Service Manager

1 month ago

Reading, United Kingdom CV-Library Full time

Service Manager required, to head the companies Reading service office. Must have experience in Air Conditioning/Chiller/HVAC and managing service engineers.
The company specialise in chilled water and heat pump systems, equipment, application, service and maintenance. They also provide a comprehensive service on all air conditioning systems including split systems, VRV/VRF systems, Air Handling Units, Fan Coil Units, etc.
Service Manager Job Requirements
* Proven relevant work experience and consistent track record of achievement in the Refrigeration and Air Conditioning industry.
* Sound technical knowledge and understanding of air conditioning and chiller systems.
* Management experience and leadership ability.
* Good communication skills and confident personality.
* Strong organisational abilities and multi-tasking skills.
* Commercial awareness and contract tendering experience.
* IT knowledge and familiarity
Job Responsibilities
* Day to day management of branch service engineers and service support team. Specifically, but not limited to. Checking on engineer and support team welfare and problems. Checking engineer job progress, advising on, and resolving problems. Support as necessary with instruction and training. Ensure your team are able to complete all their duties correctly and achieve a high standard in all they do. Reporting on resource shortages.
* Day to day management and handling of client requests. Specifically actioning new enquiries with quotations. Identifying from worksheets additional repairs and submitting quotations. Reacting to issues with repairs on site and making decisive decisions. Reacting to client queries and resolving complaints, problems in a timely manner. Liaising and communicating with the client at all times.
* Achieve your depot revenue budget and maintain depot margin.
* Ensure all maintenance renewals are sent promptly and priced correctly.
* Review all engineer worksheets daily and correct for errors. Comment on individual engineer worksheets for correction and/or praise.
* Nurturing engineer and support team learning and career progress. Completing yearly appraisals with engineers and support team and actioning findings, requests.
* Approve all engineer and support staff holiday requests and sickness/time off requests. Liaise with Human Resources (HR).
* Ensure all branch work activity is conducted with the company’s health and safety systems of work. Focus on documented risk assessments and engineer point of work risk assessments (POW). Promote good work practices.
* Report any accidents and/or near misses to Service Director, with written reports.
* Ensure all engineers have regular in-house instruction as required. Where appropriate liaise with Technical Manager. Plan, arrange and authorise engineers to attend external training courses as required.
* Ensure all engineers have all necessary equipment and tooling to enable them to complete repairs/maintenance in a professional and safe way.
* Ensure engineer good house keep practices through regular checks.
* Maintain good housekeeping of service office, warehouse and building surrounds.
* Attend quarterly service management meetings.
Benefits:
* Healthcare plan
* Progression Opportunities
* 33 Days Holiday
* Increased Pension

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