Senior Client Adviser

2 days ago

Belfast, United Kingdom CV-Library Full time

Migrant Help are currently looking for a Senior Client Adviser to join their team in Belfast (Hybrid, with attendance at our regional office at least 3 days a week). You will join us on a full time, permanent basis. In return, you will receive a competitive salary of £37,425 per annum.

About us: 

Migrant Help is a leading charity that has been established for over 60 years and delivers a range of support and advice services to migrants across the UK. Our vision is for a global society that protects vulnerable migrants, treats them with respect and enables them to reach their full potential. 

The Senior Client Adviser role:

Part of the Modern Slavery and Human Trafficking (MSHT) team in Northern Ireland, the Senior Client Adviser is a rewarding role at Migrant Help. you will provide line management and oversight for MSHT Advisers and will provide a professional, high quality support service to a smaller, more complex caseload of Service Users, as well as taking first responsibility for Adviser escalations.

If you are dedicated, team-oriented and have demonstrable experience working with vulnerable people and are looking for an exciting role that makes a difference, we’d love to hear from you

Key responsibilities of our Senior Client Adviser:

Act as first line of escalation for MSHT Advisers on operational/ safeguarding/ incident matters, case working advice and guidance on complex cases under the overall management of the Regional Manager for Northern Ireland

Work collaboratively with the Regional Manager and other Senior Adviser to manage service capacity, ensuring effective delivery of service in line with contractual requirements

Manage a small complex case load of clients, offering appropriate support to vulnerable Service Users and those with additional support needs as required

Assist the Regional Manager to ensure staff adhere to deadlines for the provision of documentation and data in relation to reporting/financial invoicing to Department of Justice, NI

Review Adviser risk assessments, and respond to Adviser escalations which includes reviewing incident reports and responding appropriately

Work under the guidance of the Regional Manager to undertake service development and staff/service user engagement activities

Attend contract/stakeholder/sector meetings with, or in place of, the Regional Manager as required

Develop and maintain effective working relationships with NGOs, statutory agencies, police, relevant local authorities, partner agencies/stakeholders in the region as part of the Stakeholder Engagement Plan

Skills and experience we are looking for in our Senior Client Adviser:

Experience working with vulnerable people

Excellent self-organisation skills and time management

Ability to explain complicated information to Service Users including the use of an interpreter

Presentation skills with the ability to make briefing sessions interactive

These are some of the benefits we offer:

Our working week is 35 hours per week offering flexibility and work life balance

Enhanced family friendly provisions

Employees will gain an extra day annual leave per year to a maximum of 39 days, including bank holidays (pro-rata).

Option to buy or sell up to 5 days of annual leave

Access to Perkbox, an employee rewards and benefits platform with over 9,000 deals and discounts, a range of free perks, employee wellbeing support and other additional employee benefits and recognitions.

Wellbeing support.

Migrant Help offers employees a non-contributory pension scheme Migrant Help pays 8% worth of employee salary into the pension scheme.

Closing Date: 6th January 2025

If you are interested in becoming our new Senior Client Adviser, please click 'APPLY' today. We look forward to hearing from you

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