Technical Support Engineer
4 weeks ago
We are currently looking for 2 Technical support engineers to provide IT solutions while maintaining the organization's computer systems; this may require installing software, hardware, and network systems.
Attributes -
● Genuinely want to deliver 1st class customer service.
● Ability to work in a busy environment with a desire to learn new skills.
● Exceptional interpersonal skills and a passion for Customer service.
● A clear and calm communicator, able to deal with people at all levels of the organisation, up to and including Exec.
● A methodical approach with strong documentation skills.
● Good general technical skills across a range of technologies used by HML.
● Working within a fast paced forward thinking function.
● Experience of supporting end user computing and device lifecycle management.
Experience -
● Experience of Active Directory, supporting AD and Windows 10.
● Experience using and supporting G suite, Microsoft Office.
● Understanding of IT technologies and support principles.
● Mobile Device setup for Android and IOS.
● Experience of using the Remedy Service Desk Tool.
● Understanding of ITIL v3.
● Familiar with Azure Cloud Services
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