General Manager
4 weeks ago
Steele Charles are delighted to have been retained in supporting an Aparthotel and commercial property/ Real Estate business operating in Edinburgh, striving to deliver excellence in the consumer experience.
The business is self funded and has 2 offerings in the portfolio currently. The first is a high end apart hotel with 7 units. The second is currently under construction and will offer 20-24 high end units and an FandB offering.
The business and the projects are fully self-funded by the principals and has ambitious growth targets.
Reporting directly into the Magaing Director, the business seek to bring on board a General Manager to focus on exceptional management and customer experience. The individual will work across all properties as well as contributing to general business management.
The General Manager should have a passion for customer experience and sales, taking initial responsibility for the full oversight and management of the 7 unit facility.
The exciting prospect in this offering, is that the role is also expected to assist with the pre-opening activities as required to the second larger facility and other general management matters on behalf of the business. Key responsibilities include:
* Responsible for exceptional customer experience, striving for top grade rating and review with every visitor.
* Revenue management dealing with rates setting, bookings, platform management, customer interface.
* Create, implement and monitor standard operating procedures to maintain high service standards
* Ensure compliance with all health, safety, and regulatory requirements.
* Operational interface and cost management with key suppliers and staff – cleaning, laundry, utilities, maintenance, welcome packs.
* Social media management, driving brand reputation through content creation, influencer engagement and other relevant mechanisms.
* Basic accounting processing and booking all sales ledger and purchase ledger inputs.
* Periodic financial reporting at both asset and group level – performance, cash flow, EBITDA, etc.
* Enhanced revenue creation, building innovative new sales channels through partnerships and customer experience offerings.
* Reporting to the Managing Director on sales, operations, and overall financial performance.
* Responsibility for supporting the running and management of the central business.
Key Skills & Experience
* A strong interest and understanding of hotel, serviced apartment, short term accommodation market including key value drivers.
* Experience in consumer facing roles, delivering exceptional customer experience.
* Creative thinker with the ability to think outside the box and challenge the norm.
* Strong communication skills.
* Highly organised, capable of managing multiple workstreams and external suppliers in parallel.
* An independent self-starter with the ability to manage your schedule without extensive oversight and involvement from Directors.
* Strong social media skills with knowledge of content creation and driving follower engagement.
* Proficient in Microsoft office, particularly Word, Excel and PowerPoint.
* Proficiency in hotel management software and systems
* Being ‘in the know’ on local goings-on and inspiring guests with new ideas
The General Manager should be comfortable with a flexible working schedule, with an expectation that customer queries & management will require response during evenings and weekends. The principals acknowledge that this flexibility will come with a significant level of trust and autonomy in managing the successful candidates’ time.
This is a very unique offering to contribute to the growth and performace of the business, a rare opportunity in Edinburgh in this field
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