Project Professional

1 day ago

Southwark, United Kingdom CV-Library Full time

Senior Building Control Business Support Officer
Southwark
Contract
£22.83 per hour PAYE
Our client is looking for an experienced Senior Building Control Business Support Officer.
To assist the Business Manager with the support function to deliver an efficient and high quality support service in relation to all technical support tasks on Planning Applications; Land Charges and local authority search matters; Street Naming and Numbering; Planning Enforcement; Corporate Enquiries and Financial Support.
1. Assist in the review of building control application agreements and viability assessments to ensure full income recovery. To register and provide technical support functions on all planning applications, pre applications, planning appeals, enforcement notices, land charges searches and statutory consultation meeting agreed quality standards with a constant awareness of the risk (to the Council) of providing incorrect or incomplete information.
1. To update the planning register and the land registry datasets in relation to all relevant documents received in connection with planning applications, enforcement, appeals, conservation area and listed building designations.
1. To give technical information and advice by phone or in writing relating to technical policies and procedures, identifying and seeking additional information from correspondents and responding to queries raised by customers in liaison with professional officers, as necessary.
1. To be responsible for the day to day collection of fees associated with the work of the planning division and ensure the efficient and timely reconciliation and banking of such fees.
1. Co-ordinate all the administrative arrangements in liaison with case officers, team leaders, managers and constitutional support officers in preparing for planning committee, sub-committee and design and review panel meetings.
1. Develop information systems to ensure that the activities of the planning service are comprehensively monitored, the information analysed, key performance indicators recognised and instigate corrective action, reporting exceptions to senior management on a regular basis.
1. Co-ordinate team responses on iCasework (corporate complaints management system), Member, Ombudsman enquiries and complaints in order to provide an excellent customer service ensuring deadlines are consistently applied.
1. Deal directly with complaints and enquiries requiring routine/semi routine technical planning and land charges information and advice. Identify and seek additional information and issue responses.
1. Assist in team performance management to ensure that excellent customer care is provided in terms of meeting targets on correspondence, telephone answering, pre-application enquiries and monitoring team customer care performance.
Educated to GCSE level standard or a business management equivalent;
Substantial experience in a business support role in a customer orientated environment.
An understanding of how services are provided in a Local Government context and political awareness
An understanding of the issues and financial constraints facing local government and, in particular, the services provided by the units under the post holder’s direction.
Experience
Substantial experience of working in a business support role in a town planning division of a city context with a minimum of 2 years
Substantial experience of managing complex administrative processes
to planned deadlines requiring complex technical work.
Processing collection of fees and payments to maximise fee income and other financial obligations
Aptitudes, Skills & Competencies
Presents ideas in a well-structured format and in a manner appropriate to the context and the audience. Able to create a clear brief for action where required.
Constantly strives to achieve customer satisfaction. Is sensitive to the needs of internal and external customers.
Demands a strong customer focus from all staff. Recognises the business importance of customer satisfaction.
Committed to providing high standards of quality service to the Council’s customers.
Looks for continuous improvement to meet ongoing requirements.
An understanding of the Council’s approach to equality and human rights across the Council and delivery within specific areas of responsibility.
Demonstrates flexibility and a willingness to challenge accepted or established practices and structures within appropriate limits.
Has specialist knowledge of building control and appreciates the processes in delivering the statutory planning service in a local planning authority.
PLEASE ONLY apply if you have the necessary skills, experience and expertise.
The first part of our recruitment process is to send your CV. Should you be short listed Colbern Limited will contact you within 5 days or we may contact you about other job opportunities. Colbern Limited along with our clients are an equal opportunities employer

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