Service Desk Analyst
1 month ago
Are you a technically minded problem solver with a desire to support and develop on IT systems and Applications?
If the answer is yes, Altro may have the opportunity you are looking for…
Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally.
So, as a Service Desk Analyst, what will you be doing?
Working in a Service Desk team to;
Answer support calls via the main Service Desk line
Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary
Provide support to clients using PC remote support tools or in person
Support and maintain company IT hardware i.e. Printers, Laptops etc.
Work closely with colleagues and escalate calls as appropriate
Provide feedback to IT Team on methods to improve client satisfaction
Co-ordination of technology for New Starters and Leavers
Creation of work accounts i.e. AD Accounts and Apple/Google ID’s
Setting up of PC’s/Laptops and Mobiles for customers
Maintaining and cataloguing IT assets and ensuring IT inventory is up to date
To act with courtesy, discretion and confidentiality
So, who are Altro?
The Altro Group has 2 trading divisions. Altro, a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport and Autoglym, a leading British manufacturer and supplier of premium vehicle valeting products. We have been going strong since 1919, family owned and run, we share family values; we care about you, each other and are passionate about what we do.
As well as an exciting opportunity and a competitive salary, what do we have to offer?
Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more
A defined contribution pension scheme available for all staff
Hopefully never needed, but from day one you will be covered by our life assurance scheme
Occupational Sick Pay and an onsite Occupational Health Service
Confidential 24-hour life management and personal support service for you and your family
Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave.
Free eye tests are available for all employees
A paid day off each year to take part in our volunteering scheme
Don’t worry about getting parked...we have free car parking at all our sites
We offer long service awards to all our employees
Learning and Development - training and development support, no matter where you are in your career
A variety of social events across the group, including the company Christmas party.
It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.
What are we looking for?
IT experience necessary and qualifications would be an advantage
Proficient in Microsoft Windows operating systems and Office 365 applications
Previous experience of communicating with internal/external customers via telephone, collaboration software and email.
Experience of working within a customer focused environment
Previous administration experience would be an advantage
Experience of providing 1st/2nd line support
Everyone is welcome at Altro for who they are, no matter what their background is or how they identify. We appreciate that everyone is different and with that diverse uniqueness we can all thrive. “We don’t want you to just work here. We want you to belong here.”
If you have the relevant experience and would describe yourself as someone who is self-motivated, team player, then we would love to hear from you Click ‘Apply’ today
-
It Service Desk Analyst
1 month ago
Norton-Le-Moors, United Kingdom The One Group Full timeIT Service Desk Analyst In order to make an application, simply read through the following job description and make sure to attach relevant documents.£24k-£28k Papworth Everard 4 days, 1 day remote After successfully placing their IT Technician five years ago, we're excited to help them find a skilled IT Service Desk Analyst to strengthen internal IT...
-
Service Desk Analyst
1 month ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeAbout Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...
-
Service Desk Analyst
1 month ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeAbout Us: Established in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We take time to understand and anticipate the challenges facing our customers today. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology...
-
IT Support Analyst
13 hours ago
Hertfordshire, United Kingdom Understanding Recruitment Full time**IT Support Analyst** An exciting new opportunity has arisen for an IT Support Analyst who has a keen interest in computing to join an outstanding organisation, who are keen to provide support and development opportunities! As an IT Support Analyst, you should have a passion for problem solving! You will provide first line troubleshooting, diagnosis and...
-
IT Support and Service Desk Operator
1 month ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service...
-
IT Support and Service Desk Operator
1 month ago
Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full timeEstablished in 2000, Modern Networks provides information and communications technology solutions and support to businesses nationwide. We partner with technology vendors including HP, Cisco, NetApp, Microsoft and VMWare to deliver market leading technology solutions which enable organisations to increase their business efficiency, improve customer service...
-
Help Desk Technician
2 weeks ago
Hertfordshire, United Kingdom Innovate Full timeJob OpportunityWe are seeking a talented Technical Support Engineer to join our growing team in Central Hertfordshire.The ideal candidate will have experience in IT Support or technical service desk roles and be able to work effectively in a fast-paced environment.Responsibilities include providing technical support and troubleshooting expertise to...
-
Front Desk Ambassador
2 weeks ago
Hertfordshire, United Kingdom Village Hotels Full timeAre you a people person looking for a new challenge? Do you have a passion for leisure and fitness? Look no further! Village Hotels is seeking a Front Desk Ambassador to join our dynamic team.As a Front Desk Ambassador, you will be responsible for providing exceptional customer service, managing bookings, and resolving queries in a timely and professional...
-
Service Desk Technician
2 months ago
Letchworth Garden City, Hertfordshire, United Kingdom Croudace Homes Limited Full timeThe role as Service Desk Technician A fantastic opportunity has arisen for an enthusiastic and motivated Service Desk Technician to join our IT team based in Caterham, Surrey. Reporting to the Head of IT your primary responsibility will be to provide a hands-on IT support service for incidents and service requests. You will assist with the maintenance and...
-
Front Desk Support Professional
2 weeks ago
Norton Canes, Staffordshire, United Kingdom NHS Full timeJob Description: Front Desk Support ProfessionalWe are looking for a skilled and motivated Front Desk Support Professional to join our team at Norton Canes Practice. The successful candidate will provide exceptional customer service, administer patient records, and contribute to the overall efficiency of the practice.Main Duties:To manage the front desk...
-
Credit Research Analyst, Credit Investment
3 days ago
Watford, Hertfordshire, United Kingdom Lombard Odier Full timeA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25...
-
Security Operation Analyst
1 month ago
Stevenage, Hertfordshire, United Kingdom Jumar Full timeSenior Soc Analyst On site Stevenage Inside IR35 Due to timescale of the project the ideal candidate will hold Active Security Clearance 24/7 Desk 12 hour shifts days 7am-7pm days or 7pm-7am nights The Candidate Experience with LogRhythm/ Splunk, Darktrace (Threat Visualizer) and FireEye (EX, NX, HX, CMS) is required. Demonstrable understanding of the...
-
Security Operation Analyst
1 month ago
Stevenage, Hertfordshire, United Kingdom Jumar Full timeSenior Soc Analyst On site Stevenage Inside IR35 Due to timescale of the project the ideal candidate will hold Active Security Clearance 24/7 Desk 12 hour shifts days 7am-7pm days or 7pm-7am nights The Candidate Experience with LogRhythm/ Splunk, Darktrace (Threat Visualizer) and FireEye (EX, NX, HX, CMS) is required. Demonstrable understanding of the...
-
Finance Analyst
1 hour ago
Hertfordshire, United Kingdom The Consultancy Group Full timeThe Consultancy Group are working with a Global Business Services company, based in Hertfordshire, who are looking to recruit a Global Finance Analyst into their Commercial Finance team. This is an exciting time to be joining the business as they continuewith their worldwide Transformation journey. This is a newly created role and will report into the Global...
-
Field Service Technician
6 days ago
Hertfordshire, United Kingdom Experis LTD Full time**Field Service / Service Desk Technician** **Location: South Hertfordshire Based** **Package £35K + £3,600 car allowance** **Overview** Our Client is a focused IT value-added reseller. As an IT solutions provider, they deliver best-of-breed solutions, from hardware and software to networking, cloud and support services and deliver a first-class service...
-
Finance Analyst
6 days ago
Hertfordshire, United Kingdom The Consultancy Group Full time**Finance Reporting Analyst ~ Sodexo** The Consultancy Group are working with a Global Business Services company who are looking to recruit a Global Finance Analyst into their Supply Management team. This is an exciting time to be joining the business as they continue with their worldwide Transformationjourney. This role has become available due to an...
-
Credit research analyst for emerging markets
3 days ago
Watford, Hertfordshire, United Kingdom Lombard Odier Full timeA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. Like the look of this opportunity Make sure to apply fast, as a high volume of applications is expected Scroll down to read the complete job description. An innovative bank of choice for private and institutional clients,...
-
Credit Research Analyst for Emerging Markets
2 months ago
Watford, Hertfordshire, United Kingdom Lombard Odier Full timeA career at Lombard Odier means working for a renowned global wealth and asset manager, with a strong focus on sustainable investing. An innovative bank of choice for private and institutional clients, our independently owned Firm is one of the best-capitalised banking groups in the world, managing close to CHF 300 billion and operating from over 25...
-
IT Service Delivery Manager
4 days ago
Hertfordshire, United Kingdom Partnur Full timeIT Service Delivery Manager – Permanent - £60,000We have an exciting opportunity for a Service Delivery Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.This is an onsite role, working Mon-Fri with out of hours...
-
IT Service Delivery Manager
1 week ago
Hertfordshire, United Kingdom Partnur Full timeIT Service Delivery Manager – Permanent - £60,000We have an exciting opportunity for a Service Delivery Manager to join a leading company. You will have responsibility for leading a service desk team as well as ensuring customer issues are resolved in a timely fashion and to the require standard.This is an onsite role, working Mon-Fri with out of hours...
