IT Service Management Consultant
11 hours ago
The Client is looking for a candidate work with the in-house team to deliver the outomces listed below so very much a doer role, it is outside IR35.
Must have experience of delivering the products listed
Must have experience of implementing ITIL Framework
Preferable if candidates have templates which they have previously used and which can be adapted for the hiring organisation
Mostly remote working, start asap, if required on site (1/2 days a month probably) location Huntingdon.
Service Level Management and SLA Development
Deliverable: Development of Service Level Agreements (SLAs), Organisation Level Agreements (OLAs) and Key Performance Indicators (KPIs) based on ITIL best practices.
Contents:
In discussion and agreement with IT Infrastructure Service Manager, Clinical Systems Operations Manager, IT Office Manager, Deputy Head of IT (Operations), CNIO and CCIO, define and document SLAs, OLAs and KPIs for the following:
* All infrastructure (operations) services, including applications, infrastructure and printing
* eTrack
* Top 20 Clinical systems supported by digital (*see below)
* Data Warehouse and Business Reporting services
* Services delivered to GP surgeries (this to include scope, cost and value to customer)
Metrics and Reporting Templates
Deliverable: Templates for ongoing reporting and tracking of ITIL metrics.
Contents:
In discussion and agreement with IT Infrastructure Service Manager, Clinical Systems Operations Manager, IT Office Manager, Deputy Head of IT (Operations), CCIO and CNIO create a set of templates enabling the clear and understandable reporting of:
* Incident and problem resolution reports
* Change success rates and failed change analysis
* Service level compliance reports
* Trend analysis by departments and platforms
* Customer satisfaction and feedback analysis
Service Catalogue Development
Deliverable: A structured service catalogue for the Trust’s digital service offering.
Contents:
In discussion and agreement with IT Infrastructure Service Manager, Clinical Systems Operations Manager, IT Office Manager, Deputy Head of IT (Operations), CCIO and CNIO create definitive Service Catalogue, underpinned by Digital Contracts Register to contain:
* Comprehensive list of Top 100 digital services, based on operational criticality and clinical use
* Detailed service descriptions, dependencies, and ownership
* Access and request procedures
* Service levels and support details
* Escalation matrices and response timelines
* Incident reporting and trend analysis tools
Also to include a list of non-digital supported critical IT systems. This to be compiled in discussion with Digital Steering Group Business Leads from the Divisions and Information Asset Owners for each of the platforms.
Change Management Process and Governance Model
Deliverable: A structured digital change control process and governance model to reduce the risk of change-related incidents in digital services.
Contents:
In discussion and agreement with Change Manager, Health Information Systems chair and E-Track developments chair, propose documented solution for consolidated Change Advisory Board, documentation to include:
* Change request procedures and workflow (to include eTrack changes), mapped in Visio. Also to include process of notification to/agreement with EPRR.
* Change Advisory Board (CAB) guidelines and documentation
* Emergency change procedures
* Change evaluation and post-implementation review templates
* Forward schedule of change calendar
* Nomination of Change Manager
All the above deliverables and progress to achievement to be overseen by a Client Side Steering Group, consisting of CDIO, Head of Technology and other to be confirmed
-
HR Consultant
5 months ago
Huntingdon, United Kingdom Education Personnel Management Ltd Full time**Company Description**: Are you a dedicated HR professional with a passion for shaping the future of education? Do you thrive in a dynamic environment, supporting educational institutions? EPM** **is seeking a proactive and experienced Field-Based HR Consultant to join our specialised team, focusing on the education sector based out of Sheffield,...
-
UX Consultant
1 week ago
Huntingdon, United Kingdom Initialize IT Full timeJob Description UX Consultant - Huntingdon/hybrid - £454 - 6 months UX Consultant Experience of working with OT data Experience of working with Scada solutions UX for visualisation with Ignition User research and design focused on monitoring of the systems and assets that make up the Datacore
-
HR Consultant
5 months ago
Huntingdon, United Kingdom Education Personnel Management Ltd (EPM) Full timeAre you a dedicated HR professional with a passion for shaping the future of education? Do you thrive in a dynamic environment, supporting educational institutions? EPM** **is seeking a proactive and experienced Field-Based HR Consultant to join our specialised team, focusing on the education sector based out of Sheffield, Manchester, or York. This role is...
-
Huntingdon, Cambridgeshire, United Kingdom Education Personnel Management Full timeWe are seeking a highly skilled Senior HR Consultant to join our team at Education Personnel Management, based in Huntingdon.As a leading education services business with 30 years of expertise, we pride ourselves on developing long-lasting relationships with our customers and employees.The successful candidate will contribute to the delivery of people...
-
Human Resources Consultant
5 days ago
Huntingdon, Cambridgeshire, United Kingdom Education Personnel Management Full timeWe are a dynamic education services business with 30 years of experience in managing personnel.Our company is technology-enabled, yet our focus remains on people and building long-lasting relationships.A key aspect of this role includes:Fostering strong connections with customers and employees alikeLeveraging technology to enhance our people-centric approach
-
Business Support Officer
5 months ago
Huntingdon, United Kingdom Service Care Full time**Business Support Officer** Service care Solution are currently recruiting for a Business Support Officer in Huntingdon, Cambridgeshire **Main Responsibilities** *** As a Business Support Officer, some of your responsibilities will be: *** - To perform administration duties to support their Fostering Panel mainly but to work across the service as...
-
Financial Services Payroll Coordinator
2 weeks ago
Huntingdon, Cambridgeshire, United Kingdom Education Personnel Management Full timeJob OverviewEducation Personnel Management, a leading provider of payroll services to the education sector, seeks an experienced Payroll Administrator to join its team.About the RoleWe are offering a competitive salary of £28,000 - £32,000 per annum, depending on experience. This role is ideal for a skilled professional looking to advance their career in...
-
Huntingdon, Cambridgeshire, United Kingdom Education Personnel Management Full timeAbout the RoleWe are seeking a skilled and experienced Pension Fund Administrator to join our team at Education Personnel Management in Huntingdon. As a key member of our Payroll and Pensions department, you will play a crucial role in ensuring accurate and timely data provision to pension funds.The successful candidate will be responsible for providing...
-
Cyber Security Service Manager
1 month ago
Huntingdon, United Kingdom Telefonica Tech Full timeJob DescriptionCyber Security Service ManagerLocation: Candidate can be based anywhere in the UK with willingness to travel to Telefonica Tech offices (Cambrigeshire, London) & client HQAs a Cyber Security Service Manager, you will play a pivotal role in managing and delivering cybersecurity services to our clients. You will act as the primary liaison...
-
Support Services Administration
5 months ago
Huntingdon, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 303932**Salary**: - £19,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number of...
-
Support Services Administration
6 months ago
Huntingdon, United Kingdom HM Prison & Probation Service Full time**Details**: **Reference number**: - 324643**Salary**: - £21,355- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Assistant- HMPPS Band 2**Contract type**: - Permanent**Type of role**: - Administration / Corporate Support**Working pattern**: - Flexible working, Full-time, Job share, Part-time**Number...
-
Cyber Security Service Manager
4 weeks ago
Huntingdon, Cambridgeshire, United Kingdom Telefonica Tech Full timeCyber Security Service Manager Job DescriptionCyber Security Service Manager is a pivotal role at Telefonica Tech, responsible for managing and delivering cybersecurity services to our clients. As the primary liaison between our organization and assigned clients, you will ensure that all contracted services are executed to the highest standards.Key...
-
Recruitment Consultant
6 months ago
Huntingdon, United Kingdom Point Professional Recruitment Ltd Full time**About Us**: At Point, we're not just in the business of recruitment; we're in the business of changing lives and helping local businesses thrive. For almost 35 years we have been at the forefront of the recruitment industry in the Huntingdonshire area and have a reputation and brand which has stood the test of time. Our team of dedicated professionals...
-
Service Desk Consultant
4 weeks ago
Huntingdon, United Kingdom NECSWS Full timeJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with in accordance with the Support Code of Practice and Maintenance...
-
Service Desk Consultant
4 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCompany DescriptionCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance...
-
Service Desk Consultant
2 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all issues, dealt with...
-
Service Desk Consultant
3 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
3 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
3 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world!Discover more at www.necsws.comJob DescriptionThe primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software.Key Duties & ResponsibilitiesDuties will be:To provide the highest level of customer assistance giving advice and guidance on all issues, dealt...
-
Service Desk Consultant
2 weeks ago
Huntingdon, United Kingdom NEC Software Solutions Full timeCome join us and make a difference in the world! Discover more at Job Description The primary purpose of the role is to analyse and resolve queries/problems that are raised by customers of Origin Software. Key Duties & Responsibilities Duties will be: To provide the highest level of customer assistance giving advice and guidance on all...