Associate IT Service Manager

1 month ago

Marton Lancashire, United Kingdom CV-Library Full time

Associate IT Service Manager

DWP. Digital with Purpose.

DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.

We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to achieve.

We're looking for a talented and ambitious junior IT Service Manager to help us implement and improvement service management across DWP's digital projects.

You'll take on range of standard service management activities with a supportive and expert team - including resolving incidents, problem management, and responding to queries addressing all aspects of the Products and Services. You'll help us deliver services that work better for the millions of people that interact with DWP every day.

As an Associate IT Service Manager, you will:

Manage incidents, problems, knowledge, and aspects of change management
Oversee tasks related to certificates, vulnerabilities, and security updates
Learn and become proficient in 14 small to medium-sized applications
Assist with service management for existing and new applications, including exciting projects moving from legacy systems to new applications
Use your analytical and problem-solving skills to ensure effective management of issues raised
Work in a disciplined environment, under pressure to meet challenging objectives and timescales

What skills and experience do you need to apply?

Managing a Quality Service - You can keep colleagues and stakeholders fully informed of plans, possibilities and progress. You deliver good customer service which balances quality and cost effectiveness.
Communicating & Influencing - You communicate clearly and concisely both orally and in writing. Respond constructively and objectively to comments and questions. Handle challenging conversations with confidence and sensitivity
Operational Management - You understand the operational processes of running and maintaining a product or service.
Customer Services Management - You can resolve user requests to at least the agreed service level agreement. You can empathise with the end user. You use customer-focused metrics to achieve a satisfying outcome. You have an understanding of service management tools and services e.g. ITIL.

Details. Wages. Perks.

Location: You'll join us in one of our digital hubs in either Blackpool or Newcastle-upon-Tyne, whichever is most convenient for you.

Hybrid Work: We have the tools and tech to enable our people to work flexibly. We work a hybrid model, with time split between home and a hub with the team.

Pay: £30,975 a year.

Pension: You'll get a great civil service pension with employer contributions worth 28.97%, approximately £8,973 towards your membership in the Civil Service Defined Benefit Pension scheme

Holidays: Generous leave package starting at 24 days, rising to 26 after one year, plus bank holidays, with options for extra flexi leave.

Our comprehensive benefits package is built around your work-life balance and includes:

Flexible working, flexi-hours, and flexi-days
Hybrid working: some time in a hub with the team, some time at home
Family-friendly policies
Time off for volunteering and charitable giving
Be your authentic self at work with I Can Be Me in DWP
Discounts and savings on shopping, fun days out, and more
Interest-free loans for a bike or season ticket, making your commute easier
Working in an award-winning environment and culture
Professional development, coaching, mentoring, and career progression opportunities

Click apply now to see the full job description and start your application on Civil Service Jobs.

We understand how valuable your time is. Our hiring process is clear and streamlined, with just two stages:

Stage 1: Application

Stage 2: Interview

  • Associate IT Service Manager

    3 weeks ago

    Marton, Lancashire, United Kingdom Department of Work & Pensions - Digital Full time

    Associate IT Service ManagerDWP. Digital with Purpose.DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to...

  • Associate Application Engineer

    2 weeks ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Associate Application Engineer Pay up to £38,373, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for an Associate Application Engineer to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build...

  • Associate IT Service Manager

    4 weeks ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time

    Associate IT Service Manager DWP. Digital with Purpose. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society. We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to...

  • Associate IT Service Manager

    4 weeks ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time

    Associate IT Service ManagerDWP. Digital with Purpose.DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society.We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to...

  • Associate IT Service Manager

    3 weeks ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time €30,975

    Associate IT Service Manager DWP. Digital with Purpose. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society. We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to...

  • Litigation Associate

    4 weeks ago

    Lancashire, United Kingdom Service Care Solutions Full time

    About the Position:Service Care Solutions is working with a local authority in Lancashire to fill a Senior Litigation Lawyer and a Non-Senior Litigation Lawyer role. These temporary positions involve handling Criminal and Civil Litigation matters.Responsibilities:Manage a caseload of Criminal and Civil Litigation matters from start to completion, ensuring...

  • Senior Infrastructure Engineer

    1 month ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Senior Infrastructure Engineer - Unix Pay up to 73153, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. This is a fantastic opportunity to join DWP Hybrid Cloud Services (HCS) as a Senior Infrastructure Engineer at a time of significant transformation, as we look to drive the adoption of Public Cloud...

  • Linux DevOps Engineer

    2 weeks ago

    Lancashire, United Kingdom NES IT Full time

    Job Description Linux DevOps Engineer - Permanent - Lancashire Hybrid working, as little as 1 day on site Possible travel to other sites may be required Essential:- At least 10 years' experience working in IT Operations/DevOps. 5 years Linux Administration. Linux/Unix variants based on RedHat, ie Oracle Linux 9x, CentOS etc. Linux Virtualisation KVM &...

  • Associate IT Manager

    3 weeks ago

    Blackpool, Lancashire, United Kingdom DWP Digital Full time €30,975

    Associate IT Service Manager DWP. Digital with Purpose. DWP is the UK's largest government department, helping people into work and making payments worth over £195bn a year to support some of the most vulnerable people in our society. We have been undertaking an ambitious technology transformation over the past few years, and there's still a lot to...

  • Unix Systems Administrator

    1 week ago

    Lancashire, United Kingdom NES IT Full time

    Job Description Unix Systems Administrator - Permanent - Lancashire Hybrid working, 3 days on site, 2 days remote Possible travel to other sites may be required Essential:- At least 10 years' experience working in IT Operations. 5 years Linux Administration. Linux/Unix variants based on RedHat, ie Oracle Linux 9x, CentOS etc. Linux Virtualisation...

  • Children's Services Specialist

    7 days ago

    Lancashire, United Kingdom Service Care Solutions Full time

    Service Care Solutions is seeking a dedicated professional to fill various roles within their Children's Services teams and disciplines across Lancashire County, Blackburn with Darwen, and Blackpool councils.Key Responsibilities:Providing high-quality social work services to children and families.Working closely with other professionals to develop and...

  • Learning & Development Lead Trainer

    1 week ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Our Client, a Global Service Company, are currently recruiting a highly motivated and detail-oriented Learning & Development Lead Trainer to join their team. You will play a key role in supporting the training and development initiatives. This is an excellent opportunity for someone who is passionate about employee growth and development. Providing support...

  • Lead Digital Project Manager

    3 weeks ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Lead Digital Project Manager DWP. Digital with Purpose. We want to build on the successes of the last few years which have seen us bring our IT in-house, introducing elements such as automation and self-service to our digital services, and accelerating the adoption of public cloud. At DWP Digital, you will join a flourishing, supportive delivery...

  • Social Worker

    7 days ago

    Lancashire, United Kingdom Service Care Solutions Full time

    Job Title: Adult Social WorkerService Care Solutions is a leading provider of social work staff to local authorities across the UK. We are currently seeking a skilled and dedicated Adult Social Worker to join our team in Lancashire Councils.As an Adult Social Worker with Service Care Solutions, you will have the opportunity to work in various teams and...

  • Digital Project Manager

    4 days ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Digital Project Manager: Pay £42,614 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Digital Project Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and leading-edge tech to build and maintain...

  • Agile Delivery Manager

    3 weeks ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Pay up to £45,081, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. DWP. Digital with Purpose. We love to talk Agile. What's your favourite approach? Scrum, Kanban, Lean or something else? Want to grow your career as part of the one of the biggest Agile Delivery communities in the UK? We...

  • Customer Service Associate

    3 weeks ago

    Lancashire, United Kingdom Next Full time

    At Bath & Body Works, we are currently seeking talented individuals to join our team as Customer Service Associates. Temporary opportunities are available to support our customers during the holiday season.About the Role:Work on the sales floor, in the stockroom, or both to provide exceptional customer service and support the sales team.Offer fast and...

  • Senior Digital Planning Manager

    2 weeks ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Senior Digital Planning & Performance Manager: Pay £55,557 plus 28.97% employer pension contributions, hybrid home working, flexible hours, and great work life balance. DWP. Digital with Purpose. We are looking for a Senior Digital Planning & Performance Manager to join our community of tech experts in DWP Digital. We're using fresh ideas and...

  • Apprentice Directors Support Manager

    4 weeks ago

    Marton, Lancashire, United Kingdom CV-Library Full time

    Apprentice Directors Support Managers DWP. Digital with Purpose. Kick-start your career in DWP Digital team as an Apprentice Directors Support Managers. You will earn, learn, and develop essential IT and business administration skills while supporting our senior leaders in a role that offers diverse opportunities for growth and progression. You'll be...

  • Retail Sales Associate

    2 weeks ago

    Lancashire, United Kingdom British Red Cross Full time

    Are you passionate about delivering exceptional customer experiences and providing outstanding support in a retail environment?We are seeking an enthusiastic and customer-focused Retail Sales Associate to join our team at the British Red Cross. This exciting opportunity will enable you to develop your skills while making a positive impact on our customers.A...