Repairs Planner

Job Title: Scheduler / Planner 
Salary - Up to £34k per annum
Location: Hornsey
Contract: Perm / 4 days in thr office, 1 day from home

The Repairs Scheduler will have day to day responsibility for scheduling void repairs, communal works and void works in a busy housing office.   The post holder will apply schedule of rates and priority times to each job. They will liaise with residents to agree appointments and arrange any follow-on works. They will also ensure jobs are completed and any agreed variations are raised accurately.

The main aim of this position is to Schedule works and appointments for the operatives, deal with calls from residents, clients and suppliers. The work is revolved around maintenance work for breakdowns, appointments, annual programmes, emergency work and managing safety documents.

You will also look to you to provide support to the management team, general contract administration support including reports, spreadsheets and manage and distribute mail & maintain filing systems

Day to Day:

Schedule works into diaries for up to 20 operatives daily ensuring diaries are full and immediate attention is given to allocate work to operatives when they become free.
Check the system for emergencies and manage within a timely manner to ensure targets are meet
Respond to telephone variations by seeking approval from duty surveyor so operatives may continue on the site through to completion
Provide a high quality service to our client on a face to face basis
Working within a team to achieve goals and targets achieving daily targets of a minimum of 60 allocations each day of new orders
ing and diagnosing repair requests. Take ownership and responsibility for identifying the customer's needs and use appropriate questioning, listening and diagnosis skills to identify the issues and offer appropriate solutions.
Managing incoming repairs inbox and allocating repairs works appropriately
Scheduling work for operatives to attend properties and undertake works
Deal with multile operatives of different trades and allocation works to the correct engineer
Essential Criteria

Social Housing and Repair and Maintenance background.
Experience in planning/scheduling jobs using planning system.
Understanding of the various trades and jobs normally allocated to direct labour staff or subcontractors
Understanding the importance of reducing Work-in-Progress - Jeopardy planning, Further Works management, applying of extension of times
Experience of trade job durations
Experience of health and safety considerations when planning e.g. asbestos
No hybrid working
KNOWLEDGE

Working knowledge of housing repairs
Understand the rationale behind schedule of rates codes (desirable)
Basic knowledge of building safety
If you are interested in this position, please apply wit your CV today or call Leah Seber at Build Recruitment to discus more details.

Build Recruitment Limited acts as an Employment Business for the supply of temporary workers and an Employment Agency in relation to permanent vacancies. Build Recruitment is an equal opportunities employer