Infrastructure Support Engineer
5 days ago
Infrastructure Support Engineer
London Docklands (Hybrid)
Up to £90,000 per annum + annual discretionary bonus
On behalf of a Leading financial services organisation, I am seeking an experienced Infrastructure Support Engineer to provide operational support for the organisations Windows Server, Windows 10, Citrix and AWS infrastructure and systems in the company’s 24x7 hosted and cloud environments.
Due to the company operating a hybrid work policy, you must be office based 2 days per week and within commutable distance of their London Docklands offices.
Responsibilities:
* Maintain and provide SME level infrastructure and content support for the internal and external solutions.
* Ensure that the BAU service is prioritised, and all incidents, problems and service requests are responded to in an efficient manner without negatively impacting SLA’s and reporting metrics in place
* Maintain and support the enterprise Microsoft Windows server environment including design and configuration
* Maintain and support the VMware Virtual Infrastructure environment
* Maintain and support the datacentre and branch office server hardware infrastructure
* Provide problem resolution of systems for local and remote users
* Participate with the Infrastructure Support team in scheduled Disaster Recovery testing activities and provide SME level support for various technologies
* Create, maintain, and review operational process and support documentation
* Perform daily/weekly/quarterly system checks. Ensure any issues identified are tracked and addressed or escalated as needed
* Participate in the On-Call rota and planned weekend work as required
* Perform monthly and quarterly operating system patching
* As required, provide representation for Infrastructure Support changes at the weekly CAB meeting. Ensure other team’s changes do not have an impact on the delivery of the infrastructure services.
Skills/Experience required:
* Strong experience supporting production Windows Server, Windows 10 and On-line (M365) solutions in an enterprise Microsoft Windows/Active Directory environment
* Strong experience of supporting enterprise web infrastructure services and related technologies preferably within a regulated financial services envrionment
* Experience of supporting a production VMware environment
* Experience of supporting data backup technologies
* Experience of system management tools e.g. SCCM
* Experience of packaging/updating software via 3rd party tools (e.g. Profile Unity)
* Experience of enterprise monitoring systems
* Ability to plan and implement technical changes without unexpected disruption to the service and with minimal oversight
* Strong documentation and technical writing skills.
* Have excellent time management and organisational skills
* Knowledge of ITIL framework (understanding of Incident, Problem, Change)
Desirable:
* Experience supporting Linux/AIX systems
* Experience working in and supporting an AWS cloud environment
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