Customer Service Advisor

1 month ago

Enfield Town, United Kingdom CV-Library Full time

Are you someone that thrives on providing a comprehensive and high quality housing service to the local community? Driven to be the first point of contact for tenants, community groups, contractors and all external organisations and the general public?

Adecco Housing is seeking x2 Customer service advisor's on a temporary basis. (2 month's and 6 month's contracts) (Role likely to become temp-perm) You will be positive and flexible, with a positive attitude and have great attention to detail. You will love engaging with people and focused on building a community.

ROLE IS x5 DAYS ON SITE - Will become hybrid after 1 month.

Role Profile:

An initial telephone interview as soon as possible and may require face to face interviews as well for both roles.

ROLE 1:

CSA - Hub Team

2 month contract (minimum) with potential to go perm.

Our Customer Service Advisors are the first point of contract for our teams, and provide excellent customer care to both our external and internal customers. They are our administrative support, helping to ensure our services run smoothly and solving problems as they arise. They work efficiently and effectively to help our teams deliver on time, on budget and practice our corporate values.

This role will focus on answering calls that come into the Association from Tenants and Contractors and working with the other advisors to ensure that the needs of our Tenants are met.

The candidate for this role must be free to work over Xmas/NY although we do close from PM Tuesday 24th Dec to Monday 30th Dec.

ROLE 2:

CSA - Business Support

6 month contract

Our Customer Service Advisors are the first point of contract for our teams, and provide excellent customer care to both our external and internal customers. They are our administrative support, helping to ensure our services run smoothly and solving problems as they arise. They work efficiently and effectively to help our teams deliver on time, on budget and practice our corporate values.

Key Tasks of the role:

To provide a customer focused, proactive, comprehensive and high quality administration service to internal teams and external customers. This will include responding to telephone, face to face, email, and any other correspondence enquiries made by staff, contractors residents and customers.
Assist the Directorate team with the administration of;
Voids management
Policy & Procedure process
Complaints process
Resident Engagement
Board Member paperwork
Minute taking at meetings
Procurement activities
Work collaboratively across the housing provider, co-coordinating and cross working to achieve efficiency and supporting other departments as appropriate.
Maintain relevant service related databases (e.g. Housing Management & Finance Systems), spreadsheets and contractor portal to ensure information is accurate and up to date and can be used, where necessary.Qualifications, Experience & Knowledge Requirements:

Experience of property/housing management
Working with the public effectively and constructively in a front line service
Compiling and writing reports
Responding to complaints
Following instructions, and adhering to procedures
Facilitating customer groupsWe are Adecco Housing, part of The Adecco Group. As a consciously inclusive recruiter we want to ensure that we are committed to making the future work for everyone. As a people business we put our expertise and energy into improving everyone's chances of being part of the world of work. Accessibility is important to us, so please let the Consultant know if you will require any adjustments to be made to support you best when applying for this role.

Don't miss out on this fantastic opportunity to join the team as a Customer Services Advisor, click 'Apply' now

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