Customer Support Operative

3 days ago


Braunstone, United Kingdom CV-Library Full time

Taylor Wimpey plc

Department Function The central Customer Service function, led by our Customer Director, supports BU teams in continually improving the customer experience. They work closely with Managing Directors, and Customer Directors in each region, providing guidance and clarity around both day-to-day customer matters and longer-term business change.  

Job summary/Purpose The Customer Support Operative (CSO) is responsible for the day to day remediation of issues in customers’ homes. This role takes ownership of ongoing customer issues as required. The role coordinated with the CSC to ensure the correct resources are available to undertake work in customers’ homes, on the appointed date in order to resolve the identified issue(s). 

Primary Responsibilities Repair 

Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc. and any other duties as directed by the CSM. 
Undertake the co-ordination of work as required. Undertake any inspections of issues as required by the CSM. 
If more materials are needed, source them efficiently and with agreement of the CSC team.  Customer Service 

Undertake regular customer liaison with customers in their homes. 
Undertake regular liaison with the Customer Support Department to ensure they are kept fully up to date. 
Have the ability to remain calm and collected when faced with difficult customers, and situations, so a high level of personal integrity and respect for others is essential. 
Have the ability to communicate accurately at the same level of understanding with the customer. Behave in an honest and trustworthy manner at all times.  Teamwork 

Provide support and assistance to other team members  Cost control 

Plan and carry out work in a safe, cost effective manner. 
To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team. Account for expenses and produce accounts weekly.  Health and Safety 

Ensure that Health and Safety is followed and site regulations are adhered to. Demonstrate a good understanding of NHBC standards  Experience, Qualifications, Technical Requirements
Qualified City & Guilds carpenter or painter 
Experience of other trades preferred. 
Experience to work in occupied homes. 
Ability to work on own initiative. 
Clean driving licence.  Inclusivity Statement As a proud Disability Confident Employer, Taylor Wimpey is committed to creating a diverse and inclusive workforce. We actively collaborate with individuals who have disabilities and long-term health conditions which have an effect on their ability to do normal daily activities, ensuring that barriers are eliminated when it comes to employment opportunities. In line with our commitment, we guarantee an interview to applicants who declare to us during the application process that they have a disability and meet the minimum requirements for the role. Join us in building a truly diverse and empowered team



  • Braunstone, United Kingdom CV-Library Full time

    Taylor Wimpey plc Make a Home at Taylor Wimpey Job summary/Purpose The Customer Support Co-ordinator (CSC) is responsible for the day to day management of the administration relating to all customer issues. This role takes ownership of all ongoing customers’ issues. The role allocates resources including Customer Service Operatives and...

  • Administrator

    7 months ago


    Braunstone, United Kingdom Advance Logistics Support Full time

    **Transport Admin** **Location**: **Braunstone** **Shift Pattern and Rates of Pay**: **Will need previous experience in Transport Administration** £23,425 4 on 4 off 6am to 6pm (DAYS) **Key Information and Benefits**: - Strong Comms skills - Good team player - Able to prioritise and use initiative - Team player - Learn new skills quickly - Various...

  • Stores Operative

    3 weeks ago


    Braunstone, United Kingdom JT Recruit Full time

    My client is a worldwide Prestigious Security Company and they are looking for a Store Operator to join them at their Leicester Electronics manufacturing base on a temporary basis. Location – LE19 Pay Rate - £12ph Main Duties: * Monitoring and logging all stock locations and movements into and out of the warehouses. * Ensuring First In and First Out...

  • Stores Operative

    4 weeks ago


    Braunstone, United Kingdom CV-Library Full time

    My client is a worldwide Prestigious Security Company and they are looking for a Store Operator to join them at their Leicester Electronics manufacturing base on a temporary basis. Location – LE19 Pay Rate - £12ph Main Duties: * Monitoring and logging all stock locations and movements into and out of the warehouses. * Ensuring First In and...


  • Braunstone, Leicestershire, United Kingdom XPO TRANSPORT SOLUTIONS UK LIMITED Full time

    Accelerate your career with XPO Transport Solutions UK Limited, a company that fosters constant training and development. As a Logistics Operations Manager, you will oversee the management of logistics planners, deliver end-to-end transportation plans, and ensure safety, service, and savings targets are met.About the Role:Oversight of logistics planners and...


  • Braunstone, United Kingdom Tarmac Trading Limited Full time

    **Job Overview:**We are seeking an exceptional Operational Management Lead to join our team and drive the success of our Pavement Delivery Framework project in Areas 7 & 9. This is an exciting opportunity to leverage your skills and experience to lead cross-functional teams and deliver high-quality results.**Key Responsibilities:**Lead operational teams to...


  • Braunstone, Leicestershire, United Kingdom Entech Technical Solutions Ltd Full time

    Entech Technical Solutions Ltd is looking for a skilled Maintenance Technician and Specialist to assist with the upkeep and support of site services and machinery.\The successful candidate will be responsible for carrying out day-to-day maintenance activities, reactive and PPM duties, as well as supporting facility breakdowns and other projects.\Job...


  • Braunstone, Leicestershire, United Kingdom ATA Recruitment Full time

    We are looking for a highly motivated Production Operations Manager to oversee the daily activities of our client's production team. With a focus on quality and customer satisfaction, this individual will be responsible for ensuring that all production lines are running efficiently and effectively.Responsibilities:Supervising production staff and leading by...


  • Braunstone, United Kingdom CV-Library Full time

    Our Financial Services client based in The East Midlands are seeking a new Head of Operational Risk. The salary on offer is up to £110k plus benefits and the organisation offers a hybrid working arrangement.    The Role: As the Head of Operational Risk you will lead and improve our clients' Operational Risk practices, aligning with...

  • Production Operator

    1 month ago


    Braunstone, United Kingdom JT Recruit Full time

    Worldwide Prestigious Security Company are looking for a number of Production Operatives to join them at their Leicester Electronics manufacturing base. Postcode – LE19 Hourly Rate - £12ph Primary duties will include the manufacture and Repair of Electronic Monitoring Products supplied by G4S Monitoring Technologies Ltd. The applicant must be CRB...

  • Production Operator

    3 months ago


    Braunstone, United Kingdom CV-Library Full time

    Worldwide Prestigious Security Company are looking for a number of Production Operatives to join them at their Leicester Electronics manufacturing base. Postcode – LE19 Hourly Rate - £12ph Primary duties will include the manufacture and Repair of Electronic Monitoring Products supplied by G4S Monitoring Technologies Ltd. The applicant must be...

  • Dispatch Operative

    3 months ago


    Braunstone, United Kingdom CV-Library Full time

    Dispatch Operative Leicester, LE3 Starting at £11.44 Per Hour + Enhanced hourly rates for working weekends. We have exciting opportunities for Warehouser Operatives to join a warehouse team based in Leicester, LE3. The role will involve ensuring orders are ready to dispatch. Using a computer you will log and scan the products and ensure they have...


  • Braunstone, Leicestershire, United Kingdom Elis Full time

    About the TeamWe are a dynamic team at Elis, working together to achieve our goals. As Director of Operations, you will be responsible for leading and managing the engineering team to achieve functional objectives.The role involves working closely with the production team to improve site overall equipment effectiveness and developing and managing all...


  • Braunstone, Leicestershire, United Kingdom XPO TRANSPORT SOLUTIONS UK LIMITED Full time

    About the RoleXPO Transport Solutions UK Limited is seeking an experienced Transport Planner to join its team in Leicester. The successful candidate will be responsible for managing a busy transport operation, including coordinating the planning of all orders and shipments for the Kingspan contract.Key TasksPlan and coordinate all orders and shipments for...


  • Braunstone, United Kingdom XPO Logistics Full time

    **Logistics done differently.** Fed up with temp work, not knowing where you will be working from one day to the next? Perhaps you have been striving to find a permanent job but never find the right one. How about working a four on four off shift pattern which gives you the perfect work/life balance? Whatever your aspirations we would love to speak to...


  • Braunstone, Leicestershire, United Kingdom Entech Technical Solutions Ltd Full time

    Job Summary: Equipment Support EngineerWe are looking for a skilled Equipment Support Engineer to join our client's team in the Leicestershire area. The ideal candidate will have experience in maintaining site services and machinery, with strong technical and logistical skills.About the Role:- You will provide equipment support and maintenance services to...


  • Braunstone, United Kingdom XPO Logistics Full time

    **Logistics done differently.** Fed up with temp work, not knowing where you will be working from one day to the next? Perhaps you have been striving to find a permanent job but never find the right one. How about working a four on four off shift pattern which gives you the perfect work/life balance? Whatever your aspirations we would love to speak to...


  • Braunstone, Leicestershire, United Kingdom TechNichols Resourcing Ltd Full time

    **Job Title:** Maintenance Operations Director**Location:** Glenfield, Leicester**Job Type:** Full-time**Salary:** £50,000 - £53,000 per annum, depending on experience, plus benefits and opportunities for further progression and trainingWe are currently recruiting for a Maintenance Operations Director to work within a large industrial company at one of...

  • Distribution Operative

    7 months ago


    Braunstone, United Kingdom The Watches of Switzerland Group Full time

    **Job Description**: Our Distribution Operatives play an integral part in the day to day running of our distribution centre. The role is varied and will include aspects in picking. packing, goods inwards, condensing, website, and housekeeping. You must have a good eye to detail and be flexible in your approach to the days work. You will be responsible for...

  • Stores Operative

    3 weeks ago


    Braunstone Town, United Kingdom JT Recruit Full time

    My client is a worldwide Prestigious Security Company and they are looking for a Store Operator to join them at their Leicester Electronics manufacturing base on a temporary basis.Location – LE19Pay Rate - £12phMain Duties: * Monitoring and logging all stock locations and movements into and out of the warehouses. * Ensuring First In and First Out and...