Installations Technician

Our client is a leading provider of CNC Technologies, with a global customer base. They are currently in the process of establishing a UK presence and are therefore looking to recruit an Installation Technician, who will be tasked with installing, servicing and maintaining the machinery on client sites around the country. This is a newly-created role and you will be based in their Southam workshop, with the requirement to attend client sites across the UK on occasion.

We are seeking applications from people who have good general mechanical and electrical engineering skills, and who are happy working in a small organisation, whereby the daily duties will vary daily.

Key Responsibilities & Duties:

Troubleshooting – speaking with customers on the telephone and assisting them with faults or queries on a ‘first line’ basis.
Visiting customer at their premises to repair, install or maintain the machinery. This could be a ‘1 day’ fix/install, or the job could take a few days, so may require you to stay away for a few days at a time.
Provide training to customers on machine usage and maintenance and maintain accurate maintenance documentation.
Participate in continuous improvement processes, suggesting enhancements to products or services.
General assistance with regards to receiving stock into the warehouse, or postage of spares or consumables as required (Forklift Truck training will be provided).
General assistance with the smooth running of the site. Skills & Experience Required:

Previous experience in the maintenance, repair and installation of CNC equipment or similar technologies.
Good problem-solving skills, with a professional telephone manner – experience of providing support to customers on the phone or via video call.
Flexible – able to travel to customer sites across the UK, so you will need to have a driving license and your own transport.
Current passport for overseas travel as required (very occasional). If you feel that you have the skills and experience that our client is looking for, please apply for a fast response. Our client is looking to hold interviews soon. If you have any questions or would like to know more, please contact Stuart Moore in the first instance