
-
Customer Sales and Support Specialist
2 days ago
Leicester, Leicester, United Kingdom Elizabeth Michael Associates Ltd Full timeJob Opportunity: Customer Sales and Support SpecialistWe are seeking a highly skilled Customer Sales and Support Specialist to join our team at Elizabeth Michael Associates Ltd. The successful candidate will have 12 months consecutive sales experience and a strong background in targeted sales.Job Summary:Provide exceptional customer service and support to...
-
Customer Support Specialist
2 weeks ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At CloudCall...
-
Customer Support Specialist
1 day ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers. Are you ready for the challenge? What are we all about? At...
-
Customer Support Specialist
2 weeks ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At CloudCall...
-
Customer Support Specialist
1 day ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers. Are you ready for the challenge? What are we all about? At...
-
Customer Support Specialist
2 weeks ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At CloudCall...
-
Customer Support Specialist
23 hours ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers. Are you ready for the challenge? What are we all about? At...
-
Customer Support Specialist
1 week ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At...
-
Customer Support Specialist
6 months ago
Leicester, United Kingdom Boeing Distribution Services Inc. Full timeAt Boeing, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company where diversity, equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming, respectful and inclusive, with great opportunity for...
-
Specialist Support Professional for The Visually
6 months ago
Leicester, United Kingdom First Class Support Full time**Specialist Support Professional for Blind/Visually Impaired Students** **First Class Support **are an award winning NMH provider for students in receipt of Disabled Students Allowance. We pride ourselves on employing first class support professionals to provide high quality and individual support for students throughout their time at university. We are...
-
Customer Support Specialist
1 day ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers. At CloudCall we love software and how technology is constantly...
-
Customer Support Specialist
1 day ago
Leicester, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers. At CloudCall we love software and how technology is constantly...
-
Customer Payment Support Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Stonewater Full timeJob DescriptionAn exciting opportunity has arisen for a Customer Payment Support Specialist to join Stonewater and provide our customers with the right support to manage their rent and service charge payments.Responsibilities:Reviewing both rent and service charge accounts and contacting customers to identify why they have not paid their chargesOffering...
-
Customer Administration Support Specialist
2 days ago
Leicester, Leicester, United Kingdom Stonewater (2) Limited Full timeAbout Stonewater (2) LimitedStonewater (2) Limited is a leading housing provider, managing around 39,000 homes and serving 82,000 customers across its portfolio of affordable properties.Salary & BenefitsThe salary for this role is £23,400 per annum, with a range of benefits including a specialist shared-ownership product, retirement savings plan, life...
-
Customer Support Specialist
2 weeks ago
Leicester, UK, Leicestershire, United Kingdom CloudCall Full timeOur core values here at CloudCall are central to our successes and so we're looking for people to join us who share our passion for making things better every day, to change the landscape, to help us become a top SaaS company driven through innovative technology and a focus on our customers.Are you ready for the challenge?What are we all about?At...
-
Customer Support Specialist
2 months ago
Leicester, Leicester, United Kingdom beBee Professionals Full time £22,000 - £28,000Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Leicester, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...
-
Customer Support Specialist
3 weeks ago
Leicester, Leicester, United Kingdom Maximus Full timeMaximus is a global organisation that delivers vital services to millions of people. In the UK, we employ around 5,000 people across the country, working together to make a profound impact on people's lives.About This RoleThis role plays a pivotal part in supporting government contracts and facilitates interactions between parties. The Business Support...
-
Customer Relationship Specialist
6 months ago
Leicester, United Kingdom Inchcape Full time**Customer Relationship Specialist - Lexus Leicester** - (Salary £28k with OTE £32k)_ **Benefits**: As a Customer Relationship Specialist** **will receive a competitive salary, we also offer great benefits including: - **Vehicle purchase discounts** - There are plenty ways that you & your family can Drive with Us at Inchcape, from vehicle discounts to...
-
Customer Renewal Specialist
2 days ago
Leicester, Leicester, United Kingdom Hastings Direct Full timeAbout the RoleAs a Customer Renewal Specialist at Hastings Direct, you will play a vital part in delivering quality customer outcomes. Your primary responsibility will be to provide excellent customer service, ensuring that customers understand their policy details and circumstances. You will need to be able to work independently, utilizing our systems to...