Public Transport Service Delivery Manager
2 months ago
Job Role
Public Transport Service Delivery Manager
Reporting to the Managing Director, the role of Public Transprot Service Delivery manager will be to help manage a team of drivers, aswell as the Traffic Office / Allocations. You will lead and manage all bus operations, and through efficient management of the operation to grow profitability and provide a consistent quality of service to our customers.
You will support the delivery of depot performance in respect of drivers and bus operational staff and managing the customer experience, dealing with any customer service issues that arise.
To ensure a safe, punctual, reliable, and cost-effective delivery of services through robust and fair management of the team.
To deliver a highly skilled and trained workforce through driver engagement and compliance with operational policies and procedures.
Due to the nature and importance of this role, you will need to be a Team player and you will need to work closely with other members of your team to ensure that daily targets are met. You must lead, promote structure and discipline within the workplace, behave in a professional manner and lead by example. You must treat other employees and staff with dignity and respect as you would expect to be treated yourself.
Responsibilities of the Public Transprot Service Delivery manager
Oversee the traffic office and supervisory team;
Responsible for First Line driver management;
To carry out driver appraisals and direct report appraisals and improve staff skills and identify any training needs.
Oversee allocation of work
Manage Lost mileage and Network Issues
Management of punctuality
To manage your direct reports in accordance with policies, standard operating procedures, and all relevant legislation
To support the Managing Director in delivering agreed plans and budgets, including established level of service and service quality
Ensure that the Operator’s Licence undertakings are adhered to.
Team Responsibility KPI’s
To ensure that all KPI’s are met:
Team responsibility KPI’s (Key Performance Indicators) are compulsory and shall be met on an operational day-to-day basis
Hand Over Report (Team)
You need ensure that the Traffic Office team record all matters arising from the Company’s operating activities and forward such information via email to the next on-duty Inspector. This approach will automatically ensure that the next on-duty Inspector is fully informed thus they are able to continue to monitor and act, as necessary. Verbal communication in respect of a handover report is unacceptable, it must be electronically recorded.
Hours or Work
You are required to work 45 hours per week (Monday to Friday) you may be required to work weekends and anti-social hours as well as statutory holidays. A flexible approach toward working hours is required to ensure effective cover throughout each day of operation.
Health & Safety
Employees are required to comply with all Statutory/Company Health & Safety Policies and Procedures.
Preferred Skills of Public Transprot Service Delivery manager
Excellent knowledge and understanding of British Domestic Hours Rules (as defined within the) Transport Act 1968 and the Working Time Regulations 1998.
A basic level of competence in the use of Microsoft Office Suite (Word, Excel, PowerPoint and Email).
A basic level of competence in the use of Omni-das and Ticketer systems.
Qualifications and Education Requirements Public Transprot Service Delivery manager
Transport Manager CPC
Salary 45 - 55k plus benefits
-
Transport Service Delivery Manager
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom fish4.co - Jobboard Full timeJob RolePublic Transport Service Delivery ManagerReporting to the Managing Director, the role of Public Transport Service Delivery Manager will be to oversee the efficient management of a team of drivers and the Traffic Office / Allocations. You will lead and manage all bus operations, with a focus on growing profitability and providing a consistent quality...
-
Public Transport Operations Manager
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom More Recruitment Solutions Full timeJob Role: Public Transport Service Delivery ManagerReporting to: The Managing DirectorAs a Public Transport Service Delivery Manager at More Recruitment Solutions, you will play a crucial role in managing a team of drivers and the Traffic Office/Allocations. Your primary responsibility will be to lead and manage all bus operations, ensuring efficient...
-
Public Transport Operations Manager
3 weeks ago
Burton upon Trent, Staffordshire, United Kingdom More Recruitment Solutions Full timeJob Role: Public Transport Service Delivery ManagerAs a key member of our team at More Recruitment Solutions, you will play a crucial role in managing a team of drivers and the Traffic Office / Allocations. Your primary responsibility will be to lead and manage all bus operations, ensuring efficient management to grow profitability and provide a consistent...
-
A2/ao Public Service Operational Delivery
5 months ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303120**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent - Apprenticeship**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: -...
-
Transport Operations Manager
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Reed Full timeService Delivery Manager**Job Summary:**We are seeking an experienced Service Delivery Manager to join our team. As a key member of our operations team, you will be responsible for managing and leading transport operations to enhance service quality and profitability.**Key Responsibilities:*** Oversee the traffic office and supervisory team to ensure a safe,...
-
Transport Operator
2 months ago
Burton upon Trent, United Kingdom CV-Library Full timeWe have a great opportunity to join a dynamic and hard working team of Transport Operators. You would be joining a company who are passionate about what they do, delivering great customer service to their customers through their hard working and efficient teams. Main Purpose of the role is to Collaborate with the FLM to design efficient and cost-effective...
-
Transport Operator
1 month ago
Burton upon Trent, United Kingdom CV-Library Full timeTransport Operator Burton Upon Trent Monday – Friday 08:00 – 16:00 £26,000 per annum Ideal Recruit are looking for an experienced Transport Operator to work for our reputable client in Burton Upon Trent. The successful candidate will collaborate with the wider transport team to design efficient and cost-effective transportation...
-
Transport Operator
3 weeks ago
Burton upon Trent, United Kingdom Ideal Recruit Ltd Full timeTransport OperatorBurton Upon TrentMonday – Friday 08:00 – 16:00£26,000 per annumIdeal Recruit are looking for an experienced Transport Operator to work for our reputable client in Burton Upon Trent. The successful candidate will collaborate with the wider transport team to design efficient and cost-effective transportation routes, considering factors...
-
A2/ao, Public Service Operational Delivery. Exeter
5 months ago
Newcastle upon Tyne, United Kingdom Insolvency Service Full time**Details**: **Reference number**: - 303105**Salary**: - £22,183- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Administrative Officer- A2**Contract type**: - Permanent**Business area**: - Insolvency - Business Services Directorate**Type of role**: - Operational Delivery**Working pattern**: - Flexible working,...
-
Transport Operator
1 month ago
Burton upon Trent, United Kingdom Ideal Recruit Ltd Full timeTransport Operator Burton Upon Trent Monday – Friday 08:00 – 16:00 £26,000 per annum Ideal Recruit are looking for an experienced Transport Operator to work for our reputable client in Burton Upon Trent. The successful candidate will collaborate with the wider transport team to design efficient and cost-effective transportation routes, considering...
-
Transport Operator
1 month ago
Burton upon Trent, United Kingdom Ideal Recruit Ltd Full timeTransport Operator Burton Upon Trent Monday – Friday 08:00 – 16:00 £26,000 per annum Ideal Recruit are looking for an experienced Transport Operator to work for our reputable client in Burton Upon Trent. The successful candidate will collaborate with the wider transport team to design efficient and cost-effective transportation routes, considering...
-
Interim Transport Operations Director
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Reed Full timeService Delivery ManagerOur client is seeking an experienced Service Delivery Manager with Transport Operations expertise to lead and manage transport operations, ensuring a safe, punctual, reliable, and cost-effective delivery of services.Oversee the traffic office and supervisory team, ensuring compliance with policies and standard operating...
-
Transport Operations Director
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Reed Full timeJob Title: Service Delivery ManagerOur client is seeking an experienced Service Delivery Manager to lead their transport operations team. The successful candidate will be responsible for managing a team of 120 drivers and the Traffic Office, ensuring a safe, punctual, reliable, and cost-effective delivery of services.Key Responsibilities:Oversee the traffic...
-
Transport Coordinator
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Blue Arrow Full timeJob Title: Transport AdministratorJob Summary:We are seeking a skilled Transport Administrator to join our esteemed distribution and logistics team in Burton On Trent. As a key member of our warehouse team, you will play a vital role in ensuring the seamless flow of stock in and out of the depot for distribution.Key Responsibilities:Adhere to customer...
-
Transport Operations Coordinator
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Ideal Recruit Ltd Full timeJob Title: Transport Operations CoordinatorJob Summary:Ideal Recruit Ltd is seeking an experienced Transport Operations Coordinator to join our team. The successful candidate will be responsible for coordinating the movement of goods, ensuring timely pickups and deliveries, and providing exceptional customer service.Key Responsibilities:Coordinate and...
-
Transport Operations Coordinator
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Arla foods Full timeA new opportunity has arisen for a Transport Coordinator to join the team at Arla Foods.As a key member of the Inbound Transport Depot team, you will be responsible for ensuring the smooth operation of milk collection and transportation.Key responsibilities will include:Managing the transportation of milk from farms to the depotCoordinating with drivers and...
-
Transportation Specialist
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Workchain Full timeJob Summary:We are seeking a skilled Car/Van Driver to join our team at Workchain. As a key member of our operations, you will be responsible for safely and efficiently transporting goods and/or passengers to their destinations.Key Responsibilities:Operate a car/van to transport goods and/or passengers safely and efficientlyMaintain a clean and organized...
-
Burton upon Trent, Staffordshire, United Kingdom Quality Service Recruitment Full timeJob Description:As a key member of our team, you will be responsible for transporting crew members to set planned routes daily, driving the rear steer vehicle. This role requires a professional driver who is good with the public, can get on with the collecting crew, and is reliable as this role is vital to the public.Key Responsibilities:• Drive the rear...
-
Transport Planning Expert
1 day ago
Burton upon Trent, Staffordshire, United Kingdom Nicwood Logistics Limited Full timeWe are seeking a dedicated and detail-oriented Transport Planner to join our team at Nicwood Logistics Limited. The ideal candidate will play a crucial role in optimising transportation routes and logistics processes to ensure efficient delivery of goods.Key ResponsibilitiesDevelop and implement effective transport plans that maximise efficiency and minimise...
-
CS Daytime Support Worker
4 weeks ago
Burton upon Trent, Staffordshire, United Kingdom Quality Service Recruitment Full timeJoin Our Team of Experienced Support Workers Flexible Daytime Shifts Available Are you an experienced Support Worker with a passion for helping individuals with mental health conditions and learning disabilities? We want you to be part of our team Key Details: Location: A rural setting, 20 minutes by car from Burton-Upon-Trent.Transport: Your own...