2nd Line Support Engineer

4 weeks ago

Reading, United Kingdom CV-Library Full time

A superb opportunity to join a major Consultancy as 2nd line support working for the UK Govt /MOD in providing secure solutions.

As 2nd Line Support Engineer, you will be supporting customer requirements offsite and within for the company’s datacentres.

This is an exciting but demanding support position which calls for excellent customer service skills, and the ability to articulate solutions clearly.

The Role:

Manage internal maintenance and monitor patching requirements across all services.

Working closely with the Service Operations lead supporting internal improvements on the internal toolset and IT requirements

Diagnosing and resolving problems to the customers' satisfaction.

Provide initiative-taking management of customer solutions to ensure we deliver an important level of customer service.

Administration and troubleshooting of following technologies:

* Windows 10

* Office 365 Suite

* Sophos Anti-Virus

* Dell & Lenovo Laptops

* SharePoint

* Qualifications

The successful 2nd Line Support Engineer will need to possess 2 years' experience within IT Support, ideally covering 2nd and some 3rd Line duties.

ITIL (Information Technology Infrastructure Library) Foundation or above

Ideally, you will have some form of IT qualification, either BTEC, A Level's, HND/HNC or Degree. Any IT certifications will enhance your application.

The Person:

Ability to work autonomously under your own initiative.

To succeed within this role, you will need to a good communicator and be able to convey technical issues to non-technical users.

A commitment to continually developing technical skills.

Experience of managed service environments, with an awareness of ITIL best practice.

Have or be able to obtain the appropriate security clearance

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