Customer Communications Centre Advisor

19 hours ago

Clapham Green, United Kingdom CV-Library Full time

Customer Communications Centre Advisor

Bedford (Hybrid)

£24,242 per annum

Permanent

Full time (37 hours per week)

We have some exciting new opportunities in our Customer Communications Centre as we are expanding our team. You will be the first point of contact for our customers and will play a crucial role in helping us deliver a high-quality service in supporting our customers.

Working on a rota basis Monday to Friday 08:00 –16:00 / 09:00 –17:00

What you will be doing:

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Taking ownership of all communications into the business, including telephone calls, emails, webchat and social media.

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You'll be confident using document management systems and have demonstrable problem-solving skills, taking ownership and resolving customer enquiries with a 'Right First Time' approach

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Proactively dealing with customer queries, including income collection, housing and tenancy management, repairs and complaints.

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Identifying safeguarding concerns of vulnerable customers and raising a case for further investigation by the appropriate team.

We’d love to meet someone with:

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Demonstrable experience of working in a customer facing role in a busy and demanding environment.

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The ability to communicate with a diverse range of people in a polite, friendly, professional and empathetic manner.

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Excellent written business communications and accurate record keeping.

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Help deliver a service which understands the needs of our customers and delivers a positive outcome for them.

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Confident abilities in using MS Word, Excel, Outlook and CRM Dynamics 365 in order to understand communications and manage workload.

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Meeting and/or exceeding performance targets

Amongst what we offer you is:

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A competitive salary from £24,242 per annum

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28 days holiday PLUS Bank Holidays (rising to 33 days plus bank holidays with length of service)

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A generous contributory pension scheme

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Enhanced family leave

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Private health care

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Free life assurance

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Access to an extensive suite of wellbeing services and tools including a digital gym

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Opportunities for learning and development

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Discounted gym membership

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Retail discount scheme

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Hybrid Working

Successful candidates will need to complete a basic DBS application and complete office-based training at the bpha Head Office from 9 – 5, Monday to Friday. Although this is a hybrid role, there will be a requirement for the successful candidates to work full-time at our Head Office for an initial minimum period of approximately 3 months.

Please do not apply for this role if you have previously applied in the last 6 months.

Closing date: 17th January 2025

Interview date: To be confirmed

We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible

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