Splash Shift Manager
2 months ago
Summary of Role Purpose
The Shift Manager
will be the main point of contact for team during their working day.
Reporting to the Venue Manager, the Shift Manager will ensure daily operational plans are fulfilled by ensuring that relevant tasks and objectives are being carried out by the team and that team are in the right place at the right time to ensure we can manage fluctuating guest demand whilst keeping operational standards and guest experience high.
You will support and coach the team to ensure the deliver a great experience and are also driving any key targets such as add on sales or promotions.
This is an operational guest facing role and therefore all none-guest facing tasks and activity will be allocated as time within your working week to allow you to spend the majority of your time within your venue and with our guests. Key Responsibilities We're looking for someone to enhance our guest experience by driving improvements in Guest NPS and feedback. You'll also play a crucial role in boosting Employee NPS, ensuring a positive work environment. Your efforts will help increase retail spend, all while ensuring that we have the right people in the right place at the right time to achieve our goals.
About You In this role, you will be responsible for managing the team during shifts, ensuring key tasks and objectives are met. You'll drive add-on sales and promotions, supporting your team to do the same. Your role includes making sure all stock and propositions are available for guests, and that a consistent, high-quality guest experience is delivered in line with brand and venue guidelines.
You'll capture guest feedback and monitor NPS, taking action to improve where possible. You will also be responsible for providing accurate rotas three weeks in advance through SAM and ensuring the system is closed accurately.
As a leader, you'll coach and develop your team to meet departmental goals while championing Butlin’s Values and Leadership Behaviours. You'll ensure that team rotas are aligned with the Right People, Right Place, Right Time (RPRRT) principle. Building and maintaining strong relationships across the resort and with central support teams is essential.
Additionally, you will handle the people support of the department, managing tasks throughout the employee life cycle, including onboarding, performance management, training, and formal HR processes. Key Knowledge, Experience & Qualifications The perfect candidate will possess a National Pool Lifeguard Qualification (NPLQ) and prior leadership experience in a comparable environment.
They must have excellent guest and customer service skills, capable of handling various inquiries and resolving complaints effectively.
A background in creating new opportunities through sales and promotions is crucial, along with the competence to collaborate with a diverse team to meet the business's needs as determined by guest demand.
The candidate should have a track record of leading teams to success, managing performance, providing coaching, conducting training, and upholding and exemplifying high standards.
Additionally, they must have exceptional communication skills across all levels and the capacity to juggle numerous priorities while swiftly adapting to evolving requirements. About Butlin's
At Butlin’s, we’re all about fun, excitement, and adventure by the bucketload For over 80 years we’ve been delighting hundreds of thousands of guests each year, whether on a non-stop action family break or our epic Adult only Big Weekenders.
Ask any of our team, past and present, and one of the best things they’ll say about working at Butlin’s is our culture We’re all about providing our guests with an Altogether More Entertaining and Fun Break, brought to life through our three mighty values. So, if you want a role where you Create Smiles, where you aren’t afraid to Get Stuck In and where the team genuinely Cares For Each Other – this could be the perfect fit for you.
There has never been a more exciting time to join Butlin’s
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