Sales Coordinator

Sales Coordinator

Position: Inbound Sales Coordinator

Location: [Glasgow]

Employment Type: Full-Time (Permanent)

Department: Operations

Reports To: MD

Salary: Up to £25,000

Job Summary

The Sales Coordinator for a door manufacturing company plays a pivotal role in supporting the sales team and ensuring the seamless processing of customer orders from enquiry to delivery. This role involves coordinating between internal departments, managing customer communications, processing sales orders, and providing administrative support to the sales team. The Sales Coordinator will be key in maintaining a high level of customer satisfaction by ensuring that inquiries are handled promptly, orders are processed accurately, and customers are informed throughout the process.

Key Responsibilities

Sales Support:

Log all new orders accurately into the production book (excel)

Process and track customer orders from receipt to delivery, ensuring accuracy and timeliness.

Collaborate with production and logistics teams to confirm availability and lead times for products.

Schedule installations in collaboration with the Installations Manager and Design Team

Ensure that sales documents (e.g., contracts, proposals, invoices) are properly prepared, filed, and distributed to clients as needed.

Customer Relations:

Act as a point of contact for customers, addressing inquiries regarding product specifications, pricing, delivery times, and after-sales service.

Provide clients with timely updates on the status of their orders and any delays or changes.

Handle customer complaints or issues, ensuring that they are resolved promptly and professionally, with follow-up to ensure customer satisfaction.

Order Management:

Enter and manage sales orders in the company’s production book (excel)system, ensuring data accuracy.

Monitor order progress and update sales staff and customers on delivery schedules, production delays, or stock availability.

Coordinate with the finance team on invoicing and payment-related matters to ensure smooth order fulfillment.

Sales Reporting:

Assist in forecasting sales trends and inventory needs by maintaining detailed records of sales activities.

Administrative Duties:

Provide general administrative support to the team and provide holiday cover for other admin duties therein.

Maintain and update the customer database to ensure that all contact and account information is accurate and up to date.

Cross-Department Collaboration:

Work closely with the production, warehouse, and logistics teams to ensure customer orders are fulfilled according to specifications and schedules.

Coordinate with the finance department on payment terms, invoicing, and credit approvals for new customers.

Qualifications & Skills

Experience: 2-4 years of experience in a sales support, sales coordination, or customer service role, preferably in the manufacturing or construction industry.

Technical Skills: Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint), CRM systems, and ERP systems. Experience with order processing software is an advantage.

Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with customers, internal teams, and suppliers.

Organizational Skills: Excellent organizational and time management abilities; capable of managing multiple tasks simultaneously in a fast-paced environment.

Customer-Focused: A strong customer service mindset, with a proactive approach to solving customer issues and providing excellent support.

Attention to Detail: Meticulous attention to detail to ensure accuracy in data entry, order processing, and communication.

Team Player: Ability to work well in a team-oriented environment, collaborating effectively with sales and other departments.

Working Conditions

Environment: This role is primarily office-based.

Hours: Full-time, standard business hours.

Benefits

Competitive salary

Holidays

Company Pension

Apply direct with your CV attached