Housing Officer

3 months ago

Aldgate, United Kingdom CV-Library Full time

Housing (Homelessness) Triage/First contact Officer
Office based – 36 Hours per week (flexibility for hybrid working considered once role established)
To provide an effective triage and duty service and conduct a pre assessment/filtering service by telephone or face to face interviews to provide advice and assistance for those in housing need or are threatened with homelessness or are homeless in accordance with the Homelessness Act 2017.
Duties
Interview and assess homeless on the day approaches in person. Make preliminary investigations ensuring customer provides evidence and documentation at the earliest opportunity. Provide comprehensive advice on a full range of options to solve their housing problem including tenancy rights, housing, and welfare benefits.
Makes initial enquiries into reason to believe client is eligible and homeless.
Filters and contacts online housing options form and conducts preliminary enquiries, providing advice and assistance to prevent homelessness occurring.
Checking Section 21 validity and Refer to Safer renting regarding illegal evictions.
Undertake email duty and respond to emails or forward to the most appropriate service/team
Undertake telephone duty – provide housing advice or advise of the relevant service/team details.
Respond to ‘Duty to Refer’ and make initial enquiries and first contact.
Capture and process data on the Council’s housing system (NPS) to accurately reflect the application process and stage of application, creating new application records as necessary.
Ensure accurate and comprehensive case notes and records are kept of contact and advice given.
Ensure documents are scanned and labelled correctly and added to the customers records.
If homelessness cannot be prevented or client is homeless referred to the Housing Duty Manager for allocation to a case officer and requesting temporary accommodation.
The list above is not exhaustive, and the officer will be required to support the Homelessness Prevention and Solutions Service to manage its front-line functions
Knowledge
Working knowledge of the Homelessness Reduction Act 2017 and Part V11 of the Housing Act 1996 (as amended)
Knowledge of security of tenure
Knowledge of welfare benefits and advice services including Domestic Abuse services
Experience and Skills
Experience of dealing with customers in person, telephone, and email
Experience of working in housing advice/homelessness
Ability to work independently and able to manage a workload and to prioritise urgent cases.
Good communication skills both written and orally.
Experience of using IT applications
Any further questions please contact Mia for more information

  • Housing Project Leader

    19 hours ago

    Aldgate, United Kingdom Pin Point Recruitment Full time

    Job Title: Housing Project LeaderPin Point Recruitment is seeking a highly skilled and dedicated Housing Project Leader to join our team. As a key member of our organization, you will play a pivotal role in preventing and relieving homelessness among single refugee individuals.The estimated salary for this position is £17.40 per hour, with a hybrid work...

  • Front of House

    1 month ago

    Aldgate, United Kingdom CV-Library Full time

    Job purpose: To support the Front of House and Facilities Coordinator with all Institution enquiries and visitors, providing a consistent, customer focused, safe and professional front of house service in line with service standards. To support the delivery of all the building management and maintenance and facilities services at the Institution. To support...

  • Project Team Manager

    6 days ago

    Aldgate, United Kingdom Pin Point Recruitment Full time

    Job Title: Homelessness Project Team Manager Location: Aldgate, EC3N Reporting to: Service Manager Responsible for: Caseworkers, Student Placements, Volunteers Contract: Hybrid - Full Time (3 days office-based, 2 days from home) Pay: £17.40 per hour Join Our Team as a Homelessness Project Team Manager! Are you passionate about making a difference in the...

  • Project Team Manager

    1 month ago

    Aldgate, United Kingdom Pin Point Recruitment Full time

    Job Title: Homelessness Project Team Manager Location: Aldgate, EC3N Reporting to: Service Manager Responsible for: Caseworkers, Student Placements, Volunteers Contract: Hybrid - Full Time (3 days office-based, 2 days from home) Pay: £17.40 per hour Join Our Team as a Homelessness Project Team Manager! Are you passionate about making a difference in the...

  • Project Team Manager

    1 month ago

    Aldgate, United Kingdom CV-Library Full time

    Job Title: Homelessness Project Team Manager Location: Aldgate, EC3N Reporting to: Service Manager Responsible for: Caseworkers, Student Placements, Volunteers Contract: Hybrid - Full Time (3 days office-based, 2 days from home) Pay: £17.40 per hour Join Our Team as a Homelessness Project Team Manager! Are you passionate about making a difference in...

  • Training Administrator

    2 months ago

    Aldgate, United Kingdom CV-Library Full time

    Training Administrator – Hybrid Location: Hybrid – London, EC3A 3DE – One day in the office per week (Thursday) Salary: Competitive, DOE + Benefits! Contract Type: Permanent, full-time What We Can Offer You: Hybrid Working, Performance-Related Bonus, Life Assurance, Additional Holiday Purchase, Health Cash Plan, Subsidised Gym Memberships,...

  • Contract Administrator

    7 days ago

    Aldgate Station, United Kingdom Inviron Full time

    There’s a permanent opportunity for you here as a Contract Support working from our London office in Aldgate. **The Role** - Carrying out all administration to support the effective running of our client contract - Carrying out invoicing processes in line with contractual payment terms - Ensuring electronic and paper records, including timesheets are...

  • Graduate Consultant

    1 week ago

    Aldgate Station, United Kingdom Hamptons International Full time

    **Summer start dates available** In the 150 years since we first opened our doors for business, we have learnt many things, the most important of which is that the secret to success comes down to one thing - great people. We are currently looking for experienced Sales professionals to join our dynamic Client Services Hub - with remote working available,...