Service Administrator

2 weeks ago


Knighton, United Kingdom CV-Library Full time

Service Administrator

Knighton, Powys

Up to £24,000 per annum

Summary

My well established, National client is looking for a Service Advisor who provides excellent customer service and has a passion for doing a good job. Based at our Knighton Depot you will be responsible for acting as a single point of contact for the customer, providing relevant, accurate and timely information through each stage of the service process, ensuring customer expectations are met and exceeded.

Responsibilities

* Work in progress control for workshop.

* Deal with customer needs face-to-face and over the phone with a professional and friendly approach.

* MOT and service scheduling

* Updating customers with vehicle progress

* Clarify for the customer and workshop the basis for repair – Retail | Warranty |Contract.

* Check account detail and level of credit left, obtain authorisation, and obtain order numbers from customers.

* Inform customer of outstanding campaigns and arrange for work to be completed.

* maximise service and parts profitability using professional sales techniques.

* Sell additional products, services and repair works in a professional manner.

* Maximise customer awareness of all available retailer services.

* Loading workshop schedule to maximise workshop capacity utilisation.

Knowledge, Skills & Experience

* Excellent customer service skills

* Proven organisational skills.

* Proven administrative skills Excellent interpersonal, verbal & written communication skills.

* Ability to work as a part of a team.

* Able to work on own initiative and under pressure.

* Good working knowledge of IT and Microsoft systems (Word, Excel, PowerPoint)

* Knowledge of the automotive industry and of the Autoline computer system would be desirable.

To apply for this position please contact Sarah Dyehouse at Anderson Scott Solutions


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