Infrastructure Team Lead

4 weeks ago


Hemel Hempstead, United Kingdom CV-Library Full time

Infrastructure Team Lead

Are you a hands-on technical leader with a passion for infrastructure and support services? We are seeking a proactive Infrastructure Team Lead to join our innovative digital transformation team, supporting high-profile clients across Quick Service Restaurants (QSR), Hospitality, and Retail sectors.

In this critical role, you will be the go-to escalation point for complex issues, driving Root Cause Analysis (RCA) and troubleshooting across a diverse range of technical environments. Your leadership will ensure service excellence, leveraging your technical expertise in hardware, software, and network support to lead a team that consistently exceeds client expectations.

Key Responsibilities:

Lead a team of technical support specialists, providing coaching, training, and performance evaluations.
Be the technical escalation point for intricate technical issues, focusing on RCA to prevent recurring issues.
Develop and implement robust support strategies and ensure documentation accuracy for efficient issue resolution.
Conduct Trend Analysis and report on team performance and SLA metrics.
Collaborate with development and engineering teams to continuously improve product quality and support processes.
Drive a customer-centric culture within the team, ensuring each interaction enhances client satisfaction.

Essential Skills:

Minimum 5 years' experience in IT or EPOS support, with substantial exposure to networking, hardware, and software management.
Strong analytical and problem-solving skills, with a high degree of technical knowledge for efficient troubleshooting.
Experience with virtualisation (e.g., VMware, Hyper-V) and various operating systems (Windows Server (Apply online only), Windows 7-11).
Competency in conducting RCA and implementing corrective measures.
Leadership experience with the ability to inspire and manage a high-performing team.

Desirable Skills:

Previous experience in QSR, retail solutions, or digital self-service environments.
Familiarity with POS/EPOS systems and network communications equipment.

If you're a technically skilled leader ready to make an impact, apply now to join a team committed to digital innovation and customer service excellence.

Established in Didsbury, Connexa Technology Ltd is becoming one of the UK's fastest growing IT and Technology recruitment companies.

People. Technology. Connected.

Connexa Technology is acting as an Employment Agency in relation to this vacancy



  • Hemel Hempstead, United Kingdom Connexa Technology Limited Full time

    Infrastructure Team LeadAre you a hands-on technical leader with a passion for infrastructure and support services? We are seeking a proactive Infrastructure Team Lead to join our innovative digital transformation team, supporting high-profile clients across Quick Service Restaurants (QSR), Hospitality, and Retail sectors.In this critical role, you will be...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

    Cloud Operations ManagerHenderson Scott is seeking a seasoned Cloud Operations Manager to lead our team of cloud engineers. The ideal candidate will have a strong background in designing, deploying, and supporting cloud infrastructure services.Key Responsibilities:Design and deploy cloud infrastructure servicesLead a team of cloud engineersCollaborate with...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

    Job Title: Cloud Operations ManagerAbout the Role:We are seeking a skilled Cloud Operations Manager to lead our team of cloud engineers in designing, deploying, and supporting cloud infrastructure services.Key Responsibilities:Design and deploy cloud infrastructure servicesLead a team of cloud engineersEnsure seamless cloud operationsRequirements:Strong...


  • Hemel Hempstead, United Kingdom CV-Library Full time

    We are currently recruiting for a Infrastructure Manager for a expanding organisation based in Hemel Hempstead.  This role will be responsible for the businesses networking, data centres, servers, and end-user computing. You will also oversee cyber security activities including leading a Cyber Security Analyst as well as managing a number of 3rd...


  • Hemel Hempstead, United Kingdom 4M Recruitment Full time

    We are currently recruiting for a Infrastructure Manager for a expanding organisation based in Hemel Hempstead. This role will be responsible for the businesses networking, data centres, servers, and end-user computing. You will also oversee cyber security activities including leading a Cyber Security Analyst as well as managing a number of 3rd party...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

    Job Description:Henderson Scott seeks a Cloud Operations Manager to lead its cloud engineering team in delivering cloud infrastructure services.The ideal candidate must have strong leadership skills and the ability to design, deploy, and support cloud infrastructure services.Key Responsibilities:Design, deploy, and support cloud infrastructure services.Lead...


  • Hemel Hempstead, United Kingdom CV-Library Full time

    We are currently recruiting for a Infrastructure Manager for a expanding organisation based in Hemel Hempstead.  This role will be responsible for the businesses networking, data centres, servers, and end-user computing. You will also oversee cyber security activities including leading a Cyber Security Analyst as well as managing a number of 3rd...


  • Hemel Hempstead, United Kingdom 4M Recruitment Full time

    We are currently recruiting for a Infrastructure Manager for a expanding organisation based in Hemel Hempstead. This role will be responsible for the businesses networking, data centres, servers, and end-user computing. You will also oversee cyber security activities including leading a Cyber Security Analyst as well as managing a number of 3rd party...


  • Hemel Hempstead, Hertfordshire, United Kingdom Meritus Full time

    Meritus is seeking an experienced Network Engineer to work with a leading defence consultancy on a customer site in Hemel Hempstead. The successful candidate will take a leading role in the design, build, and management of secure Network Infrastructure. They will work closely with customer teams to build complex, scalable infrastructure, including LANs,...


  • Hemel Hempstead, Hertfordshire, United Kingdom Lifelancer Full time

    We are seeking a highly skilled and experienced Infrastructure Support Specialist to join our team at Lifelancer. As an Infrastructure Support Specialist, you will play a critical role in ensuring the smooth operation of our IT infrastructure and providing top-notch support to our customers.**About the Role**The successful candidate will be responsible for...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Limited Full time

    Cloud Operations Manager - UK Based Hertfordshire/Nottinghamshire - £70-90K DOE - Hybrid/RemoteWe are seeking a seasoned Cloud Operations Manager to lead a team of 12 cloud engineers in designing, deploying, and supporting cloud infrastructure services.The RoleThe ideal candidate will have expertise in cloud technologies (AWS), strong leadership skills, and...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

    Henderson Scott is a leading organization in the industry, committed to delivering exceptional results through innovative approaches.We are seeking a skilled Cloud Operations Manager to lead our team of cloud engineers in creating and supporting an integrated suite of operational tools.The role involves designing, implementing, and managing cloud...


  • Hemel Hempstead, United Kingdom Stott & May Professional Search Limited Full time

    Cloud Infrastructure Services DirectorWe are seeking a highly experienced Cloud Infrastructure Services Director to lead our team of cloud engineers in shaping next-generation cloud services.About the RoleYou will design, deploy, and support cloud infrastructure services, develop operational tools, and ensure the performance, capacity, and availability of...


  • Hemel Hempstead, Hertfordshire, United Kingdom Hamilton Barnes Associates Limited Full time

    Hamilton Barnes Associates Limited is a leading provider of network communication services in Frankfurt. As a Senior Network Infrastructure Specialist, you will play a pivotal role in ensuring the seamless operation and optimization of our network services.You will be part of our Network Engineering team, working closely with our Satellite team to understand...


  • Hemel Hempstead, Hertfordshire, United Kingdom Flextronics - The Flex Company Full time

    Anord Mardix seeks a skilled Power Infrastructure Specialist to join their team in Hemel. This role involves overseeing maintenance and installation works, managing equipment, and ensuring compliance with safety and quality standards.Job SummaryThe ideal candidate will have a NVQ Level 3 in Electrical Installation or Electronic Engineering and experience in...


  • Hemel Hempstead, Hertfordshire, United Kingdom Henderson Scott Full time

    Job Title: Cloud Operations Manager**Henderson Scott** is seeking a skilled Cloud Operations Manager to lead our cloud engineering team in creating and supporting an integrated suite of operational tools. These tools will effectively manage the capacity, performance, and availability of production services across diverse cloud environments.Key...


  • Hemel Hempstead, Hertfordshire, United Kingdom Amazon Full time

    Job Title: Data Centre Operations Manager - Team LeadAbout the Role:We are seeking an experienced Data Centre Operations Manager to lead our team in West London, UK. The successful candidate will be responsible for managing a team of data center managers and technicians, ensuring organizational performance goals are met.Key Responsibilities:Lead and...


  • Hemel Hempstead, United Kingdom CV-Library Full time

    CIVIL INFRASTRUCTURE TECHNICIAN Location: Hemel Hempstead Salary: £30-£40k Job description My Client, a well-established Civil Engineering consultancy, is providing an excellent opportunity for a Civil Infrastructure Technician to join a company that hold a strong presence in their industry and are acknowledged in all the main areas of the...


  • Hemel Hempstead, Hertfordshire, United Kingdom Optoma Full time

    About the Role:We are seeking a highly skilled Digital Infrastructure Specialist to join our team at Optoma. As a key member of our IT team, you will be responsible for providing second-line support, maintaining networks, hardware, and software, and ensuring the smooth operation of our multi-user computer systems.About the Job:This is an exciting opportunity...


  • Hemel Hempstead, Hertfordshire, United Kingdom Meritus Full time

    Job Summary:MERITUS is seeking an experienced Network Engineer to work with a leading defence consultancy in Hemel Hempstead. The successful candidate will lead the design, build, and management of secure Network Infrastructure using Cisco and Juniper products.Key Responsibilities:Provide technical direction for the build, delivery, and maintenance of secure...