Service Technician

1 month ago


High Wycombe, United Kingdom CV-Library Full time

Technical Field Service Engineer – Healthcare Products
Location: Can be based in Oxfordshire, Buckinghamshire, Hertfordshire

We are working with a leading healthcare solutions provider to find a motivated Technical Field Service Engineer to cover the Oxfordshire, Buckinghamshire, and Hertfordshire region. This role is ideal for someone with a proactive, problem-solving mindset, who enjoys working hands-on with technical products while delivering outstanding customer service.

Key Responsibilities:

* Perform technical repair and maintenance work on a range of healthcare products supplied by the company.

* Manage van stock efficiently to ensure you are prepared for all call-outs.

* Collaborate with the customer service team to schedule visits effectively and deliver an excellent customer experience.

* Assist with installations at care homes and support the sales team during client visits when required.

* Complete administrative tasks and reporting within required timeframes.

Key Goals & KPIs:

* Achieve outstanding customer feedback and ensure clients receive top-tier service.

General Expectations:

* Stay up-to-date with product developments through ongoing training and professional development.

* Adhere to the company’s health and safety policies and act as a brand ambassador, promoting company values of insight, determination, and integrity.

Qualifications & Skills:

* Essential: A-level or equivalent qualification, strong communication skills (written and verbal), and a full UK driving licence.

* Desirable: Degree or equivalent in a relevant field, with knowledge of technical or healthcare-related products.

Skills & Attributes:

* Excellent interpersonal skills and the ability to work well under pressure.

* Strong IT skills (proficiency in Microsoft Outlook and Word).

* A flexible approach to work, with the ability to manage multiple tasks simultaneously and stay overnight if necessary.

* Strong attention to detail and a willingness to follow technical guidance.

Benefits:

* Company van and laptop provided.

* Annual Leave: 25 days + public holidays.

* Private medical healthcare cover.

* Opportunities for training and development to support your growth.

This is an exciting opportunity to join a dynamic company that values its employees and provides a collaborative and supportive working environment. If you’re a driven individual with a technical mindset and a passion for customer service, this could be the perfect role for you



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