Neighbourhood Manager

The Role

To provide a comprehensive customer focused neighbourhood housing service.

Support the Area Neighbourhood Manager in providing services to tenants and neighbourhoods. To ensure properties and estates are well managed and maintained ensuring high levels of customer satisfaction with Neighbourhood Services.

Represent TCH in the community, liaising with residents, strategic partners and other

Why choose us?

By choosing Town and Country you will enjoy a variety of employee benefits including:

·Contributory pension scheme 4% to 10% matched contributions

·Hybrid working

·Free onsite car parking

·Life assurance of 4x annual salary

·30 days annual leave in addition to bank holidays

·Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

·Corporate eye care scheme

·Extensive annual Staff Wellbeing programme

·Enhanced maternity, paternity, and shared parental leave provision

·Flexible annual benefits allowance of 1% of salary (for dental, healthcare, shopping vouchers, technology etc)

·Annual flu vaccinations

·Access to an extensive range of corporate discounts on shopping, travel & days out

·Regular staff social events lunchtime walking club, rounders, yoga, Pilates, Summer BBQ, Christmas party, festive Fridays etc.

·Recruitment Refer a Friend fee

Key Activities:

·The tenancy and estate management of a patch of properties including the day to day management of a defined number of properties.

·Ensure the effective management of empty properties by implementing pre-void inspections and new tenant sign ups within target timescales.

·Undertake home visits and interviews to advise and resolve housing management issues, including tenancy issues or breaches of tenancy.

·Manage and monitor low – medium level anti-social behaviour cases in line with procedures and providing customer focussed solutions.

·Undertake tenancy audits in accordance with policy and procedure to a minimum of 20% of the patch total each year to ensure that our tenancy records hold up to date information on household members and contact details, including e-mail addresses. Work with the Community Safety Team to Investigate any possible tenancy fraud or subletting identified as a result of completing the tenancy audit.

·Identify and implement minor environmental improvements on the patch from a defined budget.

·Manage and monitor relevant budgets and authorise payment of invoices in line with financial regulations.

·Work with the community on neighbourhood planning in line with business objectives for priority estates, bringing local businesses and statutory and voluntary agencies together to change and improve quality of life issues.

·Actively work with other agencies, both voluntary and statutory to provide added value to the service.

·Institute and implement customer service and new procedural activities. To include research and project initiatives as required