Field Manager

6 days ago

Basford, United Kingdom CV-Library Full time

Join Our Team as a Field Manager in Operations

Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while coordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian Home Improvements.

Role Purpose

As a Field Manager, you will play a pivotal role in ensuring that our customers receive great service during the installation phase of their contracts. Your primary responsibilities will include coordinating, inspecting, and monitoring all aspects of the installation process. You will co-ordinate Self-Employed Installer teams and Sub-Contractors, ensuring that installations are completed within agreed timescales and Anglian's quality standards.

Key Responsibilities

Deliver an exceptional customer experience, adhering to Anglian standards
Keep installer records updated and oversee induction and training
Ensure safe and on-specification product installations within agreed timelines
Maintain compliance with statutory and local authority requirements
Adhere to Company policies, procedures, and health and safety standards
Conduct inspections on workwear, tools, and equipment for compliance
Handle customer queries, complaints, and calls promptly and effectively
Collaborate with senior management on customer complaints resolution
Manage retentions and payments according to contract terms
Engage new Installer teams and support Service Engineers as needed
Performance Measures

Quality of installations and customer service
Timely completion of I calls and customer complaints
Revenue generation and debt management
Adherence to standards and training for installers
Successful execution of tender processes
Qualifications and Experience

Good numerical aptitude and communication skills
GCSE or equivalent in English and maths (Grade C or above)
2+ years' experience or qualification in high-volume residential or construction projects
Appropriate skills in people management and coaching
Your Benefit Package

Highly Competitive salary
31 days holiday, increasing to 33 days after 2 year of service
Company Car
Group well-being, including your birthday off annually, 24hr remote access to a doctor and heavily discounted gym memberships
Wide variety of group retail, food shopping, cinema, theatre, mobile phone discounts & freebies
Paid time off to volunteer
Generous Employee Product Purchase Discount Scheme

Why Join Us?

Competitive Salary
31 days holiday, increasing to 33 days after 2 years of service plus have your birthday off
Paid time off annually to volunteer
Comprehensive health & well-being benefits including cycle to work scheme, 24hr remote access to a doctor, heavily discounted gym memberships and free access to mental health first aiders
Heavily discounted group discount scheme on all products
Group Perks and freebies on days out, cinema, theatre, eating in and out, mobiles phones, a new car, food shopping and most major high street retailers
Opportunity to work with a forward-thinking and supportive team.
Career development and continuous learning opportunities.

Our Company is committed to monitoring & aligning its Policies with up-to-date Government guidance on reducing the spread of respiratory infections in the workplace. Through the Company’s value of “Succeed Together” we are committed to Equality, Diversity and Inclusion. We recruit the ‘best person for the job’ regardless of any protected characteristics as defined by the Equality Act 2010 creating an inclusive working environment and culture for our employees

  • Field Manager

    6 days ago

    Basford, United Kingdom Anglian Home Improvements Full time

    Join Our Team as a Field Manager in Operations Are you a skilled leader with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment, ensuring that high standards are met while coordinating and overseeing a team of dedicated installers? If so, we have an exciting opportunity for you as a Field Manager at Anglian...

  • Marketing Manager

    2 months ago

    Basford, United Kingdom CV-Library Full time

    Our fantastic client are looking for a highly motivated and experienced B2B Marketing Manager to join their growing team. You will be responsible for developing and executing marketing strategies that drive lead generation, customer acquisition and wallet share. You will play a critical role in enhancing their digital marketing presence, optimising...

  • Legal Administrator

    6 months ago

    Basford, United Kingdom Talk Staff Recruitment Full time

    A great opportunity has arisen for an experienced Legal Administrator to join an up-and-coming Immigration Law Firm that’s about to undergo an ambitious growth plan. The main purpose of this role is to provide day to day support to the Principal Solicitor across a variety of projects. **To be considered for the Legal Administration role, you’ll require...

  • 1:1 Teaching Assistant

    3 weeks ago

    Basford, United Kingdom CV-Library Full time

    TeacherActive have an exciting opportunity for you working in a fantastic primary school starting as soon as possible. An Outstanding Primary School based in the Nottingham area is looking for an inspiring 1:1 Teaching Assistant to join their school full time working with child on a one to one basis. The child has ASD, therefore experience in this field is...

  • HR Business Partner

    1 week ago

    New Basford, United Kingdom GTS International Full time

    Job Advertisement: HR Business Partner Salary: Up to £40,000 per annum Location: Nottingham Qualification: CIPD Level 5 (minimum) Experience: Multi-site HR management, Field-based staff experience Are you an experienced HR professional looking for a dynamic and varied role? Do you have a passion for driving people strategies across multiple sites and...

  • HR Business Partner

    4 weeks ago

    New Basford, United Kingdom CV-Library Full time

    Job Advertisement: HR Business Partner Salary: Up to £40,000 per annum Location: Nottingham Qualification: CIPD Level 5 (minimum) Experience: Multi-site HR management, Field-based staff experience Are you an experienced HR professional looking for a dynamic and varied role? Do you have a passion for driving people strategies across multiple sites and...

  • HR Business Partner

    2 weeks ago

    New Basford, United Kingdom GTS International Full time

    Job Advertisement: HR Business PartnerSalary: Up to £40,000 per annumLocation: NottinghamQualification: CIPD Level 5 (minimum)Experience: Multi-site HR management, Field-based staff experienceAre you an experienced HR professional looking for a dynamic and varied role? Do you have a passion for driving people strategies across multiple sites and supporting...

  • Locum Consultant Medical Oncologist

    2 months ago

    New Basford, United Kingdom CV-Library Full time

    Role: Locum Consultant Medical Oncologist - covering Germ cell or Sarcoma tumour sites Rates: £110-£140 per hour dependant on experience. Inside IR35 Details: Monday-Friday, full or part time considered. Germ cell or Sarcoma tumour sites. Job plan negotiable with interested candidates Location: East Midlands Benefits: Access to The Support...

  • Locum Consultant Medical Oncologist

    15 hours ago

    New Basford, United Kingdom CV-Library Full time

    Role: Locum Consultant Medical Oncologist - covering Germ cell / Sarcoma / Melanoma / HPB tumours Rates: £110-£140 per hour dependant on experience. Inside IR35 Details: Monday-Friday, full or part time considered. Job plan negotiable with interested candidates Location: East Midlands Benefits: Access to The Support Hub - our support service...

  • Facilities Management Administrator

    1 week ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom 300 North Limited Full time

    Facilities Management Administrator I am recruiting for a highly motivated Facilities Management Administrator to work with a successful Asset Management Organisation on a Facilities Management contract based in Newcastle-under-Lyme. Summary Facilities Management Administrator Newcastle-Under-Lyme £28000 plus excellent benefits 30 days holiday plus...

  • Facilities Management Administrator

    2 months ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom CV-Library Full time

    Facilities Management Administrator I am recruiting for a highly motivated Facilities Management Administrator to work with a successful Asset Management Organisation on a Facilities Management contract based in Newcastle-under-Lyme. Summary Facilities Management Administrator Newcastle-Under-Lyme £28000 plus excellent benefits 30 days holiday plus...

  • Desk Adjuster

    15 hours ago

    Basford, Stoke-on-Trent, Staffordshire, United Kingdom CV-Library Full time

    Desk Adjuster – MUST BE EXPERIENCED IN PROPERTY CLAIMS £23,000 - £26,000 (depending on experience) Hybrid – 3 days from office, 2 days from home    We are currently looking for people with excellent communication and interpersonal skills to join a Nationwide company with excellent benefits and to kick start an amazing...