Helpdesk Team Leader

2 weeks ago


Old Monkland, United Kingdom CV-Library Full time

Anderson Knight is delighted to be working on behalf of a well-established business in South Lanarkshire to recruit an experienced and motivated Helpdesk Team Leader. This is an excellent opportunity for someone looking to advance their administrative career and lead a team in a supportive and dynamic environment.

Key Responsibilities:

* Lead and manage a team of administrators, providing guidance, support, and motivation to ensure efficient and effective performance.

* Oversee daily administrative functions, ensuring smooth operations and a high standard of service delivery.

* Review and improve existing processes to enhance productivity and workflow.

* Liaise with internal departments and external stakeholders to maintain clear communication and resolve any issues.

* Manage more complex administrative tasks, providing hands-on support when necessary.

* Ensure all records, files, and databases are accurately maintained and kept up-to-date.

* Provide training, coaching, and development opportunities for new and existing team members.

* Conduct regular performance reviews, offer constructive feedback, and set team goals.

Requirements:

* Previous experience in an administrative leadership or office management role is essential.

* Proven ability to manage and motivate a team, driving high levels of performance.

* Strong organisational and multitasking skills, with an excellent eye for detail.

* Proficient in Microsoft Office (Excel, Word, Outlook) and other relevant software.

* Excellent communication and problem-solving skills, with a proactive approach to challenges.

* Ability to manage priorities in a fast-paced environment.

Benefits:

* Competitive salary with regular reviews.

* Opportunities for career progression and development.

* Flexible working hours to support work-life balance.

* Company pension and employee wellbeing programmes.

This is a fantastic opportunity for someone with a strong administrative background to lead a talented team. If you have the relevant experience and are eager for a new challenge, we would love to hear from you



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