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Fluent French Speaking Customer Experience Consultant

2 months ago

Clapham Junction, United Kingdom CV-Library Full time

Fluent French Speaking Customer Experience Consultant

Base Salary £26,000 + Great Benefits

Hybrid - South West London

Our client is an award-winning high end bespoke luxury travel company who specialise in high end luxury Villas in worldwide destinations.

They are renowned for offering the highest levels of customer service to clients ensuring the best possible travel booking experience from the beginning.

Due to expansion, they are now recruiting for fluent French Speaking Customer Experience Consultants to with the Sales team ensuring clients and suppliers to always deliver an exceptional standard of client service.

Previous experience in a similar role dealing with high end travel and discerning clients is essential although my client will consider graduates who have experience working within customer services with a luxury product as well as being a Fluent French Speaker.

This role is on a hybrid basis - South West London

Fluent French Speaking Customer Experience Consultant Responsibilities:

Dealing day to day with queries on existing bookings whilst providing a professional experience to clients and owners

Responding to booking requests & allocating funds to bookings

Data entry to suppliers, agents, owners and review portals

Assigning opportunities to team members and delegating queries

To escalate and share queries as they arise to ensure that problems are identified, and solutions found

Taking ownership of accessing information from a variety of source to respond effectively to customer & owner enquiries

Fluent French Speaking Customer Experience Consultant Experienced Required

Previous customer service experience working within luxury travel or hospitality

Fluent French Speaker

Ability to multitask and deliver high levels of customer serviceProven ability to deliver high quality results in a timely fashion

Strong communication skills

Able to work shifts

Fluent French Speaking Customer Experience Consultant Salary and Benefits

Base salary £26,500

Flexible working of up to 4 weeks abroad per year

25 days annual leave + Bank Holidays

Heavily discounted villa holidays for friends and family

Monthly company socials

Free breakfast

Hybrid working

To apply for this Fluent French Speaking Customer Experience Consultant role, please email your CV and a member of the team will be in contact to discuss your application