Business Support Manager

2 months ago


Newport, United Kingdom CV-Library Full time

Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.

From this continued success they are now looking to recruit a Business Support Manager (Collections and Recoveries) to allow them to continue their exciting growth plans.

Their aim is to take the service they offer to the next level, to push the boundaries of what's available, and to create great customer experiences consistent with their values. Does that sound like something you'd like to be part of?

As a Business Support Manager you will play a crucial role in building the infrastructure and approach to managing names in the Watch Book and Business Support lists. You will direct the management of higher value watchlist cases, focusing on minimising losses through strategic recovery and debt restructuring. The role requires you to engage in client-facing negotiations with legal professionals and other professional advisers, taking a hands-on approach to achieving positive outcomes.

Role responsibilities;

Advise and support customers in developing and implementing strategies to return to or maintain their contracts in performance status.
Identify situations and customers requiring resolution and initiate appropriate action.
Assess the credibility of customers recovery plans and monitor the performance of contracts against the recovery plans.
Identify customers who do not have a credible recovery strategy and move these contracts into Recoveries.
Liaise with appointed solicitors, insolvency practitioners and receivers to manage Propels debt. Liaise with other lender businesses work-out teams as required.
Escalate to Watch / Business Support Forum cases where there is risk, or potential risk of loss to Propel or our funders.
Lead Watch and Business Support customer relationships whilst demonstrating a range of recovery and restructuring techniques across the portfolio to reduce risks and align the portfolio to the risk appetite.
Maintain strong, positive, and open working relationships with internal key stakeholders.
Ensure all conduct and compliance requirements are adhered to and are at the heart of Propels approach.
Asset Finance / Banking / Accountancy environmentsKey skills required;

Strong financial analysis and problem solving skills.
Commercial awareness with a proven record of success in asset finance
Significant experience in workout roles in SME asset finance
Strong awareness of the regulatory framework including Conduct and Compliance requirements
An understanding of the identification and treatment of vulnerable customers
An asset finance / banking backgroundSo, why would you want to work here?

They have a great working environment and they are an ambitious business. They achieve so much because of their people. Everyone in the business, no matter their team or role can shape the outcome, share ideas, make suggestions, and have their voice heard. It's a truly collaborative place to work.

They embrace hybrid working and with modern offices in Newport, London and Manchester, plus a field-based sales team, you'll never be too far away from colleagues.

This role is based in Newport and is hybrid.

Benefits you can expect:

25 days annual leave + bank holidays
2 additional days holiday after 5 years' service
Birthday day off
Opt in Private Medical Insurance
Subsidised gym membership at £18.75 a month
Cycle to Work Scheme
Electric Car Scheme
Buy Annual Leave Scheme
Half day seasonal shopping
Auto enrolment pension - 3% employer contribution subject to eligibility
Life Assurance 3 x basic salary
Employee Assistance Programme available 24/7
Company events and reward schemes Our client is proud to be a member of Stonewall's Diversity Champions programme and are committed to improving workplace inclusion.

The Curve Group is Propel's outsource partner for Recruitment and a "Data Processor". The Curve Group will hold the information you submit but Propel will have access to it. You can find their privacy policy here



  • Newport, Newport, United Kingdom Hays Business Support Full time

    Role OverviewWe are seeking a highly skilled Senior Proposal Manager to join our team at Hays Business Support. As a key member of our team, you will play a crucial role in supporting the delivery of our net-zero strategy.Key ResponsibilitiesIdentify and assist in the application and management of various net-zero funding streams.Provide support to the...


  • Newport, Newport, United Kingdom Hays Business Support Full time

    I have recently partnered with a leading utility provider based in Wales to assist them with the recruitment of a Bid Manager.An ideal opportunity to join an exciting, innovative and fast-growing area, looking to decarbonise energy utilities to support the UK government's 2050 net-zero targets.Key Responsibilities:Support delivery of the net-zero strategy...


  • Newport, Newport, United Kingdom Hays Business Support Full time

    Your new companyHays Business Support has partnered with a leading utility provider to assist with the recruitment of a Bid Manager / Net Zero External Funding Coordinator.Your new roleThis is an exciting opportunity to join a fast-growing area, focusing on decarbonising energy utilities to support the UK government's 2050 net-zero targets.The role will...


  • Newport, Newport, United Kingdom Hays Business Support Full time

    Your new companyAn exciting opportunity to join a leading utility provider in Wales, supporting the recruitment of a Bid Manager / Net Zero External Funding Coordinator.Key responsibilities:Support delivery of the net-zero strategy within the company.Identify and assist in the application and management of various net-zero funding streams.Work closely with...

  • Bid Manager

    2 months ago


    Newport, United Kingdom Hays Business Support Full time

    I have recently partnered with a leading utility provider based in Wales to assist them with the recruitment of a Bid Manager. / Net Zero External Funding Coordinator. An ideal opportunity to join an exciting, innovative and fast-growing area, looking to decarbonise energy utilities to support the UK government's 2050 net-zero targets.This role will support...

  • Bid Manager

    2 months ago


    Newport, United Kingdom Hays Business Support Full time

    Your new company I have recently partnered with a leading utility provider based in Wales to assist them with the recruitment of a Bid Manager. / Net Zero External Funding Coordinator. This is a newly created role for the company due to their future growth plans. Your new role An ideal opportunity to join an exciting, innovative and fast-growing area,...

  • Booking Coordinator

    4 weeks ago


    Newport, Newport, United Kingdom Hays Business Support Full time

    About the Role:We are seeking a highly organized and detail-focused Booking Clerk to join our team at Hays Business Support. As a key member of our team, you will be responsible for booking patients in for appointments, inputting patient data, and providing excellent customer service skills.Key Responsibilities:Booking patients in for appointmentsInputting...


  • Newport, United Kingdom Propel Finance Full time

    Job Description Propel Finance was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, Propel has grown to become one of the UK’s largest, independent finance houses. We have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. From...


  • Newport, Newport, United Kingdom Curve Group Holdings Ltd Full time

    About the RoleWe are seeking a highly skilled Business Support Manager to join our team in Newport. As a key member of our Collections and Recoveries department, you will play a crucial role in building the infrastructure and approach to managing names in the Watch Book and Business Support lists.Key ResponsibilitiesDirect the management of higher value...


  • Newport, Newport, United Kingdom Curve Group Holdings Ltd Full time

    Business Support Manager - Collections and RecoveriesAt Curve Group Holdings Ltd, we are seeking a highly skilled Business Support Manager to join our team. As a key member of our collections and recoveries department, you will play a crucial role in building the infrastructure and approach to managing names in the Watch Book and Business Support lists.Key...


  • Newport, United Kingdom UK Shared Business Services Ltd (UKSBS) Full time

    **Business Change Advisor** **Partnerships & Change** **Swindon, Newport, Billingham - flexible and hybrid working** **Band E: £40,175** Here at UK SBS, we are proud to deliver high quality corporate services where we provide HR, payroll, finance, IT and procurement services and expertise to our public sector partners. Our staff are very important to...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003586 - Business Support Officer - Multiply Project We have an exciting opportunity to recruit a Business Support Officer to join Newport Adult Community Learning (ACL) team to provide high quality business support, management information and administration functions to support the delivery of the multiply...


  • Newport, United Kingdom CAF Rolling Stock UK Limited Full time

    Mission of the position The Business Support Administrator will be responsible for facilitating the activities of the management team as required, organising and preparing for meetings in line with the central governance structure. Maintaining the travel booking system for all of CAF Rolling Stock UK, acting as main point of contact for support and making...


  • Newport, United Kingdom Curve Group Holdings Ltd Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology.From this continued success...


  • Newport, United Kingdom Newport City Council Full time

    **Job information** Post No. POSN003849 - Business Support Officer - Digital Services Fixed Term for 2 Years An exciting opportunity has arisen for a Business Support Officer. This role is to provide high quality business support, management information, and administrative functions to support the Project Achivist working on the Council’s response to...


  • Newport, United Kingdom Aneurin Bevan University Health Board Full time

    We are pleased to offer the position of Business Support Administrator based at Royal Gwent Hospital, Newport. As a member of the Sterile Services Team, the post holder will provide efficient, effective and confidential administrative and telephony support for the Sterile Services and Sterile Service Operational Managers. The post holder will be...


  • Newport, United Kingdom Curve Group Holdings Ltd Full time

    Our client was established in 1996 to provide flexible and accessible finance to SMEs across the country. Now, more than 20 years on, they have grown to become one of the UK's largest, independent finance houses. They have continued to deliver leading-edge finance solutions through a unique combination of teamwork and technology. From this continued success...


  • Newport, Newport, United Kingdom Creative Support Ltd Full time

    We are seeking a skilled and compassionate Care Support Specialist to join our team at Creative Support Ltd. This role offers the opportunity to work with individuals who require support with daily living tasks, emotional well-being, and social inclusion.Job OverviewThis position involves providing personalized care and support to service users in their own...


  • Newport, Newport, United Kingdom CAF Rolling Stock UK Limited Full time

    Mission of the PositionThe Business Support Administrator will be responsible for facilitating the activities of the management team as required, organising and preparing for meetings in line with the central governance structure. The role will involve maintaining the travel booking system for all of CAF Rolling Stock UK, acting as the main point of contact...


  • Newport, Newport, United Kingdom Southern Health NHS Foundation Trust Full time

    About the RoleWe are seeking a highly organized and efficient Business Support Assistant to join our team at Southern Health NHS Foundation Trust. As a Business Support Assistant, you will provide administrative support to the services within the Cluster and work alongside our Business Support Officer as part of a multi-disciplinary team.Main...