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1st Line Support Engineer

2 months ago

Barnsley, United Kingdom CV-Library Full time

1st Line Support Engineer - Barnsley

My client is seeking a 1st Line IT Support Engineer to join their Service Desk team, providing technical support to an inhouse team as well as their clients. You will assist with a variety of Internet, Cloud, telephone, CRM systems, and on-site. Experience in similar role for around one year would be ideal.

Key Tasks and Responsibilities

* Helping sort laptops/Toughbook’s for field staff

* Sorting IT for new starters and leavers

* App support, setting log-ins, helping with queries on timesheets

* Sending out equipment, working through tickets and general enquiries.

* Office administration, 365 knowledge,

* Confident communicator and phone handler.

* Previous experience in an IT helpdesk or similar role (ideally 6 months+)

* Confident troubleshooting

* Excellent time management skills.

Based on site in Barnsley this role is ideal for a customer-focused individual. While the role is a FTC this represents a chance for someone to leave a real imprint and potentially be at the forefront for future projects/assignments