Customer Service Account Handler

3 weeks ago


Gillingham, United Kingdom Spencer - Richardson Full time
Job Description

We are partnered with a market leading fire and security services business - growing organically and through acquisition, the strategic direction is set - carving a carbon-neutral path through the industry and being the best in their sector.


It's an exciting time to join the business as their new Customer Service Account Handler, being part of a close-knit and friendly team and being a pivotal part of the company's ongoing success in providing the best service to their clients.


Key Responsibilities:

  • Working closely with clients and engineers to book planned maintenance, remedial works and additional tasks.
  • Ensure these works are completed within deadlines and commercially correct.
  • Support with the administration and provision of Risk Assessments & Method Statements.
  • Ensure that all emergency call-outs are attended within set timescales.
  • Build and maintain strong client relationships, being an advocate for the business values and positive reputation.
  • Deliver prompt service and manage any queries effectively, escalate any issues immediately to the Team Leader to avoid complaints.
  • Detailed administration and record keeping.


To Be Successful:

  • Strong computer skills.
  • Excellent written and oral communication to a wide range of stakeholders.
  • Naturally ambitious and organised.
  • Previous experience in a customer service environment - we can teach you everything else
  • Genuine team player that can use their own initiative.
  • Capacity to learn.


There is a wealth of opportunity within the business providing you arrive with a positive attitude and solid work ethic. As the company continues its growth journey - you'll be in the drivers seat of your own career path being supported by a brilliant team.


For more information of a confidential conversation, email Natalie - today.


WE CAN ONLY ACCEPT APPLICATIONS FROM CANDIDATES THAT HAVE CURRENT ELIGIBILITY TO LIVE AND WORK IN THE UK.



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