Service Desk Analyst

5 hours ago

Norton Hertfordshire, United Kingdom CV-Library Full time

Are you a technically minded problem solver with a desire to support and develop on IT systems and Applications?

If the answer is yes, Altro may have the opportunity you are looking for…

Altro are currently recruiting for a Service Desk Analyst to join our in-house Computer Services Team, based here in Letchworth Garden City. Operating as one part of Computer Services, the Service Desk is responsible for 1st and 2nd line support for all Altro and Autoglym sites based in the UK and European locations. The primary purpose of the team is to provide client support across multiple platforms and technologies. The team of four is part of a wider IT team of thirty based globally.

So, as a Service Desk Analyst, what will you be doing?

Working in a Service Desk team to;

Answer support calls via the main Service Desk line

Support the ITSM application to create/log/respond to tickets, reply to emails / escalate if necessary

Provide support to clients using PC remote support tools or in person

Support and maintain company IT hardware i.e. Printers, Laptops etc.

Work closely with colleagues and escalate calls as appropriate

Provide feedback to IT Team on methods to improve client satisfaction

Co-ordination of technology for New Starters and Leavers

Creation of work accounts i.e. AD Accounts and Apple/Google ID’s

Setting up of PC’s/Laptops and Mobiles for customers

Maintaining and cataloguing IT assets and ensuring IT inventory is up to date

To act with courtesy, discretion and confidentiality

So, who are Altro?

The Altro Group has 2 trading divisions. Altro, a leading British manufacturer and supplier of premium flooring and wall cladding systems for construction and transport and Autoglym, a leading British manufacturer and supplier of premium vehicle valeting products. We have been going strong since 1919, family owned and run, we share family values; we care about you, each other and are passionate about what we do.

As well as an exciting opportunity and a competitive salary, what do we have to offer?

Holiday entitlement starts at 25 days; if you need a little extra... you can buy some more

A defined contribution pension scheme available for all staff

Hopefully never needed, but from day one you will be covered by our life assurance scheme

Occupational Sick Pay and an onsite Occupational Health Service

Confidential 24-hour life management and personal support service for you and your family

Enhanced family friendly benefits, including Maternity, Paternity and Shared Parental Leave.

Free eye tests are available for all employees

A paid day off each year to take part in our volunteering scheme

Don’t worry about getting parked...we have free car parking at all our sites

We offer long service awards to all our employees

Learning and Development - training and development support, no matter where you are in your career

A variety of social events across the group, including the company Christmas party.

It might be a long way off, but we know it’s not always easy to stop working so we provide advice and support to ease the transition to retirement.

What are we looking for?

IT experience necessary and qualifications would be an advantage

Proficient in Microsoft Windows operating systems and Office 365 applications

Previous experience of communicating with internal/external customers via telephone, collaboration software and email.

Experience of working within a customer focused environment

Previous administration experience would be an advantage

Experience of providing 1st/2nd line support

Everyone is welcome at Altro for who they are, no matter what their background is or how they identify.  We appreciate that everyone is different and with that diverse uniqueness we can all thrive.   “We don’t want you to just work here.  We want you to belong here.”

If you have the relevant experience and would describe yourself as someone who is self-motivated, team player, then we would love to hear from you Click ‘Apply’ today

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