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IT Service Delivery Manager, Hybrid, Cheshire, £70k

2 months ago

Eccleston Cheshire West and Chester, United Kingdom CV-Library Full time

IT Service Delivery Manager paying up to £70,000 per annum based in Cheshire, with an element of Hybrid Working.

Our client, a leading organisation based in Cheshire, is seeking an experienced IT Service Delivery Manager to join their dynamic IT team. This role offers a fantastic opportunity to lead and manage a team of 20 IT professionals, supporting a diverse user base of 1200.

Key Responsibilities:

·Overseeing the day-to-day operations of the IT Service Desk
·Managing a team of 20 IT professionals
·Leading and executing IT projects
·Ensuring service level agreements (SLAs) are met
·Identifying and resolving IT issues and incidents
·Implementing and maintaining IT policies and procedures
·Collaborating with key stakeholders to understand business requirements

Ideal Candidate:
·Proven experience as an IT Service Delivery Manager or similar role
·Strong leadership and management skills
·Excellent communication and interpersonal skills
·In-depth knowledge of ITIL frameworks
·Experience with IT service management tools
·Strong problem-solving and decision-making abilities

The Role:
This is a hybrid role, offering flexibility to work both remotely and on-site. However, due to the nature of the role, a significant portion of the work will be site-based