Parcel Receptionist

Parcel Receptionist - High-end Luxury Building

Are you looking for a change of environment? Are you in interested in working in one of the most stunning residential tower-blocks, just a 5-minute walk from Canary Wharf station? Please see details below:

Time: 8:00 – 17:00

Days: Tuesday to Saturday

Location: East London (Nearest station Canary Wharf or Heron Quays)

Duties:

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To ensure that all requests & enquiries to the post room department (both in person and by telephone) are dealt with efficiently in a timely and professional manner adhering to

SOP’s on every occasion.

* To implement health & safety for post room operations, adhering to current SOP’s and legislation.

* To assist with the site fire and emergency procedures policy and ensuring relevant preventative measures undertaken.

* Ensure that work areas are always kept clean & tidy reporting any defects immediately.

* To ensure the post room is secured at all times with any unauthorised access challenged & dealt with in an appropriate manner.

* To be a part of the resort team maintaining the policies, company rules and quality.

* Meeting and greeting all residents/ couriers politely on drop off and collection of mail

* To liaise with the RSM and RD at all times in relation to requests for deliveries to & from the site via the post room

* Ensure the smooth running of the communication systems within the estate to SOP principles

* Correct reporting of any security / health and safety issues.

* Correct reporting of any incidents or complaints.

* Receiving and safekeeping of all parcels / registered mail, carrying out regular audits.

* Receipt of all postal & courier deliveries on behalf of residents & the estate, and the safekeeping and recording of same. Registered delivery/ valuable items to be secured in safe, ready for collection.

* Making out postal slips ready for delivery into resident’s post-boxes & the accurate recording of them ready for residents to sign for upon collection.

* Correct issuing of parcels / registered mail as per SOP’s.

* Receipt & issue of residents’ dry cleaning/laundry ensuring relevant paperwork completed.

* Always maintain a safe environment for all people in the estate.

* Maintain a neat and tidy appearance in the parcel room and all storage rooms.

* Take the appropriate action in the event of an emergency.

* To ensure all relevant correspondence is forwarded without delay to the RD’s office.

* Be able to give a clear and precise handover at the end of your shift, highlighting all events that happened and forthcoming events

What you will need

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Great attention to detail

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A can-do attitude

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Good written and verbal communication

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Be approachable and friendly

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Problem Solver

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Customer Service skills

*We operate as an equal opportunities employer