IT Technician

Alfen is thrilled to present an exciting opportunity to join our dynamic team as an IT Technician. We are a forward-thinking company at the forefront of smart technology innovation, partnering with a cutting-edge IoT brand known globally. As we continue to grow, we’re looking for a motivated IT professional to be part of this journey and support our expanding technology landscape.

About the Company

Our client is committed to driving innovation and enhancing the smart home experience for our customers. By being a leader in the IoT space, they are well-positioned to bring revolutionary products to the market. Their products have achieved remarkable success, setting the stage for significant growth in the coming years.

We’re seeking a highly ambitious individual to join our IT team, contributing to the daily operations and evolving demands of our technology environment.

Key Responsibilities

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Provide user support for a wide range of IT-related issues, including:

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Audio-Visual/Conference Room support & Credential management (activation, deactivation, lockouts).

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Email configuration and troubleshooting & Microsoft Office Suite (Word, Excel, PowerPoint, etc.).

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Remote administrative tools such as Intune, Kandji, and RMM & Mobile device support.

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Networking (LAN, VPN, WLAN, WAN) & Operating Systems (Windows and Mac).

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Printing solutions & SaaS applications & Microsoft Teams and collaboration tools.

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Communicate IT-related information to the organisation, including system outages and security initiatives & Prioritise tasks and manage workloads efficiently.

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Create, edit, and maintain technical documentation and procedural guidelines & Follow escalation procedures for critical system issues.

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Deliver excellent customer service with attention to detail and diligent follow-up & Identify and escalate urgent situations requiring immediate attention.

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Provide in-person and remote user support, including onboarding new employees.

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Investigate and resolve endpoint issues, such as antivirus and Windows patching & Perform malware removal and implement preventative measures.

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Occasionally travel to support other office locations (e.g., Copenhagen, SLC, LA) & Assist vendors with locating technology assets for repair or replacement.

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Participate in technology projects as needed & Mentor and provide guidance to less experienced help desk technicians & Resolve helpdesk tickets efficiently, aiming for first-touch resolution whenever possible.

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Monitor and respond to automated system alerts (e.g., disk space issues, malware detections).

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Manage user accounts and administrative tasks across platforms like Active Directory, Exchange, and enterprise business applications & Work with system backups, Windows server environments, and Active Directory.

Knowledge & Skill Requirements

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2-4 years of relevant IT support experience, such as Help Desk Technician or Desktop Support roles & Strong customer service skills, with the ability to communicate clearly to various audiences.

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Capable of managing multiple tasks in a fast-paced environment & Basic to intermediate knowledge of Windows server operating systems, Microsoft365, and Microsoft Office Suite.

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Familiarity with G Suite is beneficial & Basic understanding of ITIL methodology (preferred).

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Organised, self-motivated, and detail-oriented & Proficient problem-solving and interpersonal skills, with a collaborative team mindset.

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Experience with both Mac and Windows operating systems in a networked environment & Understanding of networking concepts (e.g., DHCP, Wi-Fi, RADIUS, DNS).

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Broad IT skill set, especially in network and system administration & Minimum of 4 years’ experience working in a mixed Windows and Mac environment (Linux experience is a plus).

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At least 5 years in an IT Help Desk or support role & Dedicated to providing the highest level of customer service.

Preferred Experience & Qualifications

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CompTIA A+, Network+ certifications, or equivalent.

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Degree or diploma in Computer Science, Computer Engineering, or a related field.

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Experience with audio-visual equipment setup and support.

Compensation & Benefits

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Competitive salary based on experience.

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Benefits package.

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Opportunities for professional growth and development, Flexible work environment with occasional travel opportunities, Work with cutting-edge technology in a collaborative and supportive team.

Join Us

If you are a proactive, technically skilled individual eager to be part of a fast-growing company on the cutting edge of the smart home revolution, we encourage you to apply. Come share in the excitement of our journey to make restaurant-quality cooking experiences a staple in every home