Field Service Engineer

Field Service Engineer    

Salary £27,684.80 dependent on experience

Welwyn Garden City AL7 must live in a commutable distance to return to the base daily

Full UK driving licence required

Full time – on call 1 in 4 – additional £100 for on call week + overtime for hours outside normal contracted hours

Job purpose:

The Service Engineer will enable the Company to achieve the agreed contractual standard of service required by completing initial training in the workshop reconditioning wheelchair equipment to gain essential product knowledge. On completion of initial training this will enable you to work out in the field delivering, collecting, repairing, and servicing wheelchairs. The expectation is that once fully trained most jobs will be completed on a first-time fix basis.

Key Responsibilities:

Delivering and collecting wheelchairs to and from service user’s homes and NHS departments, always ensuring that the Company Infection Control Policy is followed.
Servicing and repairing wheelchairs in the field with the aim of achieving a first time fix whenever possible.
Ensure all paper work relating to each job is read carefully and completed with all the necessary information regarding parts used and action taken written onto the job card to enable the administration team to accurately update the data base.
Ensure any PPE supplied for use in carrying out your duties is used as instructed.
Once fully trained undertake out of hours responsibility when rostered.
Observe all regulations covering the driving and use of the Company vehicle on the public highway and be aware of employee responsibility under the Health & Safety at Work Act.
Keep the vehicle you use in a tidy state and ensure stocks of all necessary parts are replenished each day.
ensure the vehicle safety check and the van check sheet are done each week
Maintain a professional customer service attitude  and always use discretion when dealing with all service users and other agencies, always wear your uniform and identification badge, and ensure the uniform is always kept clean and laundered.
Prioritise and organise your work load, referring to Line Manager as and when appropriate
Be responsible for the maintenance and safe keeping of all tools and equipment provided by the Company as outlined in the Company handbook.
Agree to undertake all training offered that is necessary to maintain the skills required for this role.
Qualifications:

Full UK driving licence
Successful enhanced DBS check
General workshop knowledge
Basic electrical knowledge including 12v/24v D.C. systems
Able to move and handle loads and equipment safely
Experience of face-to-face customer contact.
Previous delivery driver experience
An awareness and understanding of people with disabilities
Flexible approach to working conditions and working environment change.
Ability to use own initiative within set boundaries of the role.
Ability to use a mobile phone to relay photographs
Good written and verbal communication skills.
Ability to relay clear instructions to clients.
Awareness of hand-held scanners.
Physical demands of the job:

Moving and handling of equipment and accessories following handling guidelines
Standing at a bench to work
Kneeling/crouching
working in confined workspace if the job necessitates (installing equipment in small toilet areas or bathrooms)
Use of ramps and any other agreed moving equipment.
Most challenging/difficult part of the role:

Flexible working/responsive to changing priorities as set by Line Manager or Customer Service team
Committing to being available for short notice overtime necessitated by emergency response requirements
Responsibility of out of hour’s duties.
Ross Care will be an equal opportunities employer.  Its aim will be to ensure that neither applicants nor employees receive less favourable treatment on the grounds of sex, marital status, disability, religion, creed, colour, race, nationality, ethnic origins or social background, or are disadvantaged by conditions or requirements that cannot be shown to be justifiable. 

Interested in this Field Service Engineer role? apply with your updated CV.

INDHS