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Programme Assistant

2 months ago

Cambridge, United Kingdom CV-Library Full time

Working together with our client we are looking for a Programme Assistant, based in the Central Services & Operations team, providing first-class support to their programme teams enabling them to deliver a transformative learning experience.

Programmes vary significantly in delivery modes and complexity which will give the successful candidate exposure to assisting in live online, digital, face-to-face and blended delivery contexts. Working within an operational context, the role holder will deal with a broad range of tasks such as preparing programme materials and merchandise, providing varied programme assistance during programmes, and covering live online / digital programmes from time to time.

Occasionally, providing programme support will involve long working hours and irregular patterns of work, including weekends. The role will be primarily based onsite based in Central Cambridge, with a current company-wide requirement of a minimum of two working days from their office in Cambridge, however the successful candidate will be expected to attend the office more regularly than this should business demand require. Nevertheless, they understand the importance of flexibility in managing work-life balance; and their structure includes flexible working hours to accommodate individual needs and preferences.

Main responsibilities:

Programme Delivery Support

Provide the Programme Manager with extra support prior to and during programme delivery. Duties might include but are not limited to;

Setting up venues both on and offsite.
Helping set up equipment for sessions (laptops, AV, extension leads, stationery etc).
Being the sole Central Services Team member who is responsible for sourcing merchandise, as well as maintaining sufficient stock and strong working relationships with our suppliers.
Sourcing and preparing merchandise for all face-to-face programmes as requested by the Programme Manager.
Printing and preparation of name badges, desk tents etc for all face-to-face programmes.
Walking participants between venues (e.g. from their hotel to a dinner venue).
Helping with last-minute faculty/ client requests e.g. prizes for class activities, contacting suppliers with any scheduling issues.
Sitting in on sessions as required.

Live Online Programme Delivery Support:

Support the delivery of Live Online programme sessions. Duties might include but are not limited to;

Set up inhouse studio(s) ready for delivery of a live online session and support faculty and the programme manager during sessions when required.
Act as the online host on Zoom or Teams as required. Tasks include but are not limited to allow participants access and commencing online features such as breakout rooms, whiteboards and polls.
Assist with the auditing of ‘in-session’ materials (video/chat editing).

About you: 

The ideal candidate should have the following qualities, skills and attributes:

Customer-centric approach to working with an understanding of the requirements of event management and providing a high level of customer service.
Willingness to, alongside other team members, take ownership of  quality within your work, maintain high level of attention to detail, and ability to drive team towards continuous improvement.
Be highly organised, demonstrating experience of managing multiple deadlines.
Excellent spoken and written communication skills.
Enjoy working collaboratively and flexibly as a member of a team but also able to work independently with minimum supervision, taking responsibility and initiative for discrete areas of work where required.
Good knowledge and understanding of modern office and learning technology (i.e. Teams, Zoom).
An understanding that on occasion, some programme schedules will require longer working hours, including weekends
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