Funeral Administrator

23 hours ago

Great Dunmow, United Kingdom CV-Library Full time

Funeral Administrator
Location: Great Dunmow, CM6 1XS
Salary: £25k - £28k per annum, DOE
Contract: Full-time, Permanent
Are you forward thinking, ambitious and organised?
We are seeking to recruit a Funeral Administrator to work with us to maintain standards and take our company forward.
What we offer
• Staff discretionary bonus scheme (after qualifying period)
• Death in service benefit
• Uniform provided
Funeral Administrator – The Role:
Funeral Administrators are the focal point for families going through the bereavement process and will be the principal relationship holder on behalf of the company, for the duration that the client is involved with us. Therefore, Funeral Administrators are accountable for the experience, client ownership and delivery of the company service standards received by clients.
You will:
• Support clients through the funeral arranging process
• Advise clients of the range of options and funeral types available
• Liaise with all stakeholders to deliver the funeral in line with client instruction
• Process funeral paperwork
• Maintain company funeral records
Although this is predominantly an office-based role, the candidate will need to be comfortable accompanying families into the Chapel of Rest.
Funeral Administrator – What we need from you:
Due to the nature of the role, it is imperative that our new Administrator has a compassionate nature with strong demonstrable customer service and communications skills.
• Excellent interpersonal skills
• Keen attention to detail
• The ability to deliver high levels of customer service
• Previous proven administrative experience
• Knowledge of Microsoft Office (Word, Publisher, Outlook etc)
• A high standard of written English
• A flexible approach to working hours
• The ability to multi-task
• Good time management to achieve daily tasks on schedule
Previous experience within the Funeral profession is highly desirable, however we will offer full training to the right candidate.
Please Note: It may sometimes be necessary to work at other offices and therefore a full driving licence and access to your own vehicle is required.
A bit about us
We are a family-owned business with a long and proud history of service to the community by providing a professional funeral service and supporting local charities and causes.
If you feel you have the skills to be successful within this role, apply now
No agencies please

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