KAM Coordinator

PURPOSE OF THE JOB:

To assist in the managing and processing of assigned Key Account Customer’s requirements received from our European Sales team. Managing and supporting global tender requirements within Key Account Management team.

MAIN JOB RESPONSBILITIES:

* Coordinating closely with the EHQ Pricing Teams, HQ Pricing Teams and all other regional HQs on all matters relating to Key Account customers.

* Seeking detailed offers and inputs from internal stakeholders involved in the handling and participation of BCO tenders. This includes, among others, ocean-freight prices, inland haulage rates, demurrage and detention terms, legal terms, payment terms, ensuring tender documents are completed and submitted to the customer of the appropriate HMM office in the given time frame.

* Liaising with customers regarding their tender requirements. Building relationship with the customers under the control of Key Account Management as well as giving support towards strategic objectives. Supplying regular information on performance to customers as needed and agreed in tender negotiations.

* Maintaining the database of tenders received, pending and submitted.

* Creating a database for the development of existing and potential tenders under the control of EHQ.

* Checking on customer performance via our in-house system ’COMPASS’ on a regular basis and advising relevant stake holders in the various global HMM offices on performance results against expectations and of forecasts.

* Ensuring that the business needs to meet customer requirements are aligned in order to not only maintain but also build, expand and secure more BCO Tender business and supporting the needs of tender customers.

* Attending tender meetings with customers as required

* In order to meet business needs, a degree of flexibility may be required and the post holder may need to perform work not specifically referred to in the above.

PERSON SPECIFICATION

WORK SKILLS, GENERAL AND SPECIALIST JOB KNOWLEDGE:

* Knowledge and experience working in the Shipping Industry, preferably with a Container Shipping company

* Sound understanding of the needs of the customer within Shipping industry

* Intermediate knowledge of Microsoft Office

* Strong written and oral communication skills

* Ability to understand IT systems quickly, including EDI and internal systems for Shipping

* European language skills would be beneficial, although not essential

GENERAL SKILLS & PERSONAL ATTRIBUTES:

* Ability to prioritise, deliver tenders within given timeline

* Driven to deliver

* Strong customer care skills, able to match customer requirements with the service provided by HMM

* Team player, working together to achieve the KAM team goals. Supporting team members to achieve goals

* Able to listen attentively and refer back to global HQ, regional HQs or EHQ for clarification and explanation as necessary

* Attention to detail for all elements of the tender, organising work effectively

* A creative thinker, who is able to act on their own judgement with guidance from peers and Managers

PLEASE NOTE:

We do not provide sponsorship visas to work in the UK, please ensure you have the right to work in the UK prior to applying for this role.

This role is based in our London office 5 days per week