Workshop Controller

Workshop Controller | Banbury | Full Time | £30,000-£35,000 Dependant on experience

Are you passionate about automotive excellence and skilled in managing workshop operations?

Do you have what it takes to lead a dynamic team, ensure top-notch service, and deliver outstanding customer satisfaction?

If so, this is the perfect role for you

Established for over 30 years, our client is a proud family business known for providing a personal and friendly service. As main dealers in the industry, their reputation for excellence has been built on years of dedication and commitment to their customers.

As the Workshop Controller, you will play a pivotal role in ensuring the workshop operates efficiently and effectively.

Are you the right person for the job?

Previous experience in a similar Workshop Controller role
A deep understanding of vehicle servicing and repair processes
Strong background in people management within an automotive workshop
Fluent in English with excellent communication skills (verbal and written)
Proficiency in Microsoft Office and Excel; familiarity with Pinewood or 1Link is a plus
GCSE English and Maths (or equivalent)
Ability to plan, prioritise, and multitask effectively in a fast-paced environment
Ensuring high standards of workmanship and accuracy in reporting
Ability to build strong relationships with internal teams and customers
What will your role look like?

Overseeing and allocating work to Service Technicians, ensuring adherence to manufacturer guidelines and quality standards
Proactively planning workshop capacity to maximize productivity and reduce downtime
Providing technical support and guidance to staff and customers, maintaining a high standard of technical expertise
Ensuring all repairs and services meet customer expectations and comply with safety and quality standards
Monitoring training needs, conducting quality checks, and driving continuous improvement within the team
Supporting the service administration team to deliver exceptional customer experiences
Accurately interpret job cards/repair orders and ensure compliance with quality procedures
Manage workshop tools and equipment, ensuring proper maintenance and calibration
Communicate effectively with the Parts Department, customers, and Technical Service Advisors to resolve delays or additional requirements
Keep the workshop clean, safe, and organised while maintaining company property
Achieve company and personal targets while adhering to health and safety regulations
What can you expect in return?

Pension
30 days annual leave, including bank holidays
Uniform provided
Employee discount
What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you

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