Shift Leader

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as Shift Leader.

Be part of the movement – and play your part

About the role

Working 4 on 4 off shift pattern days and nights, as the Shift Leader, you will be planning all vessels and terminal activities, ensuring correct manning levels and working times within achievable timeframes, while efficiently sharing resources across departments. Additionally, this role involves working collaboratively with internal and external stakeholders to develop solutions that create a better working environment.

You will be responsible for:

Working closely with operational management to plan, allocate, control, and deploy labour and equipment in conjunction with defined plans, prioritise work; identify any existing or potential problems and agree how they should be resolved.

Proactively liaise with the Ships’ Officers and all other departments to plan for each vessel’s operation, resolve operational problems as they occur so that disruptions and delays are avoided.

Managing customer relationships to ensure that customers are satisfied, and any potential issues are worked on with collaboration with the internal and external stakeholders.

Monitoring activities to ensure that all cargo within the Terminal is being handled in accordance with operating procedures.

Monitoring and engaging with the team to ensure that all health and safety procedures and policies are discussed, briefed, and implemented with clear expectations.

Liaise with claims to work on damage prevention, to reduce financial costs, change in methods of work to reduce the amount of claims within the respective Terminal and vessels, complete assessments for the Claims Department so that claims can be settled as quickly as possible.
Leadership:

Engage and communicate to ensure that all relevant policies, operating procedures, and service standards are being maintained and further developed with the correct personnel involved.

Recruit and lead a team, with an open and honest approach, understanding the requirement whilst listening to the team, and giving support and development as and when required.

Promote a culture where the teams are listened and empowered to make decisions, with the support from all colleagues.

To develop Health & Safety briefings and present to the teams any trends that highlight accidents, incident, and near misses, to raise awareness and collectively come up with solutions on how to reduce these.

Conduct and complete HR investigations in a fair and equitable manner, ensuring that all aspects have been considered to give and informed/ impartial point of view.

Coach individuals/teams to ensure that they have a clear understanding of the tasks set out, whilst ensuring support and guidance is given throughout to achieve the goal.
About you

We are seeking a candidate with excellent coaching skills, who demonstrates patience, understanding, and support. The ideal candidate will have a positive attitude with a solution-oriented mindset, and be empathetic, listening to and understanding their team to bring out the best in people. They should be open and honest, building trust with colleagues, and take responsibility for clear goals while relying on the team to achieve objectives. A positive mindset focused on solutions and providing support to those around them is essential. Flexibility and adaptability to environmental changes, while maintaining a positive outlook, are crucial. Additionally, the candidate must be capable of holding challenging conversations with teams and individuals when necessary.

We think the strongest teams are built on diversity and inclusivity. Contrasting opinions, varied skills and strong characters bring out the best in us all. And we cannot wait for you to join.

Working at DFDS

Join the movement and grow with us.

Be a valued member of a diverse team at DFDS and help drive change together.

While you’re with us, we want you to develop. At DFDS, we believe that development happens first and foremost through activities in the workplace. We will also offer training courses that can support you in your role, if needed.

Now about what we can give you. You’ll be able to access some fantastic benefits such as:

Life assurance cover

Contributory company pension scheme

Holiday Purchase Scheme

Free ferry travel for up to 4 guests between Dover and Calais / Newcastle and Amsterdam with no limit on trips

Full employee assistance programme including:

Proactive financial, emotional, mental, and physical health care support including face to face counselling, fast 24/7 access to a GP, a second medical opinion and legal support for colleagues and their family.

Huge range of retail discounts from high street and online retailers

Cashback on health care including dental, optical, physiotherapy, prescriptions, specialist consultations and much more.

Access to Breeze, our award-winning Wellbeing platform.

Access to mental health first aid and opportunity to join support webinars with a focus on all areas of positive wellbeing.
Are we a match? Then what are you waiting for? Apply Now.

If you think your personality, skills, experience, and desire match this role, we’d love to hear from you. Please send us your CV as soon as possible, as we’re keen to meet potential candidates on an ongoing basis.

We look forward to hearing from you