Learning Operations Specialist

3 weeks ago

Castle Baynard, United Kingdom CV-Library Full time

We are currently seeking an Learning Operations Specialist (Marketing), to work with our global FMCG client Unilever, renowned for brands such as Lynx, Sure, Persil, Dove and Simple, to become an integral part of their fast-paced FMCG environment.
The position is based at Blackfriars on London's Victoria Embankment, just a short walk from Blackfriars tube. This is a full-time temporary role for 6 months, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £46,500 per annum, depending upon experience.
The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. JOB PURPOSE

With 3.4 billion people in over 190 countries using our products every day, U/L is a business that makes a real impact on the world. Work on brands that are loved and improve the lives of our consumers and the communities around us.
The Marketing Academy exists to establish U/L as the world's leading marketing training ground - inspiring, empowering and enabling our Marketers to build unmissable brands. We take a 'Power of 1' approach to driving marketing capability within Unilever, in service to the five Business Group's strategies and priorities (i.e. Beauty & Wellbeing; Personal Care, Nutrition, Home Care and Ice Cream).

RESPONSIBILITIES
Lead the global roll-out of Marketing Academy programmes with adesign once & deploy everywhere mindset.

Assist the Marketing Capability and Learning Operations Manager in ensuring deployment considerations are factored into initial programme design and vendor selection.
Work closely with NiiT (our Learning Services partner) to design and use suitable technologies, streamline processes/ learner journeys, facilitate effective communication, and maintain accurate documentation ensuring that learning initiatives are scalable, accessible, and impactful.
Create visually appealing and intuitive interfaces that enhance the learning process using Unilever approved technologies (e.g. CSOD, Degreed, Miro, MS Suite etc …).
Utilise data to inform the scheduling of training sessions, track programme performance & monitor the impact of learning solutions for continuous improvement.
Send targeted comms to maximise seat utilisation.
Coordinate the local execution of face-to-face workshop across a multi-country regions

Manage administrative tasks related to workshop delivery including room bookings, catering arrangements, printing, and stationary requirements.
Develop and maintain relationships with local service providers and event teams to facilitate workshop logistics in countries outside of the local organiser's base location.
Build and codify the deployment of face-to-face workshop with a view to developing repeat ways of working, process steps and simplifications to deliver a consistent learning experience.Help streamline & optimise learning operations within the Marketing Academy

From Demand Planning to session scheduling: Efficiently coordinate demand forecasting and align session scheduling to meet learning priorities for the year to come.
Vendor Management: Rigorously manage supplier relationships, ensuring strict compliance and cost efficiency working collaboratively with Unilever procurement teams.
Programme Performance Tracking and Analysis: Meticulously monitor and analyse programme performance to drive continuous improvement.
Comms & Engagement: Actively enhance programme communications to promote learning initiatives.
Learning UX Design: Understand Unilever approved learning platforms available to ensure we deliver the best user experience.

Skills

Data driven Decision Making
Effective Communications
Creative writing
Digital Technology Awareness
Stakeholder Management
Process Design & Automation
Supplier Management
A natural collaborator

Qualifications, Experiences & Profile

Required

Bachelor's degree in management, HR or Marketing is a plus.
A minimum of 3+ years direct experience in learning & development or event management.
Excellent Communication (oral & written) and presentation skills.
Strong analytical skillsto interpret data and make informed decisions.
Confidence to work independently - making your own judgment, using discretion while utilising Unilever policies and practices.
Proficiency in L&D Technologies.
Great attention to detail, a passion for delivering great customer experience and ability to spot an opportunity to improve a process at a mile off.
Open to travel if local organiser support warrants it.

Preferred

You have experience in remote leadership dynamics, with a proven ability to maintain high productivity & effective collaboration when the manager is not based in the same office.
Understanding of end-to-end marketing (e.g. Growth Strategy, Brand Positioning; Innovation; Brand Engagement and Go to Market)

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