Technical Support Engineer

1 month ago

Langley Mill, United Kingdom CV-Library Full time

Technical Support Engineer

When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.

Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support. We have an exciting opportunity for a Technical Support Engineer, to support the Service Desk team with exceptional customer service and technical knowledge, whilst providing expert first line support to our customers.

This is a great opportunity for someone looking to get into the world of technical customer support. We are invested in developing our people, and with our “swarm” approach to resolving incidents, you will get the chance to learn new technologies and skills to drive your career forward.

Have you got service desk and / or customer support experience? Are you looking for a new opportunity and challenge? How about joining an organisation whose clients include industry giants such as JCB, Tesco and Stobarts?

What will you be doing:

* Own incidents through to resolution; provide user support, user administration and customer liaison

* Assess and prioritise incidents

* Identify root cause and liaise with the Incident and Problem Management team

* Monitor, track and drive incident investigation, diagnosis and resolution to exceed and meet SLAs

* Provide technical assistance for service issues in accordance with service desk policies

* Link known or reoccurring errors, major outages to live incidents for reporting purposes

* Maintain an awareness and understanding of incidents allowing effective communication with senior management and customers

* Identify patterns in incidents and possible contributing factors or causes of system failure

* Contribute to the ongoing internal and external knowledge documentation process, including common fixes and known issues

* Work with other areas to develop and deliver improvements to processes and procedures

* Contribute to the success of your assigned Swarm, supporting other team members and sharing knowledge

What are we looking for:

* Proven experience within a technical support and / or customer-focused environment

* Excellent communication skills, with the ability to interpret and relay technical information clearly and concisely

* Positive attitude; capable of working under pressure as part of a team

* Confident in using your own initiative and proactively thinking outside of the box

* An investigative mind-set that approaches issues from all angles, especially for the purpose of identifying workarounds for on-going incidents

* Organised and with a flexible approach to adapt to changing priorities

It would also be advantageous if you have:

* An understanding of SQL and basic SQL writing, with experience running and interpreting the returned results

Why Microlise?

When your groceries arrive at your door or you sign for your online parcel, one or more of our software, telematics or proof-of-purchase solutions has probably been used. Our solutions deliver value to many of the UK’s leading grocery retailers and food logistics providers as well as to household names including JCB, Eddie Stobart, Carlsberg, Waitrose, and Royal Mail.

Proudly Midlands-based, Microlise has been operating for over thirty years, and recently became a Publicly Listed Company with shares trading on the London Stock Exchange. Our growing business is guided by our culture which drives the way we behave, the way we work, the way we connect with our customers, and the way we support and develop our people.

* Full support and training to ensure you are well equipped to succeed in your role

* Great Place to Work certified – We have been recognised by the global authority on workplace culture, so come be a part of our success

* Private medical insurance with Vitality Health including rewards for members such as: Free Amazon Prime, Apple Watch, discounted gym membership and many more

* 25 days holiday, excluding bank holidays, increasing with service

* Invested in employee health and well-being with over 20 mental health first aiders in the business

* Employee Assistance Programmes

* Free Costco membership, 20% off EE mobile and line rental, and other local discounts

* Great staff extras: Easter eggs, yearly BBQ, Christmas gifts and annual staff awards

* Free Microlise Cresswell Racing Tickets, support British Superbikes

* Executive Box at Motorpoint Arena Nottingham

Recruitment Process

For successful candidates, interviews will take place whilst the advert is still live; so don’t delay getting your application in

Recruitment Agencies

Whilst we make every effort to directly source candidates for our live roles, we do have a very small preferred supplier list on the occasion we may require additional support. We therefore do not accept speculative CVs and/or cold calls to our Recruitment Team or Hiring Managers

  • Technical Support Engineer

    3 weeks ago

    Langley Mill, United Kingdom Microlise Full time

    Technical Support EngineerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst...

  • Technical Support Specialist

    4 weeks ago

    Langley Mill, Derbyshire, United Kingdom https:www.energyjobline.comsitemap Full time

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our Support Services team. As a Technical Support Specialist, you will play a pivotal role in ensuring a speedy and professional response to issues and incidents, whilst delivering the highest level of customer support.This is a great opportunity for someone looking to get...

  • Technical Support Specialist

    4 weeks ago

    Langley Mill, Derbyshire, United Kingdom cv-library.co - Jobboard Full time

    Technical Support RoleWe are seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our customers.Your key responsibilities will include:Resolving technical issues and providing user supportAssessing and prioritizing...

  • Technical Lead

    1 month ago

    Langley Mill, United Kingdom CV-Library Full time

    Technical Lead When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and we’re currently in an exciting period of growth!...

  • Technical Lead

    3 weeks ago

    Langley Mill, United Kingdom Microlise Full time

    Technical LeadWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and we’re currently in an exciting period of growth! We...

  • Senior Technical Architect

    4 weeks ago

    Langley Mill, Derbyshire, United Kingdom cv-library.co - Jobboard Full time

    We are seeking a highly skilled and experienced Technical Lead to play a critical role in the design, implementation, and monitoring of our products.The successful candidate will have a strong background in software development and a proven track record of leading technical teams.Key responsibilities will include:Designing and implementing software...

  • Technical Lead

    3 months ago

    Langley Mill, United Kingdom Microlise Full time

    Technical Lead - DevOpsWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and we’re currently in an exciting period of growth!...

  • Technical Lead

    2 months ago

    Langley Mill, United Kingdom CV-Library Full time

    Technical Lead - DevOps When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Engineering Team is over 150 strong, from Apprentice Engineers through to Enterprise Architects, and we’re currently in an exciting period of...

  • Technical Problem Analyst

    1 month ago

    Langley Mill, United Kingdom CV-Library Full time

    Technical Problem Analyst When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst...

  • Technical Problem Analyst

    3 weeks ago

    Langley Mill, United Kingdom Microlise Full time

    Technical Problem AnalystWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Our Support Services team play a pivotal role within the Microlise Group, ensuring a speedy and professional response to issues and incidents, whilst...

  • Lead Engineer

    2 months ago

    Langley Mill, United Kingdom CV-Library Full time

    Lead Engineer When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Within your role as a Lead Engineer, no two days will look the same; with a variety of projects, there’s always something new to learn. You will be joining...

  • Lead Engineer

    2 months ago

    Langley Mill, United Kingdom Microlise Full time

    Lead EngineerWhen registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed.Within your role as a Lead Engineer, no two days will look the same; with a variety of projects, there’s always something new to learn. You will be joining an...

  • Engineering Service Manager

    2 weeks ago

    Langley Mill, United Kingdom CV-Library Full time

    Engineering Service Manager Eastwood, Nottingham NG16 Salary: £40,000 - £45,000 (DOE) Hours: 37.5 hours per week, flexible with early finish on Fridays Holidays: 25 Days + Bank Holidays The Company: Our client is a specialist in providing custom-engineered solutions to industries that experience harsh industrial environments, and heavy-duty...

  • Engineer

    2 weeks ago

    Langley Mill, United Kingdom CV-Library Full time

    At Warburtons, family is at the heart of our business. Five generations'​ worth of expertise that goes into making our bakery products allows us to continue a tradition of baking inherited over the past 141 years. Warburtons is the largest bakery brand in the UK, but that doesn't allow us to rest on our laurels. We are pioneers of the...

  • Fmcg Technical Process Lead

    6 months ago

    Langley Mill, United Kingdom Express Recruitment Full time

    Express Recruitment is delighted to be working alongside a leader food supplier who due to continued growth, is looking to recruit an FMCG Technical Process Lead to manage their Process Technology and NPD department. The working hours are Monday to Friday, 8am-5pm. Overtime is required on occasions during peak periods, which can be used as time in lieu. In...

  • Technical Skills Coach

    3 weeks ago

    Langley, United Kingdom Windsor Forest Colleges Full time

    Job Title: Technical Skills Coach - EngineeringAbout the Role:The Windsor Forest Colleges Group is seeking a skilled Technical Skills Coach to join their team at Slough & Langley College. As a Technical Skills Coach, you will be responsible for managing a caseload of apprentices in the Engineering Levels 3-6 Apprenticeship Programmes. Your primary objective...

  • Apprentice Engineer

    23 hours ago

    Langley Mill, United Kingdom Warburtons Full time

    At Warburtons, family is at the heart of our business. Starting Salary of £21,500 per annum, increasing each year, tuition and accommodation fees paidEngineers aren’t born they’re bread and we’re gearing up to welcome applications for our 2025 Engineering Apprentices to join our family based in our Eastwood Bakery.  We are looking for our new...

  • Apprentice Engineer

    2 weeks ago

    Langley Mill, United Kingdom CV-Library Full time

    At Warburtons, family is at the heart of our business.  Starting Salary of £21,500 per annum, increasing each year, tuition and accommodation fees paid Engineers aren’t born they’re bread and we’re gearing up to welcome applications for our 2025 Engineering Apprentices to join our family based in our Eastwood Bakery.  We...

  • Technical Skills Coach

    4 weeks ago

    Abbots Langley, Hertfordshire, United Kingdom Windsor Forest Colleges Full time

    Job DescriptionWindsor Forest College Group is seeking a Technical Skills Coach Engineeringtojoin the Slough & Langley College team on a full-time basis.Key ResponsibilitiesManage a caseload of apprentices in the Engineering Levels 3-6 Apprenticeship Programmes.Provide effective skills coaching and mentoring to enhance the skills and knowledge of...

  • IT Systems Engineer

    4 weeks ago

    Langley Mill, Derbyshire, United Kingdom trentbarton Full time

    We are seeking a highly skilled IT Systems Engineer to join our team at trentbarton. As a key member of our I.T Department, you will be responsible for supporting our users and systems across sites in Nottinghamshire and Derbyshire.The ideal candidate will have a strong background in firewall and networking knowledge, with experience in implementing and...