Customer Service Advisor

1 month ago


Southport, United Kingdom CV-Library Full time

Customer Sales & Services Representative – Southport - start date 6th January 2025

We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company Paymentshield is one of our brands within Markerstudy Distribution. Paymentshield is a leading insurance provider, enabling financial advisers and tenants' service companies to offer quality insurance products to customers.

The purpose of this role is to deliver excellent customer service by providing a personal and professional experience over the telephone, resolving customer inquiries.

We are looking for individuals who have a passion for customer service and have effective communication skills.

This is a full-time position, working a shift pattern covering the opening hours of 8am – 6pm Monday to Friday. You will be required to work 1 in 3 Saturdays from 9am – 2pm.

Salary for this position is £24,000 per annum.

Please note this is a hybrid position with a split between working from the office and at home, however for the initial training period you are required to be in the office full time.

Full in-depth training is provided for this position.

Key Responsibilities:

• Deliver outstanding and consistent customer service across all product lines to ensure customer confidence and drive customer loyalty.

• Promote and ensure the positive reception of the distribution brands.

• Take ownership to ensure the development of long term relationships with customers and extend the existing relationship with customers to engage with new products.

• Take responsibility for ensuring satisfactory customer outcomes in line with FCA guidelines promoting positive customer satisfaction.

• Ensure effective handling and escalation of complaints in line with the company’s complaints handling procedure in order to ensure fair customer outcomes.

Skills / Experience required:

Experience working within a customer service environment, this could be from a variety of backgrounds including retail, contact centre and hospitality (face to face, by phone or in written form).

Experience within the Insurance sector, preferably within Insurance Brokering (advantageous, but not essential).

Able to take responsibility for customer concerns & resolution.

Good communication skills, able to remain objective & demonstrate empathy.

Experience of using technology including excellent keyboard skills. 

Ability to work in a fast-paced environment.

A high level of attention to detail.

Able to identify personal goals & take responsibility for your own development plan.

Able to remain self-motivated.

Paymentshield in Southport offers a fantastic office space working environment with 24 days of holiday (increasing to 28 days with length of service). Employees also have access to a contributory pension scheme, income protection and bright and comfortable break-out areas.

Free on-site parking is also available.

If you are interested, please apply with your up-to-date CV or email for more information



  • Southport, United Kingdom Southport Auto Centre Ltd Full time

    Job Title**:Customer Service Advisor - Automotive** Company**:Southport Auto Centre - Volvo Specialists** Location**:Southport Town Centre** Southport Auto Centre, a reputable Volvo specialist, is currently seeking a dedicated and personable Customer Service Advisor to join our welcoming team at our conveniently located town centre Garage. As a...


  • Southport, United Kingdom Point Safety Ltd Full time

    Point Safety, a leading safety equipment supplier, are looking for a Sales and Customer Service Advisor to join our portable sales team in Southport. Point Safety has been offering life-saving equipment across the UK and overseas for over 10 years, specialising in the supply of gas detection and fall arrest equipment to a variety of different industries....

  • Customer Advisor

    7 months ago


    Southport, United Kingdom B&Q Full time

    **About the role** **Customer Advisor** **Part time - 18.75 hours per week** **3 Month Fixed Term Contract** **Shifts available Monday - Sunday, 7.00am - 08.00 pm** **UK Notional hourly rate £12.21 per hour** **B&Q Southport** We believe anyone can improve their home to make life better. Every day, we give our millions of customers the ideas, advice,...


  • Southport, United Kingdom AdaptiveComms Full time

    The AdaptiveComms Group have an exciting opportunity for a Trainee Customer Service Advisor to join our technical & customer service team at our office in Southport. We specialise in providing IT, Telecom & Digital services along with excellent customer service to businesses across the UK. The role would be ideal for someone looking to begin a career in an...


  • Southport, Sefton, United Kingdom beBee Professionals Full time £22,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Service Advisor

    7 months ago


    Southport, United Kingdom Inchcape Full time

    **Service Advisor - Mercedes-Benz Southport** **Basic Salary from £26,862.26 to £32,146.07 DOE + OTE up to circa £39,000** **45 Hours** **Create experiences you can be proud of.** Working with world-class brands as a Service Advisor you’ll have the drive to deliver outstanding and trusted experiences for our customers. As a Service Advisor you are...


  • Southport, United Kingdom Boots Full time

    Summary Job Reference: - 218169BR Southport, Central Shopping Park Fixed Term We are now recruiting Christmas Customer Advisors for our Southport, Central Shopping Park store. Shift patterns may appear below Every Saturday and 4 days in the week. 07:30am-16:00pm **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great...


  • Southport, Sefton, United Kingdom CV-Library Full time

    Overview: At Vermelo RPO, we are seeking a highly skilled Customer Service Advisor to join our team. This role is ideal for individuals who possess excellent communication skills and a passion for delivering exceptional customer experiences.


  • Southport, United Kingdom Vermelo RPO Full time

    Customer Sales & Services Representative – Southport - start date 6th January 2025We are recruiting for experienced Customer Service professionals to work for a well-known, established insurance company! Paymentshield is one of our brands within Markerstudy Distribution. Paymentshield is a leading insurance provider, enabling financial advisers and...

  • Service Advisor

    6 months ago


    Southport, United Kingdom The Halliwell Jones Group Full time

    JOB SUMMARY Here at Halliwell Jones Ltd we have an exciting opportunity for a Service Advisor. The position is located at our Southport Centre consisting of Aftersales and BMW and MINI Sales. WHAT WE CAN OFFER YOU 22 DAYS HOLIDAY PLUS BANK HOLIDAYS DAY OFF ON YOUR BIRTHDAY COMPETITIVE EMPLOYEE CAR SCHEME AVAILABLE (TERMS & CONDITIONS APPLY) FAMILY RUN...

  • Insurance Advisor

    3 months ago


    Southport, United Kingdom CV-Library Full time

    Insurance Advisor Southport Salary negotiable up to £26k My client are a growing organisation and are looking to expand their insurance teams. This is a great opportunity for those wanting to grow with a thriving company. This role is a great opportunity for an experienced sales advisor, desirably with insurance and sales experience. You will be...

  • Retrofit Advisor

    2 weeks ago


    Southport, United Kingdom CV-Library Full time

    Job Description – Retrofit Advisor Are you ready to take the next step in your career and embrace a role that brings growth, satisfaction, and purpose? If so, our client could be the perfect fit for you! We are seeking an individual who thrives in a fast-paced environment and is eager to pursue personal and professional development. At our...


  • Southport, Sefton, United Kingdom beBee Professionals Full time £22,000 - £35,000

    Customer Service AdvisorWe are seeking a skilled and customer-focused Customer Service Advisor to join our team at beBee Professionals in Southport, United Kingdom.Key Responsibilities:Provide exceptional customer service through various communication channels, including phone, email, and chat.Respond to customer inquiries and resolve issues in a timely and...

  • Sales Advisor

    6 months ago


    Southport, United Kingdom New Look Full time

    Sales Advisor - Permanent- Southport- 12 hoursAbout Us At New Look we all stand by our brand values; keep it simple, be brave, think customer, act with pace and take responsibility - That’s the New Look way! In 1969 New Look contributed to fast fashion and things are about to get even faster. We’re a team united with a clear purpose - to be the most...

  • Insurance Advisor

    21 hours ago


    Southport, United Kingdom JOB Consultancy Full time

    Insurance AdvisorSouthportSalary negotiable up to £26kMy client are a growing organisation and are looking to expand their insurance teams. This is a great opportunity for those wanting to grow with a thriving company.This role is a great opportunity for an experienced sales advisor, desirably with insurance and sales experience. You will be collaborating...

  • Internal Sales Advisor

    6 months ago


    Southport, United Kingdom Jewson Builders Merchants Full time

    This role is working with Jewson part of the STARK Group. We are a leading building materials distributor in Northern Europe. We connect suppliers of heavy building materials with the professional craftsmen who build, renovate, and maintain the cities of tomorrow. Our ambitious **Jewson** team in **Southport **are looking for an enthusiastic and dedicated...

  • Customer Advisor

    6 months ago


    Southport, United Kingdom Boots Full time

    Summary Job Reference: - 225710BR Southport, Central Shopping Park Fixed Term 15 hours per week **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....

  • Customer Advisor

    6 months ago


    Southport, United Kingdom Boots Full time

    Summary Job Reference: - 210584BR Southport, Central Shopping Park Fixed Term Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different. You’ll be...

  • Customer Advisor

    7 months ago


    Southport, United Kingdom Boots Full time

    Summary Job Reference: - 210584BR Southport, Central Shopping Park Fixed Term Full-time | Part-time **The hourly rate for this role is £10.42 and up to £10.95 across selected locations within London. The hourly rate will increase after 6 months in role.** **The importance of your role.** This is your chance to be part of something a bit different....


  • Southport, United Kingdom Home Office Full time

    **Details**: **Reference number**: - 341963**Salary**: - £28,000 - £29,400**Job grade**: - Executive Officer**Contract type**: - Permanent**Business area**: - HO - HM Passport Office**Type of role**: - Operational Delivery**Working pattern**: - Full-time, Job share, Part-time, Shift working**Number of jobs available**: - 10Contents Location About...