Customer Care Coordinator

Manthorpe Building Products is a multi-award winning designer, manufacturer and supplier of plastic injection moulded, vacuum formed and extruded products for the building industry, with extensive product ranges available throughout the UK.

We currently have an exciting opportunity for a Customer Care Coordinator to join our company and work in the Customer Experience team on a fixed term basis to cover Maternity Leave for 12 months.

Key Responsibilities:

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Dealing with customer enquiries by telephone.

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To process sales orders in an accurate and timely manner.

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information is not included liaise with customers to gather required information.

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To maintain thorough and accurate CRM records.

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To investigate and resolve complaints quickly and patiently.

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To investigate invoice queries and raise credit notes when necessary.

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To build positive relationships with Manthorpe customers.

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Produce and follow up quotations including take offs.

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Support the external sales force and provide information from CRM upon request – includes ad-hoc administration and support.

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Identify bolt on (upselling) opportunities.

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Secure appointments for the external sales team as appropriate.

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Support and liaise with other departments e.g. technical, commercial, finance and operations.

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Comply with company and statutory Quality, Health and Safety, Environmental and other policies, and procedures.

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Assist in identifying areas of improvement within your area, promoting continuous improvement activities, to help eliminate waste and improve safety, engagement & efficiency.

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Ensure that all information required is included on each order request. Where all

Experience:

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A background in commercial administration services.

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Excellent communication skills.

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Ability to engage staff across all levels of the business.

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Ability to work on own initiative through excellent time management skills.

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Computer Literate – Excellent Knowledge of Microsoft Office, Excel, Outlook.

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Excellent interpersonal and communication skills.

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Strong commitment to continuous improvement and sustainability practices.

Benefits & Working hours:

Monday - Friday 8:30am until 5:00pm

25 days holiday entitlement plus bank holidays

Save as you earn Sharesave Scheme

Cycle to work scheme

Contributory pension scheme - matched up to 8%

Life assurance (linked to pension scheme membership)

Free flu vouchers

Various health & wellbeing initiatives including complimentary occupational health on-site physiotherapy and counselling services

Staff discount on all Genuit Group products

Free on-site parking