Field Retentions Engineer

2 days ago

Luton, United Kingdom CV-Library Full time

Field Retentions Engineer - salary potential: £45,000 per annum (OTE)

Location: Luton & surrounding areas

Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE)

Job type: Full Time (40hrs per week)

Shift Pattern: 9am to 6pm (Mon-Fri)

Holidays: 29 days’ annual leave including bank holidays, increasing to 31 days after 1 years' service

We have an exciting new job opportunity open at Verisure Service for a Field Retentions Engineer

*MANUAL DRIVERS LICENSE REQUIRED*

Verisure is the leading European provider of professionally monitored security systems with 24/7 response services. We protect over 5.1 million families and small businesses across 17 countries in Europe and Latin America. Our mission is to provide our customers peace of mind by protecting what matters most to them.

With over 35 years of insight, experience, and innovation, Verisure is known for category-creating marketing, sales excellence, innovative products and services, and customer-centricity.

As a Field Engineer you will be servicing customers’ alarms as well as advising them on the best security and safety solution, providing class leading expertise in order to retain the accounts of customers in the cancellation process.

As a Field Retentions Engineer, you will be:

Dealing with escalated high-level complaints

Installing and providing technical assistance and routine maintenance to Verisure security systems at our customers premises with a focus on “first time fix” solutions.

Providing a detailed, informed walk-through of the Verisure Alarm system.

Establish, build and manage strong long-term customer relationships

Identifying reasons why the customer is thinking of leaving and establish benefits that will improve the customer experience

Ensuring we are always promoting what is currently best for customer security solution in order to retain customer accounts

Trouble shooting any issues and repeat false alarms that may arise.

Managing stock materials and company vehicle maintenance in line with schedules.

Required criteria:

Strong English communication skills and a good team player

Ability to start and keep conversation going, taking over the responsibility of resolving the ongoing issues

Striving to achieve performance and customer targets to earn bonus

Customer oriented, genuinely passionate about providing an amazing experience through every interaction

A clean manual driving licence

Engineering/Technical/Retentions/Sales experience: 1 year (preferred)

Benefits Package: At Verisure, we value our team members and offer a comprehensive benefits package to enhance your experience:

Company van provided with optional personal use

Fuel card provided for business miles only

Company smartphone

Birthday off

Uncapped commission scheme based on productivity

Employee alarm discount programme

Employee referral cash bonus scheme

Gym Flex

Pension plan

Private Health Care plan

Career progression with excellent growth opportunities.

PerkBox - discounts at local restaurants, attractions, and retail outlets.

Verisure Career Opportunities

A career with Verisure offers far more than just a job. We offer internal mobility, training and development, international opportunities, and tools to help you develop new skills.

Thanks to a strong focus on high quality, our customers are amongst the most satisfied and loyal in our industry. We have some of the strongest growth and retention rates globally in consumer-facing services which demonstrates our exceptional service levels and strong value proposition to our customers.

Diversity & Inclusion

Verisure is an equal opportunities employer. We recognize the richness that diversity brings and encourage applicants from all backgrounds to apply. We champion an inclusive and collaborative culture and empower all employees to succeed and grow. Please reach out to us if you have any specific requirements throughout the recruitment process, we are happy to help

Ready to join our team

and make your dream job a reality? Apply today and we’ll get in touch

Be you. Be more. Be Verisure.

All employees must complete a DBS check, provided by Verisure to all successful candidates

  • Field Retentions Engineer

    22 hours ago

    Luton, United Kingdom Verisure Careers Full time

    Field Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary:£24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays:29 days annual leave including bank holidays, increasing to 31 days...

  • Field Retentions Engineer

    1 day ago

    Luton, United Kingdom Verisure Full time

    Field Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary:£24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays:29 days annual leave including bank holidays, increasing to 31 days...

  • Field Retentions Engineer

    5 hours ago

    Luton, United Kingdom Verisure Full time

    Field Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays: 29 days annual leave including bank holidays, increasing to...

  • Field Retentions Engineer

    17 hours ago

    luton, bedfordshire, United Kingdom Verisure Full time

    Field Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays: 29 days annual leave including bank holidays, increasing to...

  • Verisure | Field Retentions Engineer

    1 day ago

    Luton, Bedfordshire, United Kingdom Verisure Full time €45,000

    Field Retentions Engineer - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays: 29 days annual leave including bank holidays, increasing...

  • Field Service Engineer

    3 weeks ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer (Refrigeration) £30,000 - £35,000 + Flexible Hours + Van + Private Medical + 25 Days Holiday Luton, Bedfordshire Are you a Field Service Engineer with refrigeration experience looking for a long-term, stable role with no overtime, a provided van, and flexibility around hours to promote a healthy work-life balance? Are...

  • Field After-Sales Executive

    22 hours ago

    Luton, United Kingdom Verisure Careers Full time

    Field After-Sales Executive - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary:£24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays:29 days annual leave including bank holidays, increasing to 31 days...

  • Industrial Floor Cleaning Equipment Specialist

    20 hours ago

    Luton, Luton, United Kingdom The Engineer Full time

    Job OverviewThe Engineer is seeking a highly skilled Field Service Engineer to join their team based in the Harlow / Luton / Stevenage areas, covering predominantly London & the South West. The successful candidate will be responsible for analysing, assessing, servicing and repairing industrial floor scrubbers and sweepers on customers' sites.

  • Mechanical Service Technician

    20 hours ago

    Luton, Luton, United Kingdom The Engineer Full time

    About the RoleWe are recruiting a Field Service Engineer to cover the Harlow / Luton / Stevenage areas, with the primary responsibility of ensuring our industrial floor cleaning equipment is functioning optimally. This involves identifying any faults, rectifying them, and providing excellent customer service while representing the company.

  • Field After-Sales Executive

    2 days ago

    Luton, United Kingdom CV-Library Full time

    Field After-Sales Executive - salary potential: £45,000 per annum (OTE) Location: Luton & surrounding areas Salary: £24,500 basic increasing with role progression plus uncapped commission (up to 50k OTE) Job type: Full Time (40hrs per week) Shift Pattern: 9am to 6pm (Mon-Fri) Holidays: 29 days’ annual leave including bank...

  • Field Service Engineer

    3 weeks ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer Luton £30,000 - £40,000 Basic + Good Team Environment + Overtime (OTE +£5,000) + Product Training + Vehicle + Mobile + Pension Are you looking to work as a field service engineer for a stable and long standing business who trusts and respects their staff. Receive recognition and enjoy working in a close knit...

  • Field Service Engineer

    4 weeks ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer Luton £35,000 - £40,000 Basic + Overtime (OTE £55,000+) + Training + Package + IMMEDIATE START Are you looking for a Field Service Engineer role with the potential to earn over £50,000? This well known company is looking for someone who wants to work in a great team while earning well with overtime. Also...

  • Field Service Engineer

    3 weeks ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer Commercial Drive Through Carwash Equipment Full training if you can use a Multi Meter! 1x Luton, Milton Keynes, Stevenage area 1x St Albans, Watford areaGerman Manufacturer of vehicle washing equipment, with over 1700 employees in more than 70 countries, have an opportunity for a Field Service Engineer to join their dedicated...

  • Field Service Engineer

    3 months ago

    Luton, United Kingdom CV-Library Full time

    NEW FIELD SERVICE ENGINEER JOB BASED IN SOUTH EAST LONDON. A global leading organisation who specialise in the Electrical equipment for a range of applications in Aerospace, Marine and many other industries. As a Field Service Engineer, you will be responsible for commissioning, routine maintenance and fault diagnosis/rectification on a variety of...

  • Field Service Engineer

    3 weeks ago

    Luton, United Kingdom Octagon Group Full time

    NEW FIELD SERVICE ENGINEER JOB BASED IN SOUTH EAST LONDON. A global leading organisation who specialise in the Electrical equipment for a range of applications in Aerospace, Marine and many other industries. As a Field Service Engineer, you will be responsible for commissioning, routine maintenance and fault diagnosis/rectification on a variety of...

  • Field Service Engineer

    4 months ago

    Luton, United Kingdom Octagon Group Full time

    NEW FIELD SERVICE ENGINEER JOB BASED IN SOUTH EAST LONDON.A global leading organisation who specialise in the Electrical equipment for a range of applications in Aerospace, Marine and many other industries.As a Field Service Engineer, you will be responsible for commissioning, routine maintenance and fault diagnosis/rectification on a variety of electrical...

  • Field Service Engineer

    2 months ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer – (M40/M1 Corridor) £33,000 - £35,000 + Bonus up to 7.5% Company Car Shifts Week 1 - Mon – Fri 9.00am – 5.00pm Week 2 - Wed – Sun 9.00am – 5.00pm Are you a Field Service Engineer looking for a new challenge? Would you be interested in working for a reputable company who are a household...

  • Field Service Engineer

    3 weeks ago

    Luton, United Kingdom CV-Library Full time

    Field Service Engineer Luton £36,000 - £38,500 + Monday to Friday (40 Hours Per Week) + Local Patch Covering South/South East England + Overtime + Training + Company Van + Company Benefits + Pension Exciting opportunity for someone who is looking for a new challenge in their career and join a company offering excellent training and...

  • Field Operations Engineer

    7 days ago

    Luton, Luton, United Kingdom Future Engineering Full time

    OverviewFuture Engineering Recruitment Ltd offers an exciting opportunity for a skilled Field Service Engineer to join our team. As a leading provider of engineering services, we pride ourselves on our commitment to delivering high-quality solutions to our clients.Our ideal candidate will have a strong background in mechanical engineering, with experience in...

  • Engineering Field Technician

    4 weeks ago

    Luton, Luton, United Kingdom Rise Technical Recruitment Limited Full time

    Company Profile">Rise Technical Recruitment Limited has been serving the industry for many years, providing expert services and support to clients across the UK.We take pride in our team's expertise and dedication to delivering exceptional results.Job Title">We are seeking a skilled Field Service Engineer to join our team, responsible for installing,...