HR Operations Manager
2 months ago
Anderson Knight are supporting our global client to appoint a People Operations Team Leader on a 6 months FTC basis. This role will oversee and lead the daily operations of the People Operations team. This role ensures the effective and efficient delivery of HR services and operational support across the organisation. The Team Leader will be responsible for managing and developing the team, driving process improvements, and ensuring the highest level of accuracy, compliance, and employee satisfaction.
Key Responsibilities:
* Lead, coach, and develop a team of People Administrators, ensuring individual and team goals are met.
* Set clear objectives and conduct regular performance reviews, providing feedback and opportunities for growth.
* Foster a positive team culture focused on continuous improvement, collaboration, and service excellence.
* Oversee the full employee lifecycle processes including onboarding, offboarding, payroll administration, benefits, and employee records management.
* Ensure compliance with all HR policies, procedures, and legal requirements.
* Monitor and improve HR systems, processes, and tools to enhance efficiency and accuracy.
* Identify areas for operational improvement and efficiency gains within HR processes and systems.
* Lead initiatives to automate and streamline repetitive tasks while maintaining high service standards.
* Collaborate with stakeholders to implement best practices and innovative solutions.
* Ensure accurate and up-to-date HR records in compliance with data protection and confidentiality standards.
* Generate reports and metrics to provide insights into key HR activities and trends, supporting informed decision-making.
* Act as a point of escalation for complex HR queries and issues, resolving them efficiently while maintaining confidentiality and professionalism.
* Work closely with HR Business Partners and senior management to align operational processes with business needs.
* Provide guidance on HR policies, procedures, and benefits to both employees and managers.
Skills and Qualifications:
* Proven experience in HR operations or a similar role, with a strong understanding of people processes and HR best practices.
* Demonstrated leadership skills, with experience managing a team and driving performance.
* Strong analytical and problem-solving skills, with the ability to identify process inefficiencies and implement improvements.
* Excellent communication and interpersonal skills, with the ability to engage with a variety of stakeholders.
* Knowledge of HR systems and tools (e.g., HRIS, payroll systems), with strong proficiency in MS Office, particularly Excel.
* Sound understanding of employment law and HR compliance requirements.
Preferred Experience:
* Experience from a fast-paced shared service environment
* CIPD qualification or equivalent HR certification is advantageous.
* Experience managing HR projects or initiatives related to process improvement and automation.
This role requires you to be onsite at a central Glasgow office just one day a week. Additionally, my client is open to considering candidates seeking flexible working arrangements
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