Registered Manager
1 month ago
Monitor and oversee the interactions and performance and conduct of staff on duty and respond to poor or inappropriate practice.
Ensure that safeguarding concerns are reported to the Local Authority and liaise with the Quality and Governance Lead immediately in response to serious incidents
Provide effective supervision to support staff.
Ensure all staff are up to date with their mandatory training and address non-compliance with individual staff
Provide on call phone advice, guidance and support to the workforce
Ensure that medication is administered in a timely fashion and ensure any medication errors or discrepancies are reported.
Develop an open, transparent culture which strives for continuous improvement, the well-being of the staff team and a culture which learns lessons and where the workforce feel valued
Lead on safer recruitment in line with CQC Regulations
Develop strong relationships with service users and their families ensuing regular monitoring of care and support delivery
Ensure concerns and complaints are acted upon in a timely manner
Ensure new care and support packages are communicated clearly to the staff team ensuring everything is in place to deliver safe, effective care based on the needs and wishes of the service user
Ensure all the people we support have a robust support plan which accurately reflects the needs and risks and ensure this is updated regularly and in co-production with the people we support
Ensure regular audits and spot checks are undertaken to monitor care delivery, staff competency and service user satisfaction
Be a positive role model and lead the team ensuring annual leave, payroll, recruitment, invoices and rotas are managed effectively
Ensure all information is kept up to date in accordance with GDPR legislation
Undertake regular supervisions and commit to the development of all staff
Lead on initiatives to market the service and attract new referrals and enquires.
Develop key relationships with the Care Quality Commission, local authority, health professionals and other key stakeholders.
Create an open and transparent culture enabling staff to confidently raise concerns and ensure there is clear evidence of lessons learnt when there have been incidents and near miss events.
Plan and lead an on-call rota ensuring staff have access to clear advice, guidance and support in case of any emergencies.
Commit to the development, knowledge and skills of the staff team ensuring that mandatory training is up to date and that opportunities are identified for additional training according to service user needs and individual staff development
Carry out investigations when there has been care or conduct concerns, liaising with our relevant HR partners as necessary
Act swiftly to performance and capability concerns
Liaise with relevant health professionals in relation to the people we support
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Ensure all new staff have an induction and regular meetings in their probation
Address concerns with staff performance, competency, and skills at all times following relevant policies and procedures and with support from the Operations Manager
Ensure robust handovers are carried out between each shift.
Carry out any additional tasks or duties according to your Registered Manager responsibilities and within your scope of competence
Quality and Governance
Follow the Governance calendar ensuring all relevant systems and process are undertaken
Ensure all audits are undertaken as per the Quality Assurance framework and actions are added to the Continuous Improvement plan
Complete and submit the monthly managers workbook ensuring all accidents and incidents are recorded and key performance indicators are escalated to the Quality and Governance Lead for analysis.
Carry our regular observations audits of staff interactions
Ensure that competencies are undertaken in key areas
Ensure that you apply as a Registered Manager within 2 weeks commencement in post
Attend the bi-monthly Quality and Governance meetings, feeding back the trends and incidents in your service.
Other duties
Take the lead in marketing your service, developing key relationships with commissioners and ensuring that vacancies are communicated and assessments are undertaken in a responsive manner
Act as an ambassador for the service ensuring as the Registered Manager you maintain professionalism and integrity at all times
As a Registered Manager in the service, you refrain from befriending staff or services users on social network sites
Always act in the best interest of any person who may lack capacity.
Ensure that the safeguarding of the people we support is a priority at all times
Be aware of, and follow the procedure for, reporting any safeguarding concerns or incidents, Keep accurate records. Attend training and ensure all mandatory training is up to date
Ensure you carry out monthly staff meetings communicating the aims, objectives and values of the service to the workforce. Co-operate and attend a yearly appraisal
Ensure the health, safety, and welfare of the people you support and the workforce
Embrace team working by ensuring effective and open communication for the benefit of the people we support
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