Service Desk Analyst

Service Desk Analyst – (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) – Permanent – West Drayton

Charles Simon Associates are currently looking for a Service Desk Analyst on a permanent basis for a fast growing, very prestigious business based in West Drayton.

This is a 5 day per week onsite role.

Location: West Drayton

Salary: £25,000 per annum D.O.E

Skills/Requirements for the Service Desk Analyst:

* Previous experience working on a Service Desk is vital

* Extensive Active Directory

* Strong o365 experience

* Previous experience of working with ticketing systems, any vendor product

* Experience of working with remote monitoring tools

* Strong troubleshooting/fault finding experience

* Any Exchange experience is highly desirable

* AzureAD experience is highly desirable

Start date is ASAP for the Service Desk Analyst

The Service Desk Analyst will be responsible for:

* Ensuring that the Service Desk Manager and other senior members of the IT business are kept informed of progress and in particular are told of major problems and/or issues in a timely manner

* Being the first point of contact on the Service Desk.

* New Starters and Leavers administration from the technical perspective

* Working to and within already agreed SLA’s and KPI’s

* Providing Application Support when needed

* Providing high levels of 1st and 2nd line call fix where possible

* Reporting faults and maintaining logs on desktop and laptop numbers within the business

Please send an up-to-date copy of your CV to be considered for the Service Desk Analyst

Service Desk Analyst – (Service Desk, Office 365, Active Directory, Hardware Support, AD, Windows, o365, Exchange, AzureAD, Ticketing) – Permanent – West Drayton