Customer Service

1 month ago


Manchester, United Kingdom CV-Library Full time

Join us as a Customer Service & Operations Analyst, Quality Assurance Team

This is an opportunity to make a positive impact to our customers and colleagues, as you deliver good  customer outcomes through quality assurance activities

You will be actively involved in the holistic assessment of Past Business Reviews for an Investment Remediation Project covering End to End reviews with some potential stage gate assessments.

You’ll be actively participating in initiatives to improve customer service, processes and procedures

You’ll hone your existing analytical skills and be well positioned to advance your career in this fast-paced role

This role will be offered on a 12 month basis

What you'll do

In this key role, you’ll be providing crucial support to customers and colleagues in our Quality Assurance Team. You’ll be assessing and investigating point of sale review documents to assess the suitability of the advice given, providing support to the Quality Checking teams and Operations, ensuring processes, policies and procedures are delivered in line with good customer outcomes.

You’ll also be:

Identifying barriers to performance and coordinating improvements to enhance our efficiency

Working closely with operational centres, providing coaching and support to increase efficiency and knowledge

Reviewing file review assessments, telephony and redress methodologies  to confirm correct outcomes have been reached

Highlighting any gaps in policy or existing processes which may be causing poor customer outcomes and how this can be rectified

The skills you'll need

To be successful in this role, you’ll need a minimum qualification of QCF4 diploma level in Financial Planning. You'll need to have excellent planning and organisational skills, along with good attention to detail, including experience of analysing and using performance data. You’ll perform well under pressure and be confident in your ability to manage multiple tasks while maintaining high levels of accuracy throughout. You will need to be able to undertake a full quality check on cases reviewed by the Operations team, identify the correct outcome has been achieved and provide appropriate feedback.

You’ll also need:

Experience of Past Business File Reviews and understanding of the investment advice process, including simple investments, Individual Savings Account and Open Ended Investment Company’s, to more complex solutions such as Pensions and Estate Planning

Experience in either a quality checking role or quality assurance role

The ability to convey information in a simple and understandable way

An understanding of contact centre operations and performance metrics

Microsoft Office skills, including Excel



  • Manchester, United Kingdom Customer Service Apprenticeship - CareerMakers Full time

    **Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

  • Customer Services

    6 months ago


    Manchester, United Kingdom Wave for Parodia Full time

    **Customer Services** **Manchester** **Full Time | Immediate Start** Our client is on the lookout for a Customer Service Advisor in Manchester who possesses a competitive spirit, an entrepreneurial mindset, and a strong team-player mentality. This role is ideal for individuals who thrive on providing exceptional customer service and enjoy working in a...

  • Customer Service

    6 months ago


    Manchester, United Kingdom Ecton Software LLC Full time

    Job description As Customer Service Representative, you will provide a “Gold Standard” level of customer service to the field sales function and customers from start to finish. You will become an expert in your specific field in order to be able to help deliver to the customer. Key duties of the Customer Service Representative; Primary liaison between...

  • Customer Service

    5 months ago


    Manchester, United Kingdom Aura Full time

    **Customer Service Representative** **Duties**: - Provide exceptional customer service to customers face to face - Answer customer inquiries and resolve issues in a timely and professional manner - Assist customers with product information, pricing, and sales processing - Handle customer complaints and provide appropriate solutions - Maintain accurate...

  • Customer Service

    6 months ago


    Manchester, United Kingdom envision ltd Full time

    Join Envision Ltd. as a Customer Service Advisor in Manchester! **Position**: Customer Service Advisor **Location**: Manchester, United Kingdom **Pay**: Competitive Rates of Pay + Uncapped Bonus and Commission Opportunities **Hours**: Full Time Monday to Friday **Key Benefits**: - Competitive pay (up to national living wage) with unlimited bonus...

  • Customer Service

    5 months ago


    Manchester, United Kingdom Sphynx Marketing Ltd Full time

    Responsibilities: - Engage with customers to promote and represent the brand - Provide exceptional customer service and address customer inquiries - Educate customers about the brand's products or services - Assist in setting up and organizing promotional events or campaigns - Distribute promotional materials and samples to potential customers - Collect...

  • Customer Service

    5 months ago


    Manchester, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Administration Assistant** The Best Connection Group - Manchester are currently recruiting a Customer Services Assistant to work at our client based in Manchester, Trafford park. **Hours** - Monday to Friday - 8.00am-17.30pm - 1-hour lunch break **Rate** - £10.87 **Primary purpose of role** - Handling inbound B2B calls...

  • Customer Service

    6 months ago


    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group - Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...

  • Customer Service

    6 months ago


    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group - Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...

  • Customer Service

    6 months ago


    Manchester, United Kingdom The Pilot Group Full time

    **The Pilot Group -Customer Service** ESL connects the demand and supply of industrial electrical components. As the world shifts to a more electric future, ESL helps customers procure their needs in this space by thinking and operating differently. The company joins supply chains together in a simple and easy-to-deliver way. ESL sources requirements...

  • Customer Service

    6 months ago


    Manchester, United Kingdom The Best Connection Employment Group Full time

    **Title: Customer Service / Administration Assistant** The Best Connection Group - Manchester are currently recruiting a Customer Services Assistant to work at our client based in Manchester, Trafford park. **Hours** - Monday to Friday - 8.00am-17.30pm - 1-hour lunch break **Rate** - £10.87 **Primary purpose of role** - Handling inbound B2B calls...


  • Manchester, United Kingdom Customer Care Co Full time

    Job Title: Results-Driven Light Commercial Vehicle Sales SpecialistAbout the Role:We are seeking a highly motivated and results-driven individual to join our team as a Light Commercial Vehicle Sales Specialist. In this role, you will be responsible for identifying new business opportunities, building strong relationships with customers, and achieving sales...

  • Customer Service

    6 months ago


    Manchester, United Kingdom POOLE CAP STORE LIMITED Full time

    '''Duties''' - Answer customer inquiries and resolve issues in a timely and professional manner - Upsell products and services to customers when appropriate - Maintain accurate and detailed customer records through data entry - Analyze customer feedback and provide suggestions for improvement - Communicate effectively with customers to ensure a positive...

  • Customer Service

    6 months ago


    Manchester, United Kingdom Zuto Full time

    **Customer Service Sales Representative** **Salary**: £22,600 basic, + £28k OTE **Location**: - Manchester City Centre **What we are offering you**: - £22,600 basic, + £28k OTE based on pace and accuracy - 28 days holidays inclusive of bank holidays, plus an extra day off for your birthday - Award dinners, regular social events, and team nights out...

  • Customer Service

    2 months ago


    Manchester, United Kingdom CV-Library Full time

    Role Overview: Join the Coop Group in Manchester as a Customer Service Advisor and become an integral part of their dynamic team in central Manchester. In this role, you will provide invaluable customer support across Coop's Membership & Ecommerce/Food departments. While comprehensive training will be provided, a solid understanding of IT systems and...

  • Customer Service

    1 week ago


    Manchester, United Kingdom Search Full time

    Customer Service Advisor - Join a Leading Motor Insurance Company Salary: £13.68 per hour | Hours: Monday to Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM Are you passionate about customer service and ready to take the next step in your career?This exciting opportunity is with a well-established and innovative motor insurance company that values excellent...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom CV-Library Full time

    Customer Service Advisor - Join a Leading Motor Insurance Company Salary: £13.68 per hour | Hours: Monday to Friday, 9:00 AM - 5:00 PM or 10:00 AM - 6:00 PM Are you passionate about customer service and ready to take the next step in your career? This exciting opportunity is with a well-established and innovative motor insurance company that values...

  • Customer Service

    2 weeks ago


    Manchester, United Kingdom CV-Library Full time

    Job Title: Customer Service Advisor Duration: Christmas period until end of January 2025 Job Type: Temporary Contract Location: Manchester City Centre (Office-Based) Pay Rate: £12.00 per hour Start Date: 9th Decemeber 2024 Background Checks: DBS and Basic Credit Check Required Role Overview: Join the Coop Group in Manchester as a Customer...

  • Customer Service

    1 week ago


    Manchester, United Kingdom Rullion Limited Full time

    Job Title: Customer Service Advisor Duration: Christmas period until end of January 2025 Job Type: Temporary Contract Location: Manchester City Centre (Office-Based) Pay Rate: £12.00 per hour Start Date: 9th Decemeber 2024 Background Checks: DBS and Basic Credit Check Required Role Overview: Join the Coop Group in Manchester as a Customer Service...


  • Manchester, United Kingdom THE KAY GROUP - Irlam Gateway Service Station, Manchester Full time

    Customer Service Assistant 32 hours per week, 4 x 8 hour shifts, 7am-3pm and 3pm-11pm. Hours are a mix of shifts over a 7 day week. As Industry award winners for customer service, design and innovation, at the Kay Group we recognise the importance of our staff and customers alike. We want you to enjoy your work and share our passion for providing a first...