Global Customer Service Representative

1 month ago


Braintree, United Kingdom CV-Library Full time

Market 36 Recruitment are currently recruiting for a Global Customer Service Representative / Global Service Coordinator for our client based in Braintree, Essex.

The successful candidate will be responsible for coordinating the operational service delivery function for a portfolio of businesses across 70 countries. This includes providing exceptional customer service, managing quotations, organising collections and ensuring partner organisations adhere to SLAs.

Roles & Responsibilities:

* Provide Excellent customer service and build strong relationships

* Managing quotations

* Organising collections from businesses

* Ensuring partners are meeting SLAs

* Managing and processing client requests

* Maintaining strong, timely communication with customers

* Generating complex quotations for new and existing clients

* Acting as the primary point of contact for issue resolutions, escalating as necessary

* Preparing reports

* Collaborating with other internal teams

* Conducting meetings and annual reviews

Experience, Knowledge & Qualifications:

* Experience in working directly with international/global customers or suppliers

* Customer Service experience

* Ability to manage multiple tasks for multiple customers

* Experience and confidence in dealing with customers, managing queries in a professional and polite manner

Working hours are Monday – Friday 0900 – 1700, 35 hours per week.

In return our client offers a salary of £26,500 per annum, modern office facilities, and hybrid working after completion of training period.

Market 36 Recruitment Ltd cover a variety of sectors including Commercial, Industrial, Engineering, and HR & Finance. We take pride on building strong working relationships with local employers and candidates



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