Customer Service Advisor

5 days ago

Loughton Milton Keynes, United Kingdom CV-Library Full time

Role: Customer Service Advisor
Location: Milton Keynes - hybrid
Contract: Full-time, permanent

If you're looking for a new role within customer services to kick-start your New Year then this could be the perfect opportunity for you

As a Customer Service Advisor, you will engage with both new and existing clients from multiple industry sectors by telephone and e-mail. You will provide proactive and consultative support to clients who have queries relating to our products and/or services.

This is an extremely varied and challenging role which can include; general information requests, technical enquiries, assessment changes, contact information changes to certification queries as well as, liaising with those who are at risk or those who have shown dissatisfaction with our services.

Additional responsibilities include:

* Responding to general enquiries from clients, general public and field-based colleagues.

* Take appropriate action(s) to investigate and solve queries, find resolutions at first point of contact and maximise client retention.

* Prompt and accurate completion of all administrative tasks and planning activities.

* Working toward both individual and team targets to achieve results.

To be successful in the role, you will have:

* Previous experience in customer centric roles where the customer experience has been your priority.

* Excellent communication skills both written and verbal.

* Strong attention to detail.

* Competency in using IT systems and software.

* Previous experience in a telephony based role would be an advantage.

BSI offers a competitive total reward package, an independent and varied job in an international environment, flexible working hours, ongoing training and development with the inclusion of; 27-days annual leave, paid sick leave, bank holidays, health insurance, life insurance, pension plan with company contribution, income protection, paid maternity leave, paid paternity leave, paid parental leave, adoption leave, compassionate leave, paid bereavement leave, learning and development opportunities, and a wide range of flexible benefits that you can tailor to suit your lifestyle.

D&I Policy

BSI is committed to ensuring the diversity of our workforce reflects that of our clients and the communities in which we operate. Our goal is to create a sense of belonging for all employees by providing opportunities to develop, grow, and engage with our global organization all while having fun doing great work. BSI is a community where everyone can thrive.

If you require any reasonable accommodations to be made on account of a disability or impairment throughout out our recruiting process, please inform your Talent Acquisition Partner

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